**Official DFI LanParty UT 790FX-M2R Review/Overclock/Guide Thread**

[serial099]

There tech support was awesome, walked me through step by step, emailing me back and forth in less than 2 hours each time, during business hours. Then I got sent to the rma department, first they told me to rma it from where I bought it, but motherboard pro only allows 30 days to return it to them. Then I went back to dfi, and 24 hours later they told me to submit my receipt of purchase, and fill out a form. I sent that, along with a few questions on the rma. I got back an rma number and they ignored my questions...so whatever, I sent it in last Thursday, and haven't heard a thing. I think it was supposed to get to them Monday. I will post again when I get it back.

To go along with this info and my experience with DFI and MotherboardPro. DFI tech support tried out some things with me, but to no avail. If I put any RAM in either slot#3 or #4 I got a C1 error and no system boot up (the ram worked in my wife's computer though with the same board. Even got some new Crucial Ballistix RAM, still nothing. So, I get an RMA number from DFI because when I called them someone I talked to on the phone told me to e-mail the RMA department and ask for one. Meanwhile the guy I was e-mailing back and forth in tech support told me to try and work out getting an RMA with MotherboardPro. Long story short for me is MBP said they would RMA it for me (even though I bought it in early December) but it would go the same path of getting sent back to DFI anyway, so if I did send it through them it might take longer, but they would be able to track it better.

I told MBP that I already had a RMA number and the said the choice was up to me as to if I wanted them to do it or do it myself. For the sake of time, I just sent it in myself, but MBP said that if I did have any issues with DFI to let them know and they would get on DFI's butt about getting me back a working product. Talk about service. What company you know of offers to work with another company even when the customer is clearly on their own? I am quite impressed with this and recommend them. As a footnote to this story both the tech support guy I was e-mailing at DFI and the person I was talking to at MBP had excellent things to say about the other parties. DFI said MBP was really good to work with on these kinds of matters and MBP said the same thing about DFI. Kind of gives me a warm fuzzy. The board got back to DFI on Monday, so obviously haven't gotten it back yet, but I have a good feeling so far about my experience. Hope that feeling doesn't end up being misplaced.