DFI problems

[C-N]

folks: DFI is an absolute POS. I have 2 dead DFI mobos & another one more flakey than a packet of cornflakes.

Dead:
DFI Venus
DFI Expert

Reason: Unknown! Both these boards never even posted when they came to me.

Flakey:
(only one guess here): CFX3200

Reason: who knows... but we all know DFI screwed us over with ABSOLUTLEY NO SUPPORT for us 'loyal' customers

To top it of, I tried RMA'ing the CFX3200 - it took 2 months the first time! - in the end I never got my $$$ back nor a working mobo. & DFIs reason for the mobo not working? " Due to overclocking " LOL. If you go to the DFI home page - thats pretty much the only thing they advertise their boards for. & of course my problems were there @ stock. What an absolute insult to my intelligence - " due to overclocking " GFY DFI.

rubbish products, very *very* poor customer support/service.

DFI?

NEVER EVER EVER AGAIN

I kind of agree & disagree with you on some of your points.

I have had several NF4 Experts all of which have had a pounding & all of which are still running to this day, IMO the NF4 Expert is an outstanding board & its only just been replaced by me as my all time favourite board.

My new favourite board is the DFI LT UT P35 in my sig, its solid, boots anything & has had a pounding & I haven't heard of any deaths from other users.

On the support front there is & as has been for as long as I can remember always been good support from DFI via forums appointed testers/helpers/reviewers & all of these people are by there very nature genuinely interested DFI fans which are pretty much always online & approachable.

I don't think DFI could do much more in terms of online support. Perhaps the only gripe I would have would be these people don't have any real balls & sometimes give a DFI censored answer rather than a straight up one but then again show me someone with attitude thats still on the DFI payroll.

The other thing that I would say about support is DFI have lost all there distributors/dealers in the UK most likely due to the spate of dying ICFX & 680i so you no longer have the ability to return the board to the supplier hence forcing you to deal direct with DFI.

Whilst we are on a bum note I would say your experiences sound just like the only RMA I ever made to DFI Europe. I got great service when my ICFX died but they sent me a used/repaired board that still had the last guys CMOS reloaded profiles in & they (Wendell Smith) claimed it was new!!!!

I ran my replacement ICFX fro 2 weeks & 3DMARK01 started stuttering so I got back onto DFI Europe & they gave me the "Well its coz you overclocked it" bulls**t they gave you. Anyway after a week of debate on the subject Wendel Smith kindly offered to inspect my whole rig CPU, RAM, PSU video etc & see if he could work out the problem. 10 ish days later he said it was my 8800GTS graphics card not playing with the RD600 chipset properly & the 8800's he had & all the 8800's Taiwan or whateva had also run fine on the ICFX. Ok I said but I thought my card was a reference card what cards did you test I'll get one of those. He dodged this question like all the DFI staff I have ever known dodge straight up questions.

In the end I told him to send it back to me & I smashed 10 bells out of it with a bloody big mooring shackle. As much & as good as DFI support the general JSP PC user they do not like overclockers with RMA's shame but thats the way it is.

Clever strategy when you consider I dont & never have met anyone that purchased a DFI to run at stock.

At the end of the day life is too short to argue for 2~3 weeks about a dead board, DFI is still the best tweakers board out there so you'll have to put up or......... if you're overclocking you're on your own, when it goes wrong just bin it & get another one or you'll end up a nervous wreck trying to deal with DFI RMA.

CN