Originally Posted by STEvil
Just to make things clear, what is pictured is the back of the card, not the front. Here's a pic of it intact:
Just to make things clear, what is pictured is the back of the card, not the front. Here's a pic of it intact:
Last edited by WC Annihilus; 11-12-2008 at 08:40 PM.
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Erm...nope
I'm also very confused about this. There should just be no way that a card can be damp, unless it was absolutely soaking before it was packed, and noone's stupid enough to send a card in for RMA soaking wet (plus OP says it was sent in bone dry). However, I in no way think it's fair to say that XFX must have wet the card themselves in order to not have to honour warranty. Without evidence of some kind it's just not fair to make that kind of claim.
Shipping damage, perhaps? @ OP, how was it shipped?
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Oh, it was the bottom.. my bad then.
Still, with as much damage as was done to the sticker in areas other than where the screws were makes me wonder what you were doing..
All along the watchtower the watchmen watch the eternal return.
Agreed, XFX is now on my personal blacklist.
Yes, this is one of those small facts people here seem to be overlooking, shipping damage? in this case you'd have to contact UPS BUT XFX would have to agree with you that its shipping damage as well, but at this point they seem intent that someones stupid enough to mail out a still dripping wet card for rma. Even scamers arn't that stupid.
Sticker removal skills should not affect a warranty, all I see in that picture is someone having a tough time taking off a sticker with sticker residue everywhere, NOT DAMAGE.
To the OP, did they even give you your card back?
Core 2 Duo(Conroe) was based on the Intel Core Duo(Yonah) which was based on the Pentium M(Banias) which was based on the Pentium III(Coppermine).
Core 2 Duo is a Pentium III on meth.
*sigh*
Erm...nope
I'm also very confused about this. There should just be no way that a card can be damp, unless it was absolutely soaking before it was packed, and noone's stupid enough to send a card in for RMA soaking wet (plus OP says it was sent in bone dry). However, I in no way think it's fair to say that XFX must have wet the card themselves in order to not have to honour warranty. Without evidence of some kind it's just not fair to make that kind of claim.
Shipping damage, perhaps? @ OP, how was it shipped?
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I know, thats why I quoted your post as well, I seem to of quoted the wrong one, I realized YOU didn't overlook it
Core 2 Duo(Conroe) was based on the Intel Core Duo(Yonah) which was based on the Pentium M(Banias) which was based on the Pentium III(Coppermine).
Core 2 Duo is a Pentium III on meth.
it could be shipping damage which is what i was thinking of
i would never imply someone was making it up here
how can i when there is absolutely no proof
hope there is no misunderstanding
I see what you mean now, but that is normal wear and tear! Maybe not on the SLI connector but still does not look bad enough to void warranty on that alone. All I see is a sticker that was ripped off and thrown back on. Yes it looks horrid, but what does one expect it to look like after you try to stick the sticker that is torn up back on?
I am also having a really, really hard time believing that the card was wet after being packed up and in the shipping phase for a week!!
Exactly. Probably was delivered into a warehous somewhere with a puddle of water on the floor OR in the truck. I've had this happen to me personally. I had some very expensive rocket motors delivered ina box that was soaking wet. I looked into the truck when the driver was unloading them and said "HEY! That's marked 1.4g people, what's up?!?" They looked at me like they didnl;t have a clue what I was talking about. 1.4g means flammable, meaning it's supposed to burn, buit not if they get soaking wet!
There were 3 $400 dollar M motors in that box and they ended up getting to fill out a $1200 dollar insurance claim.
XFX,
If the card was wet, you should've worked with the individual. It might've resulted in insurance coverage, but instead, you lost a customer and many more here. The user told you he did not send the card in wet. At that point you had no reason to doubt him and should've looked into it further. I tell you what, Send me one of those danged gawdy stickers, and I will carefully remove the old sticker and residue with jewelers precison, and put a new one on it BY HAND, and will polish out any scratches, and will send the thing back to you in a plastic bag so that you can't blame ME for getting the dang thing wet, and then you can stop tormenting this user, and publicly lynching him. Will that make you happy?
I really think both sides are wrong, ripping up the sticker like that really shows no care what so ever for the card. You could have run your finger to find the screw holes (and don't tell me you can't, because i have a card here and i can feel them), or used a hair dyer to warm the sticker up and peeled it off (i've even RMAed a sticker-less 8800GTX and got a new one).
Every single of my nvidia cards are from XFX and their warranty is the best that i have seen.
However, i believe XFX is at fault as well, the sticker should have no effect on the warranty of the card, and if XFX wants to claim there was physical damage then provide the proof that there was physical damage to the card (and not just the sticker). If there is proof of water damage inside the card then provide some proof, if there are signs of short circuiting then provide the proof.
You can't deny RMA of your product just because your pissed off with someone not taking care of your products.
If you can't provide any proof of damage inside the card then replace/repair the card and send it back to him with his torn-up/ripped up sticker.
