DFI problems

[Bulldog14]

tiro, these companies want u to believe u have no rights and they can rip u off when ever they want . But its not true, we do have rights.I dont have experience with dfi support, but i have experienced the kind of consumer support available from other manufactures, and its always been pretty bad here in australia. (no replies to emails,and if they do there either rude or they ignore the problem at hand.)
i had to go threw small claims court to get asus and my retailer to refund my money. turns out it was the retailers responsiblity, so they finally paid up! after months of them refusing to pay.they were forced to.
bulldog , if it takes the retailer and manufacturer months to refund/repair or replace the expensive damaged boards they sell us. then maybe they should look at other ways of honouring there warranty. or atleast reply to our emails now and then. what if it was the other way around , and we only paid half the amount owed for the products we purchase? these companies would have us in court very quickly.

Some interesting points and I can see that you are little more on the ball so I will explain a bit. With regards to the comment about the length of time it takes to service a product you are right to assume that the process should take as little time as possible. That said, in place like Australia where RMA times can be longer, the wise consumer confirms RMA terms and conditions prior to sale. The reality of the matter is that person X often sees the product they want for a cheap price at webshop X. They buy it without a thought to RMA terms. Stop and think. Really think. Why can webshop X offer the same product as store X for a much cheaper price? One big difference is in the service they can offer. Obviously not all webshops are bad, but the point is look before you leap.

In your case you noted that in the end the retailer was responsible and not Asus. Such a ruling would be the same in any normal country. Asus never had a purchase agreement with you and their only obligation was to provide you with a sound product. Many people make the mistake in assuming that they can go running to the manufacturer for their choice of refund/exchange/upgrade if they so choose. This is absolutley incorrect. Some manufacturers might make efforts to accomodate people in accordance with their policies, but don't confuse good will with obligation. The retailer is the contact point for the consumer.

You ask about other ways of honouring warranty. The answer is choose those companies that offer RMA terms and conditions that are good for you. Do not assume that terms and conditions are universal. This is folly number 1

With regards to unanswered Emails I can say that in most cases the retailer/distributor/webshop knows no more (and often less) than you do about the product. Most are in no state to answer difficult technical questions. This means that they rely heavily on the manufacturers for support. Unfortunately in the case of Australia your geographic location is your disadvantage. You are invariably lumped into the support mechanism from TW. This in turn means that your issue will come onto the desk of an overworked technician who has a limited understanding of English. Add to that that we English speaking types (me included) can be long winded equates to Mr Technician drawing a complete blank as to what you want. In other words no answer.

Do:

-Keep your question brief and use simple English.
-Include relevant system specs. PSU, memory etc
-Include BIOS version used in the case of MBs

Don't:
-Ask multiple questions in one mail.
-Make generalized statements. "It's unstable" being my favorite.
Elaborate just a bit.
-Make assumptions on what you do not know for sure. Your not an MB
tech so don't pretend to be one.
-Quote forum threads as some sort of viable source material.
-(BIG ONE INCOMING) Come across as being on the offensive. Taiwanese
people have far less tolerance for someone who comes at them fighting
than a "western" technician. I can take harshness with a grain of salt.
They can not. Just don't do it .

I hope that clears up a few things for you.