Here is Asus' idea of warranty

[Exahertz]

Everyone, if you could please take down the names of these tech-tards and try to post them in one spot here at XS. I know if I need to talk to ASUS ill look at that list and request not to talk to any of them (if that list doesn’t include all of them) and hope that their managers catch on that their being unpreferre

[CrimInalA]

To my knowledge all consumer level mainboard vendors send out used boards for RMA exchanges. The number of boards that come in that are actually broken is just too low. DFI claims 3% which is probably a lie but interesting nontheless. With that many working boards in house not sending them out would be a waste.

Now, the real question is why doesn't Asus actually test one customer's return before sending it to another. I wonder who'll get my bathed board now

If you don't like that you'd have to go Tyan or Supermicro. Or rely on your online shop to give you a RMA guarantee that says you get a new board off the shelf.

Packaging was OK on all my Asus returns. Still haven't powered up the "new" board I got.

I don't mind getting a refurbed part RMA's but they need to make 100,1% sure it IS actually working !!
My story :
HP Pc was very unstable . They had to change the memory , cpu (twice) , motherboard , harddisk (twice) , sata cables , dvd drive , psu , and 3 times new recovery disk sets . And this all ON SITE (4 times a "technician"). I told them to take the pc and get me a new one . They take the pc back . Then I get a guy on the phone and sais the memory was faulty (which actually was an RMA'd stick from HP themselves) .
Ok I lost a lot of time , but they lost a lot of money on that 1 bad stick


But after reading your story Asus support looks really awful

[naokaji]

after reading that i'm glad none of my asus products failed yet...

sounds like a case where you have to threaten them with the media.... they fear the media more than some fine of a court in a country far away.

so far form my experience its pretty much gambling if you get good support with companies...

bad experience:
Geil, took forever, they shipped wrong part, then took forever again, when i finally got what they should have shipped the first time i had allready bought something else... (form a different company)
Acer, need i say more? (their support guys are the "whats a computer?" type...)

good.. (yes.. they deserve to be mentioned as well...)
Intel, fast and hassle free..
Corsair, fast and hassle free
Ocz, no new wr in speed, but otherwise was good.

[Carrera Rapida]

Reading the whole thread, just thought I would share my bad experience with Asus' crappy RMA and Customer Service too.

My Asus 1900xt card started was crashing in all my games so I requested a RMA. First they made me wait for 10 business days to decide the card cant be repaired and they gonna upgrade me to a 1900xtx. I agreed to the upgrade but it took them another whole week to actually ship out the card to me. When I tried calling them couple of times, they told me its ready to be shipped and waiting to be picked up Fedex, and there is nothing they can do about it!! It took about a month overall to get my replacement and the this is not the worst part.

The replacement card they shipped me turn out to be broken and my Mobo wont even POST! So I call them again and I am told that I will have to go thru the RMA process again but the turnaround be would be ultrafast fast 5 business days since this my 2nd RMA.

Today, its been 22 business days and exact one month since UPS delivered the 2nd card to their warehouse and they still dont have an update as to whats going on. I called to them again to check on the status and they told me that all they can do is email the technician working on my card to get an update!!

So, almost 2 1/2 months since I shipped out my original card and still waiting.

[aiaN]

Things like this pisses me off, like a company as big as asus is going to lose money on giving you a new motherboard. They probbably spend more money on saluary for the ones that gives you support there.

Stuff like this makes me want to go on youtube make a movie, make everyone call asus and tell them that you ARE getting a new motherboard. No ways around.

Companies PISSES MI THE F.C.U.K off

[RaZz!]

that sux man. this board was brand-new, wasn't it? can't you rma them to the shop you bought them from?

[uOpt]

Maybe the battery is loose in that socket, a wedge of something to make it "tighter"
If your just going to use it for a fileserver I have a SM X5DAE w/2-2400/512/533's and 2-1 gig PC2100 ECC REG that should take care of your needs..
It's yours if you want it..

No, I re-seated the battery many times.

If I don't overclock this thing I could run it without battery since my OS startup sets the time via NTP every time anyway. But come on, how hard can it be? I'm so stupid, I noticed this when I received the board but didn't think this would be an issue once this thing goes "live".

The problem with getting a new board is that I have tons of unreg DDR that want to be used, and more dual-core 939 Opterons than I need (hey some clocked well ). But I might consider your combo anyway.

[Movieman]

No, I re-seated the battery many times.

If I don't overclock this thing I could run it without battery since my OS startup sets the time via NTP every time anyway. But come on, how hard can it be? I'm so stupid, I noticed this when I received the board but didn't think this would be an issue once this thing goes "live".

