XFX warranty sucks.

[Waxking1]

there, its small. my guess tho is that he shorted the card badly with the waterblock.....

I think your guess is exactly right and that the EK WB shorted the board. What you have circled is a piece of the label that I rubbed off with some goofoff after I got the card back. I never noticed it until after the picture was posted. I think I mentioned this somewhere in this thread already. If you don't believe it I still have the card and can take another picture and post it. Can't see that it really matters though.

My whole point on this thread is not to argue about whether or not that XFX should honor the warranty(it was denied a long time ago), but to make people aware of the sticker. If you plan to mod, why buy a card with a sticker like this that must be damaged to disassemble the card? Please, anyone, tell me why you would buy this card if you intended to install a waterblock? I would never have purchased the XFX card if I had know about their sticker.

[zoz]

anybody here who successfully removed the 280gtx sticker without damaging it?

[punx223]

anybody here who successfully removed the 280gtx sticker without damaging it?

at the least you will have to cut the sticker... to get to the screws... but even if you remove it in a reasonable fashion they will rma it

[reberto]

Cutting around the screws, using a heatgun, using a razor, either way if you RMA it it isn't in its "original state" so the XFX rep is just saying a bunch of BS. And as for the card being wet, even if it was soaked when put in the box it would still have dried out by the time it got to XFX (even if shipping took 1 day). 'Grats XFX, you are now on the same list as Sapphire for customer support

[naokaji]

It's rather simple, you tamper with the stuff you void your warranty.
If they then still honour it, lucky you, but they have zero obligation to do so.

[ElMoIsEviL]

what part of

posted by the XFX rep on this forum don't you get?

either way your cards in about a million times better condition than Waxking's so I would worry less.

any way you could got at that thing with a razor blade and some goo-gone and take the sticker off entirely?

That's irrelevant. What the XFX rep says after the effect is irrelevant. Is it written in their policy that one must cut around the screws? No.

XFX do state you can change the fan but state the card must return it it's original condition.

XFX made it impossible to return in it's original condition due to a sticker which one needs to remove or cut out in order to change the fan.

Legally speaking, the OP has a case.

XFX is misleading it's users. Ask any lawyer (trust me ask any.. I should know). XFX is making it impossible to adhere to their own policy.

Now as for the card being damp. Well, unless it was rendered wet during shipping, that claim defies the laws of physics.

EDIT: I just want to add that I mean this with the utmost respect SNiiPe and this is based on my own legal knowledge. I have been lurking here for a long time and have nothing but the utmost respect for your person.

[ElMoIsEviL]

Now.. as for my conclusion. Don't buy XFX.

I can only imagine what sort of ridiculous run around I would be presented with by purchasing one of their ATi/AMD based cards. This is disgraceful.

[Starscream]

Now as for the card being damp. Well, unless it was rendered wet during shipping, that claim defies the laws of physics.

tbh thats the main thing that confuses me.

if the card was damp when it reached XFX RMA that would mean that the person send it to XFX while it was stil wet.
And wich idiot would send a card that is stil wet for RMA.

And for how the sticker looks, ya it looks like crap but thats easily done tbh.
Some stickers are easily removed and u can pretty much remove them in 1 piece. But other stickers when u try to remove them immediatly rip and are damn hard to remove cause they are thin. And the harder u try the worse it looks. The flash light from the camera likely makes it look even worse.

But like said the card stil being damp at XFX is what confuses me.

edit: for shorting the card with the waterblock.
Done alot of GPU and full cover blocks but nvr damaged anything.
Once tho with an EK full cover block i slightly bend the card (copper touching the PCB).
The block came with 2 screws and i wasnt rly paying attention so used 1 of the screws in the wrong hole therefor bending the card. But noticed it when i checked the GPU for contact and took it apart and noticed i used the wrong screw.

[drizzt5]

I'll have second thoughts about buying from xfx next time, and I have bought from them before and they actually have been pretty nice to me.

But this can't be excused as I see it.

