If you used your credit card for the purchase, try giving them a call. I have gone through a return nightmare in the past, and I called the credit card company out of desperation. They promptly took over, because I had NOT received a working product. The process was 3 steps.

1. Send supporting pictures, as they requested
2. Send item back, with an RMA number that the CC company obtained for me
3. Full refund.

Credit card companies guarantee your purchases, and it seems that nobody wants to fight with them. They're on your side, and they may be able to help you fix this mess. It's obvious that you didn't get a working product that you paid for. Having the pictures is a big help, although both pictures in this thread appear to be the same one. They'll tell you exactly what you need for pictures if you plan to pursue this route.

I've been lurking a long time, and this is my first post. Please take the time to call the 1-800 number on your card, if you did in fact pay with a credit card.

regards,

-Rob