Why e-mailing Feser? Reseller must take care about the problem with end-user. Feser work out RMA for reseller, Standard practice. Do you call GM if your car broke or dealership?
Why e-mailing Feser? Reseller must take care about the problem with end-user. Feser work out RMA for reseller, Standard practice. Do you call GM if your car broke or dealership?
Welll..... in some cases its easier to go to the Manu directly. Western Digital HD's for example. RMA straight through them.Originally Posted by *|T2D|*PopovS
But you are right... the obligation is on the reseller.
How about EVGA, XFX, BFG, Asus, among others. Real companies aren't afraid of the direct RMA process.
Circles SucQ!
If your annoyed by sigs telling you to put things in your sig, then put this in your sig
Bribery won't work on me...just say NO to AT!!!
no, but you do call corsair, asus, evga etc..if you have an issue that needs to rma.....
One day they will have hundreds of people and call center. Today they don't and it's only 24 hours in day... But hey, that is all of topic.
What I meant to say to OP... sorry about you thing and it's good that you have a solution to it...
If feser had retail stores, like a GM car dealerships, then yes you would go to the feser store. Or the asus store or the EVGA store.
So your example does not apply, because its not the same business model.
In the world of computers RMA is part of the territory my friend, it is only a matter of time before defective parts arrive at your doorstep...I wonder if you'll sing the same tune when you pay for something that doesnt work, and then you have to wait weeks before getting a replacement, plus pay the shipping, yada yada yada
Feser should RMA, and furthermore could offer a list of compatible/recommended components and some best practices, like torque specs for thier 300 dollar radiator, it would ease headaches and help with the marketing image.
Yes, but not always RMA provided by vendor directly to customers. I have worked for HighTech companies for 15 yeas in distribution and believe me for certain companies and on certain markets everything goes trough channel network. If you sign as reseller of Feser, part of agreement is providing RMA to end users.
+1 on Martin's comment.
it doesn't matter who the RMA goes through, feser or the retailer. they still need to answer their emails and phone calls.
EK answered my emails, and even shipped me a spare part i needed (for a price)
Swiftech answered my emails and even shipped me 2 spare parts i needed (for free)
RMA, i dont care who its through, as long as me (the end customer) gets my working product fast. if feser doesn't want to have any RMA's through them, they better have a good system set up w/ the retailers to make up. they should AT LEAST respond to their emails for those asking about the RMA process and direct them to someone who can help them
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