I know. I don't think he realized how serious I was about my issues. He said he actually managed to get it to bearly work though by using performance but mine wouldn't work with it.. and that Windows wasn't seeing hard drive exc. exc.. and that he has the shut down issues exc.. That was the last thing he emailed me though. Oh well atleast we know now they realize how serious of an issue it is. I wll post back what he says if anything else today.