Honestly, i think both sides need a good smack in the head
Last edited by hixie; 11-12-2008 at 10:12 PM.
This is how we water cool our stuff XFX:
We don't dip our stuff in one of these and call it water cooling:
OK, so lets get real here!!
Last edited by m411b; 11-12-2008 at 10:48 PM.
No it isn't...This is how we water cool our stuff XFX:
"We" don't use aluminum.
Is that better ^^^^^^No it isn't...
"We" don't use aluminum.
With a new sticker, it should have a brand new looking VGA...
Last edited by TheGanG; 11-13-2008 at 11:01 AM.
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If it were cleanly cut around the screws or the decal had been removed intact and put back we would not have any problems with that. The damage to this card was too much to be able to warranty the card. We have plenty of people, in this forum especially, with after market cooling on our products. In North America that is covered as long as the card is not physically damaged and the card is in original condition when it is received here.
TYVM for clarifying.*satisfied smirk* and now I can say, I told you so
I have no love for XFX, none what so ever, but this seems pretty plain.
But the mention of teh card being wet...well...just make XFX look bad. BUt the OP admitted to the sticker damage, which is clearly not "original condition", so I'd easily say XFX is justified in denying this RMA.
OK, so what you are saying is that; If someone pulls the sticker off of an XFX video card and it rips in half, that the warranty is not going to cover the card anymore if the sticker is put on crooked and "looks" like crap?
To the OP, buy another XFX card. Carefully remove the sticker this time with something other than a butter knife.
Swap the covers.
RMA.
Sell returned card.
Success.
XFX_tech,
I understand why you denied the RMA, I just don't understand why you would put this sticker over the screwholes to begin with. Since you seemed to have actually viewed my card, did you find any physical damage to the card other than the sticker and the claimed dampness?
I never intended to send this card back in when I peeled off the sticker. I figured an RMA would be denied and was willing to accept the loss. My previous experience is with EVGA 260s and there were no stickers. Once I ordered the card I was stuck. I either had to sell it or get the sticker off the screw holes. I knew I would never get the card to look like new no matter what I did. I searched the net for a disassembly procedure on an XFX card and all I found was a Utube video. The guy pulled off the sticker and it came off fairly clean. Looking at the video, I could tell there was no way he would ever get the sticker back on again. I just pulled a corner up and peeled the sticker back and that is what happened.
I sent it back in after some people on this forum advised me to do so. I figured all I had to lose was shipping charges and I wasn't clear if you warrantied a card after the sticker was removed. If the remnants of this sticker could be removed and a new sticker put on the card would look brand new IMO.
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holy crap dude, how can you do something like this to a video card?
were you skateboarding with it or what...
just get over it dude, next time you decide to mess around with a 500 dlls gadget make sure you know the warranty policies...
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holy crap dude, how can you do something like this to a video card?
were you skateboarding with it or what...
just get over it dude, next time you decide to mess around with a 500 dlls gadget make sure you know the warranty policies...
I am so totally over it. I'm just trying to help out all the other DOODs like you. I'm already getting concessions from XFX, they have publically defined their position on the label. This was never done before. It is now OK to cut around the screwholes.
Last edited by Waxking1; 11-13-2008 at 01:31 PM. Reason: mistype
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I've just read this entire thread and I'm not going to comment on who should've done what as it isn't in my interest to do so.
I ask the question to all the WB installers that have passed judgement here.
Have any of you personally removed the covers of this particular card for any purpose?
If the answer is yes, please post pics of the end result of the covers that you have removed so we can see if it can be done with minimal damage.
I think the XFX Support for the standard user is quite good. I live in Aus and communication time is still a little off, but being that my dealings were with a Country more than a day behind GMT+11, I can accept that.
As for modding a card, I am surprised a manufacturer will offer a warranty on that at all. If I purchase a new Subaru Impreza WRX (Motor Vehicle) and put an aftermarket exhaust on it, I wash that warranty away unless Subaru install THEIR exhaust. (You see where I'm going here). I feel for you Waxking, I sincerely do. It's a lot of money to see washed away.
I hope you can see some other cases where people have modded the card's cooling and XFX have accepted RMAs as I don'tthink this should be a flogging of XFX's warranty here, more a vent of frustration that your claim was unsuccessful.
I recognise your point, but really, that's a bit of a farcical request. I doubt anyone here can readily dig up the stock cooler for their card, as there's no real point in keeping it once you've replaced the cooler, as for most brands that instantly voids the warranty.
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Foundational Falsehoods of Creationism
I wasn't being humorous with that request by a long shot. You have clearly assumed that I am taking the piss (As I like to use words that EVERYONE can understand) out of the Modders.
I was asking a serious question so anyone considering this in the future can learn from Waxking's demise and see if it is worth throwing the money in the toilet for the sake of a few FPS. Obviously, if no one has kept a hold of their stock covers, there won't be a picture of one posted
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