When we first released the paste last summer it included a solvent to help thin it out. you were supposed to let it airdry after application for 10 min before you mounted the sink.
Our Chinese packager at the time ignored our cautions about material conflicts with the solvent and used the wrong kind of plastic. probably trying to save a penny
consequently with the chemical interaction the compound started drying out in the field.
When we found out we immediately pulled all the paste from the shelves. in the states it was not too bad maybe 20 or 30 in circulation.
in Europe and Asia it was a pretty big deal as it cost us about $50,000 to fix things, we have only had a partial compensation from our packager to date and it does not look good on getting a full return.
The new formulation has no solvent as insurance because we were burned on that we elected not to use it anymore in case we got slipped another batch of chemically incompatible syringes again.
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