Anatomy of a OCZ SSD smoked drive.

[Computurd]

they are definitely different, that much is for sure. so one drive was destroyed by 12v then? what about the other two?

He can send the drives in, that is not an issue, all we will do is confirm all 3 drives were damaged by over voltage...probably 12V.

without even examining them, apparently. visual confirmation, even thought the other two are different???? why even send them in if judgment has already been passed? so you can trash them and send me a rejection letter without even looking?

A customer needed to know a good way of destroying drives completely in case they fell into the wrong hands....they added a change over switch in the psu line to their drives that switches 5V to 12V

this does not make sense at all to me. the nand chips are fine on the drives. surely they could be 'read' as such. now, if the 12v killed the drives, why are the other two unmelted in this manner?? why arent they totally fried if that was the intended result? your explanation does not add up, please explain. why are the sata ports burnt up then?

i bet once he mentioned the drives were ssd's any offer of compensation was withdrawn and suddenly the psu was ok.

incorrect. they knew from first contact that the drives involved were SSD, i have emails from them to prove that, they offered to cover any damage, as long as it was their fault!

and tony, all i ask is an official response to this...if DooRules had the exact same issue, why was his RMA approved, and mine denied? what is the reasoning behind this??


i think the only thing to do here is to go to the Better Buisness Burea, maybe they have an idea of what can be done for this. there has to be some sort of recourse here when a company behaves this irrationally.