We are very sorry but it wasn't just that the cooler and screws were very scratched and the decals were torn up

Ok, slap a new sticker on, shouldn't be more then like a few bucks? That shouldn't really be a reason to deny an RMA. Just make him pay for the sticker or new cover... Either way he is right, he had to rip up the cards sticker because of the way it was designed. I don't think people read that part.

the card was still damp. I, myself, saw that card and felt it. None of the board partners would be able to warranty it in its condition. I pulled up the pictures that you were sent and you can visibly see from the paper of the decals that it was crinkled from liquid.

say wut?

1. WE DON'T DIP CARDS IN BUCKETS OF WATER (saw a pic a few pages back, fully agree).
2. ........... Who sends out a dripping wet card?
3. ........... How does a card stay damp and dripping wet for the whole trip?


Also, OP, I suggest you take aspire's advice about buying a new card if you can and swapping the stock coolers. If it can be done, do it although it sounds a little errr...... not..... legal?

[dengyong]

Xfx shouldn't refuse an rma for the sticker. The card didn't have a sticker on it when xfx got it...they put the sticker on it, so they can just remove what's left of the sticker and send it back to nvidia for credit.

[Waxking1]

It wouldn't be easy for XFX to pull the sticker or the remains of the sticker. How do you know that XFX doesn't receive the cards with the stickers on already?

Water never touched my card and the card was never wet, even after I got it back. Also nothing was scratched on the card including the screws which were covered with the sticky gluey remains of the label.

I could care less about this card anymore, but I like keeping other modders informed so that they don't get surprised by this sticker like I did. As I have already said many times in this thread, do not buy an XFX card if you ever plan to do any mods.

[hixie]

tbh thats the main thing that confuses me.

if the card was damp when it reached XFX RMA that would mean that the person send it to XFX while it was stil wet.
And wich idiot would send a card that is stil wet for RMA.

I work in a company that distributes computer parts, all RMA goes through my hands, i've seen it all.
Card/boards/PSU with bits that look like someone put a hammer and a saw to it, or dripping with coolant. And more than often from people in suits with "Manager" or "Executive" in their titles.

[gazmtk]

Take XFX to small claims court!
I think ElMoIsEviL has a very good point! they say you can remove it but then state it has to be returned in the same physical condition! WTF!?!? as for the card being damp, DONT SPIT ON MY CUPCAKE AND TELL ME ITS ICING!! its physically impossible to deliver something wet unless it is in an air tight parcel with ALOT of moisture in the parcel! more like a cup of water to be perfectly honest!
If that fails resort to violence... atleast you can say you tried to resolve it peacefully?
I have personally dragged a store manager onto the street for trying to spit on my cupcake.... very silly move as money means nothing to me and neither does punishment, but getting whats mine means EVERYTHING... paid in their blood or cash it makes no difference

[richnewman]

If it were cleanly cut around the screws or the decal had been removed intact and put back we would not have any problems with that. The damage to this card was too much to be able to warranty the card. We have plenty of people, in this forum especially, with after market cooling on our products. In North America that is covered as long as the card is not physically damaged and the card is in original condition when it is received here.

A STICKER not being removed in one piece or not being cleanly cut means the card is DAMAGED? Who the cares about the sticker.

I like the make-it-up-as-you-go method of refusing RMAs.


It's the same as erasing the serial number off a dollar bill, no bank will accept it without the serial numbers. This is the same.

The sticker doesn't look like it had a serial number, so comparing it like this is beyond stupid.

So many people posting in this thread with retarded logic.. Wtf?

[NameTaken45]

screw the sticker XFX, give him another card. sick of people spending their money (and a lot at that) on video cards that have a full warranty on them and being denied their rma. you know theyve seen WAY worse crap come through there.
i doubt the card was wet aswell. thanks for starting this thread, will definately make me think before buying XFX. have had 3 rma's with EVGA and there was never a question about anything.

[teyber]

why not find a middle ground? the owner pays you $25 or something and he gets a new card?

