my first and last dealing's with asus for RMA's....

the retention bracket on my crosshair had broken off when i was using the freezer64 pro on it, i had called asus to see if I could get a replacement and they said that they wouldn't warranty it because "it would never break with a stock cooler attached" and for that reason they weren't going to offer me a replacement. At that point I asked to speak to a supervisor or manager and he was very rude on the phone and basically told me the same thing and then ended up hanging up on me because I asked to speak to his manager because I had spent roughly 250$ on a motherboard (that wasn't even a year old yet) and I didn't see that being acceptable that they wouldn't do anything regarding such a simple piece..

I used to stick with ASUS for the majority of my builds as they were solid(have 7 asus mobo's in my home, and many others built for client's).. for a 15 minute phone call that should've been a simple call turned around my purchasing decisions for every other computer I'll build in the future now