**Official** Asrock Z68 Gen3 Extreme7 & Extreme4 thread

[Ket]

Thank you. I had put him on my ignore list, but it's nice to see that it's no longer an issue.

I have only one option left that I can think of in troubleshooting my two issues. Does anyone know if there is a "Legacy" setting for the UEFI BIOS? I'm not home right now, but I plan to check this in case it could resolve either of my issues. I know that my ThinkPad can run in UEFI, Legacy, or a combination mode.

There should be a Legacy option under "Boot", scroll down to the "PCI ROM Priority" option. I'm shooting from the hip a bit here as I dont have a Gen3 Extreme4 or 7 to hand, but the option should be there.

Well me and asrock have been exchanging emails for a little over a week. They pretty much told me to send it back tot he place i bought it from. Even when i asked them to rma, swap it or basically do whatever needed to be done. Even the tech support is very bad, they was so bad, what the even told me wasn't even what i was trying to get help for. They even went as far as to try to tell me to download a the usb 3.0 beta driver to fix my keyboard.

First off, my keyboard isn't even on a usb 3.0. Which i tried to explain for 5 emails. But made no difference what-so-ever. I'm almost thinking it was just some random person answering emails now. I am very disappointed in asrock's help and tech support. I could have just gotten a bad board. As i seen on newegg it seems to be a common issue with asrock. Seems their quality control is very low for some odd reason.

I guess my main issue is what do you have to do to even get these people to even half way try to help out. It is almost like they don't care when they answer a email asking for tech support. Or even trying to give them info to use to perhaps put in a update for the uefi. I mean maybe i am old and just set in my ways. You know how us old men are about stuff sometimes.

Again if your asrock board is working then i'm 100% happy for you. Seems i just got the short end of the stick. And it seems like i will not be going back with asrock for the second adventure. Don't get me wrong, i know every manufacture has its good points and bad points. I just wished they would act like they wan to support their product. The board could have been rushed to meet the time frame. I honestly don't know. I hate i got a bad taste with this board and their tech didn't help any for the matter.

Good luck with your Asrock Motherboards and i wish you the best of luck. Me on the other hand will put this up as a total failure on my part. Thanks

I'm sorry you had a experience like that, its certainly not acceptable and not the quality of service I got from Asrock when I started as "just another customer". The reason you would of been asked to send the board back to the etailer is simply because they can ship you a replacement a lot faster than the manufacturer usually can. In the UK the turnaround for sending a board back to the etailer and getting a replacement is 7 days.

Yes, I posted my issues i had with the board.
1) Major input/output issues with my logitech g19 keyboard.
2) With my 580, i couldn't overclock past 4.6Ghz.
3) With my 470 i couldn't go past 4.6Ghz.
4) Just random popups saying my pc didn't start.
5) Board will power up and then power down.

Borrowed a asrock fatality p68 board. Haven't had any issues with that board. So i'm just not happy with extreme4 gen3 board at all. I know someone will say, "You get what you pay for" remark. And i guess i did try to save a little money and it seems to have turned around and blew up in my face. Live and learn.

I honestly doubt the CEO would even bother to care. Since i'm not a reviewer or someone highly known. My chances are slim to none. My luck has to change sooner or later.......Thanks

I would love to help you sort those issues out but as I said further up I don't have a Gen3 board at my disposal right now. I will gently prod one or two of my contacts asking if they can check things or send me a Gen3 board so I can check those issues out. In the meantime all I can say I'm afraid is sit tight

To add to this thread --here is the answer to my support ticket regarding my floppy controller and Hauppauge card, from Eric at Asrock.



I'm a little disappointed with that. I didn't get asked a single question (I provided as much information as I can), not even any preliminary troubleshooting. Based on my experiences with the board so far, I doubt the board is defective.

What concerns me more is "return it to your reseller for replacement". If I bought a board from Gigabyte and had an issue, or (insert one of the other corporations here), I'd be given an RMA-directly-to-the-company option. Does this mean that after the NewEgg 30-day return policy, my two year warranty becomes useless? It's as if Asrock expects their resellers to RMA and will not handle any part of it themselves.

Today is the thirtieth day I have owned this mainboard, and the last day I can return it to NewEgg. If I return it today, I can't risk the lack of customer service sticking me with a $200 purchase, which means I will purchase a board from another vendor. I like this board, and would be disappointed to do this, but it may be the only option I have.

This is going to be a tough decision. I seriously think there is nothing physically wrong with the mainboard, and that returning it will get me another with the same issue. I'm just worried about the level of support I'm going to get. I understand where Killer_K is completely at this point.

As mentioned, Asrock would ask you to return it to the etailer because they can send you a replacement faster than the manufacturer usually can. Its not Asrock trying to "dodge a bullet" or anything like that, just trying to get you up and running again as fast as possible.

@ LoneWolf & Killer_k, maybe I missed it, but what Gen3 board are you having your problems with?