to the OP: If you had a bad experience you should take your business elsewhere as it is YOUR money and you should spend it however you are comfortable. If we were to tally positive and negative experiences (even on this forum) I think the pluses outweigh the minuses. That of course does not mean anything to the OP, but people reading should consider that. Maybe check Better Business listings or the equivalent if you are concerned. The great thing about our hobby is we have many good vendors to choose from so if you are unhappy with vendor X you have vendor Y and Z to choose from.