[DistortioniZm]

As soon as you even loosen a screw the card is no longer in it's original state. I'm sure that little line is there for a reason. These companies are in business to make money, and I'm sure it's not easy for them to figure out who has a legitimate claim and who doesn't. You take a chance every time you mod hardware. I know I'd probably cry a lil if it happened to me(not kidding lol). Good luck with your future mods and cards Waxking1, live and learn I guess.

[Waxking1]

Thanks DistortioniZm,
I'm not worried about that card anymore. As I said, I just want to keep people informed about the sticker on the XFX cards.

I just received my stepup notice for a 295 from EVGA. Can't wait to see what it will do with watercooling. I've got 2 more 280's ordered from the Buy.com deal, but who knows when or if they will ship.

[Judaeus Apella]

Well at least I know what company I'm NOT buying from next time. Thanks for the info.

[DistortioniZm]

Thanks DistortioniZm,
I'm not worried about that card anymore. As I said, I just want to keep people informed about the sticker on the XFX cards.

I just received my stepup notice for a 295 from EVGA. Can't wait to see what it will do with watercooling. I've got 2 more 280's ordered from the Buy.com deal, but who knows when or if they will ship.

Right on bro! Evga has always been good to me. I swear by their 680i A1 boards with the pencil mod They upgraded me from an AR release for 15 dollars cross shipped. I used to get 13k 3dmark 06 on that board with an e6600 and 8800 gts 640, wooot. Take care.

[itslogz]

Well even though I just bought a 750I FTW from EVGA recently and it came DOA and i sent it in from RMA and they gave me BS saying I bent the CPU pins and it was gonna cost me $60 to fufill the RMA, I still dont think im gonna sway away from them and think about buying XFX. For me, its either BFG or EVGA when it comes to vga's. EVGA worked with me and cut the price in half down to $30 and my fresh board is on the way, so hopefully things will be well. Even though I didnt bend the pins, I took extra precation with the board when i intially tested it, if they were bent, it came bent or got bent in shipping to them, but still.

Either way though, the way you sent the card in, did you expect a RMA?

[Waxking1]

Well even though I just bought a 750I FTW from EVGA recently and it came DOA and i sent it in from RMA and they gave me BS saying I bent the CPU pins and it was gonna cost me $60 to fufill the RMA, I still dont think im gonna sway away from them and think about buying XFX. For me, its either BFG or EVGA when it comes to vga's. EVGA worked with me and cut the price in half down to $30 and my fresh board is on the way, so hopefully things will be well. Even though I didnt bend the pins, I took extra precation with the board when i intially tested it, if they were bent, it came bent or got bent in shipping to them, but still.

Either way though, the way you sent the card in, did you expect a RMA?

I really didn't know and I figured it was worth a shot(it only costs shipping). The card didn't look near as bad as the picture made it look and except for the messed up sticker on one side, it was in new condition.

I didn't know they were sending RMA cards back to the factory for credit at the time, and a dead card is dead, sticker or no sticker(worthless).

What really bothered me was them lying to me about the card being water damaged, and next they told me they couldn't return it to the factory for credit with the sticker damage.

[tcorbyn]

NEVER AGAIN DO I BUY XFX!! DONT BUY XFX!! YOU HAVE BEEN WARNED!!

I was in total 6 MONTHS without a graphics card!!!! It took me 2 months to even get an RMA number then after annother 2 months I got ANNOTHER faulty card and was told the only thing I can do is start the whole process again with annother RMA!

[swale]

Come on XFX your making alot of enthusiasts very unhappy, at the end of the day people who buy your cards are gonna be enthusists and this can be expected, deying rma on the grounds of a few scratchd screws and a stiker is a little harsh, if evga could do it why can't you, you will lose out on much custom as its enthusiasts who will buy your cards and news travels fast, I have heard simlar stories many times!!!!!!

[runmc]

You guys have beat this dead horse long enough.

Thread Dead and Closed!!!