The problem with getting a new board is that I have tons of unreg DDR that want to be used, and more dual-core 939 Opterons than I need (hey some clocked well ). But I might consider your combo anyway.

It's yours if you want it..Not a lot of value in todays market but still reasonably usable for a file server.
X5DAE board, 2-2400/512/533 LV D1's, pair of WT HS's and 2-1 gig PC2100 ECC REG..I beleive they are crucial..
I only took it down as I was moving into more electrically efficient systems.
No issues with that board ever. I bought it new from Newegg for $366.00 in 2005 I think, maybe the end of 2004

[fireice2]

I had a similar problem with an A*Sus board as well. The front USB headers were specified to be USB 2.0 however, it only runs at USB 1.0 speeds. We tried using different front panel connectors and still it runs at USB 1.0.

So we decided to contact Asus tech support, and the Tech guy told us that in order for the USB ports to run at 2.0, we should not use the headers!

[soggy]

+1 to sending Asus north america and international a copy of your events. Might help to include a link to this thread to see that enthusiasts really do hear about events like this. I've never had to deal with the Asus RMA department before, but in general I've enjoyed their products.

[alpha0ne]

I have an Anus barebones I sent back for RMA a few weeks back that was buggy out of the box, I'll post back here in a few months time when they send me another barebones that I'm betting will also need RMA

I wont buy ANY Anus products under any circumstances now due to bad service re mobo's and vga cards

[Dawgdoc]

For shame on Asus for sure, but who did you purchase the original board from?

I would hope that they are willing to stand behind their sale?

[S1mon-]

I hate to hear these horrible stories I hope my mobo won't die anytime soon lol

[uOpt]

For shame on Asus for sure, but who did you purchase the original board from?

I would hope that they are willing to stand behind their sale?

I'm sure I newegged it but the 30 days passed before I discovered the original problem. Remember the original problem only appeared when using several SATA drives at the same time. So it went through my CPU and memory stability testing fine and then took a dump after I connected my disk array. So no more newegg exchanges and I had to deal with Asus U.S.

And since I had no idea that Asus U.S. is that bad I would have suspected that going newegg is that much of a superior solution.

[screwtech02]

I have RMA'd 7 P5N32-SLI Deluxe boards, that was the LAST time i touched a product from that company, i can also attest to the "utter crap" "non-tech" support they have... It is far from "customer" friendly.....

[GMX]

For shame on Asus for sure, but who did you purchase the original board from?

I would hope that they are willing to stand behind their sale?

Well that is exactly my problem.

The retailer I bought my P5k boards from doesn't deal with Asus anymore and won't honour the 12 month warranty originally claimed. (f**ckers)

Mine is just such a s**t hit fan case, the motherboard package orioginaly didn't have the serial number sticker on it and there was no residue to suggest it was peeled off. My other P5k (I bought two Asus boards from the retailer) had the serial so I don't sense foul play on their behalf. But it just made issues so much worse. It took them 2 weeks to understand I don't have the serial, here is the invoice, give me a f**ken RMA.

Next email: Please provide a serial from your motherboard, in this location (attached is photo).

Fair enough, let's see wow, there is no attachment. So I looked all over the board and found a sticker on the bottom PCI slot facing the bottom of the case. Got a mirror and wrote it down and sent it to them. It's been almost 2 weeks and no reply. I know that the Chinese have like a factory/work shutdown thing for the beginning of the year but I would expect them to be back up and running by f***ing now. f*** sake.

If I ever do get the RMA process started off, I am for sure going to request a P5K Premium and just hope... I know the Deluxe is not in production and chances of them sending an EOL dud to me seems worrying.

[Brian MP5T]

You need to find a better store.

I have brought back some ASUS boards that needed RMA almost 15 months after they were bought...

100% Exchange..

[adya]

Since when did they start giving back refurbished motherboards? I did have one incident in which they shipped me the motherboard just in a box and it was crushed beyond being usable. They resent me another one and that one came fine.

a mnth later im still waiting for asus to reply to my dozens of emails in regards to the faulty board i sent in.
the only time i did get to talk to one gy he said that they wont replace motherboards with new ones. u get used boards and he said theres no garauntee it will work well.
he also hung up on me and was rude.
ive never experienced such bad aftersales support with any company . these gys are pathetic.
really something needs to be done.that suggestion of sending this link and the pics in to there head office is a great idea imo.

[Mungri]

I used to respect asus and thought they were a good brand.

Untill now.

