ReallySo how is the consumer supposed to figure out which is which? This is terrible and thanks for the clarification. Still, I don't see why it take 2 days to respond to an RMA and another 2 business days to make a decision - plucking the situation over the weekend and not seeing a resolution for another week?
Really simple:
- ( 5 minutes )Client calls customer service with know defective product issue
- ( 3 minutes )NCIX clicks on the website and notices the recall revision but still requests photos
- ( 30 minutes )Client sends photos
- ( end of day - 6 hours or following day 12 hours )NCIX expedites a replacement top or issues return authorization number for an immediate refund.
http://www.ncix.com/products/index.p...7734&sku=27010
Says *revision but does not indicate which.




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