In the future I am only going to buy abit boards as they have a europe support forum at hexus.

MSI are quite bad. I posted on their user to user forums that I cant set my TRAS to 5 as my board has a minimum of 9 and they literally said 'dont use pre overclocked ram, only use Jdec standard'

Technical support wanted me to provide a number on my last PCI slot before helping with this, which I cant get without removing my board from my case!

Abit support just about every enthusiast ram. I will buy Abit next time.

[Rilla927]

In regards to all you folks that have got the shaft from Asus; I have to say this kind of s**t sickens me. It really makes me mad that they did this to you all. You all should get together and make a small video (one each your own) and stick it on you tube, that way it has a global reach and then I would send this to Corporate.

Don't forget how powerful the internet is.

There is one poster in this thread (sorry but I don't remember his name) said he had sent in two vid cards and has never recieved anything back and one person said Asus don't give new products back, only used. I hope that this is a good indication for people not to buy anything from them period.

These people need to hung in the town square for others to see

[uOpt]

There is one poster in this thread (sorry but I don't remember his name) said he had sent in two vid cards and has never recieved anything back and one person said Asus don't give new products back, only used. I hope that this is a good indication for people not to buy anything from them period.

All vendors of cheap motherboards (non-server boards for unregistered RAM) send you used boards as RMA replacements. All of them.

The difference is that Asus doesn't seem to test them for the errors reported, they only seem to test "posts or does not post".

That leads to my board which is reported as having broken e.g. P-ATA only being tested for "posts or not", but not for broken P-ATA. So it gets labeled as "idiot sent in a working board he couldn't make run" and it goes into the RMA pool. If you are lucky they do a BIOS flash.

Then you, who sent in a similar broken board to Asus, get my former board with broken P-ATA, and you'll never know until it's too late if you don't try P-ATA devices right away.

Other vendors than Asus do at least test the reported error condition. So while you get a board that somebody else sent in as broken, there is a high chance that this was actually a moron who couldn't make it work.

[robf]

If you used your credit card for the purchase, try giving them a call. I have gone through a return nightmare in the past, and I called the credit card company out of desperation. They promptly took over, because I had NOT received a working product. The process was 3 steps.

1. Send supporting pictures, as they requested
2. Send item back, with an RMA number that the CC company obtained for me
3. Full refund.

Credit card companies guarantee your purchases, and it seems that nobody wants to fight with them. They're on your side, and they may be able to help you fix this mess. It's obvious that you didn't get a working product that you paid for. Having the pictures is a big help, although both pictures in this thread appear to be the same one. They'll tell you exactly what you need for pictures if you plan to pursue this route.

I've been lurking a long time, and this is my first post. Please take the time to call the 1-800 number on your card, if you did in fact pay with a credit card.

regards,

-Rob

[R3d]

my first and last dealing's with asus for RMA's....

the retention bracket on my crosshair had broken off when i was using the freezer64 pro on it, i had called asus to see if I could get a replacement and they said that they wouldn't warranty it because "it would never break with a stock cooler attached" and for that reason they weren't going to offer me a replacement. At that point I asked to speak to a supervisor or manager and he was very rude on the phone and basically told me the same thing and then ended up hanging up on me because I asked to speak to his manager because I had spent roughly 250$ on a motherboard (that wasn't even a year old yet) and I didn't see that being acceptable that they wouldn't do anything regarding such a simple piece..

I used to stick with ASUS for the majority of my builds as they were solid(have 7 asus mobo's in my home, and many others built for client's).. for a 15 minute phone call that should've been a simple call turned around my purchasing decisions for every other computer I'll build in the future now

[uOpt]

my first and last dealing's with asus for RMA's....

the retention bracket on my crosshair had broken off when i was using the freezer64 pro on it, i had called asus to see if I could get a replacement and they said that they wouldn't warranty it because "it would never break with a stock cooler attached" and for that reason they weren't going to offer me a replacement. At that point I asked to speak to a supervisor or manager and he was very rude on the phone and basically told me the same thing and then ended up hanging up on me because I asked to speak to his manager because I had spent roughly 250$ on a motherboard (that wasn't even a year old yet) and I didn't see that being acceptable that they wouldn't do anything regarding such a simple piece..

I talked to the same guy it seems.

I wonder what happens if we let Asus U.S. (the company, not the service guys) know that their service department hangs up on people who want to talk to supervisors. Certified letters, each one of us.

[lowfat]

Sorry a little OT, but is there an email address or phone number where I can actually get a hold of their RMA department? rma@asus.com never gets a response.