XFX Warranty

XFX Support · 05-12-2008, 09:14 AM

Sometimes there is a bit of confusion regarding our video card warranty so I wanted to come right out and clarify. If you live in the US or Canada our video cards come with a Double Lifetime Modder Friendly warranty. This basically means the video card is under warranty for as long as you own it and if you give it away or sell it, the second owner also has a lifetime warranty (helps with resell value). Modder friendly means we do not mind if you overclock the video card or change out the fan as long as the video card is not physically damaged and you keep the original hardware (in case you ever need an RMA).

Bobsama · 05-12-2008, 09:31 AM

So basically you can't do electrical mods, correct?

Scubar · 05-12-2008, 09:39 AM

Wow thats really good. Im glad i bought my XFX 8800GT now

Not so much for the double warranty but im assuming the changing heatsink and overclocking part applies to the uk aswell.

XFX Support · 05-12-2008, 09:50 AM

Quote:

Originally Posted by Bobsama

So basically you can't do electrical mods, correct?

No, we do not recommend any type of modifications that involve soldering. (if that is what you are getting at)

WrigleyVillain · 05-12-2008, 09:56 AM

Well of course you don't recommend it. But other than obvious physical damage is a visible electrical mod the only thing for which you would refuse warranty service?

Movieman · 05-12-2008, 09:58 AM

Quote:

Originally Posted by XFX Support

No, we do not recommend any type of modifications that involve soldering. (if that is what you are getting at)

I just had an image of some of these guys getting out the arc welder and 4/0 cable hooking it up to a dedcated nuclear reactor to bump the voltage to the cards..
Oh, welcome to Xs.

XFX Support · 05-12-2008, 10:02 AM

Quote:

Originally Posted by WrigleyVillain

Well of course you don't recommend it. But other than obvious physical damage is a visible electrical mod the only thing for which you would refuse warranty service?

Well you would be surprised what gets sent in, but to answer your question for the most part yes; visible electrical mod, physical damage or I have even seen sever liquid leakage damage video cards as well, turning components into mush.

WrigleyVillain · 05-12-2008, 10:09 AM

Yeah plenty of examples of "When liquid cooling goes bad" isn't surprising but that people bother to send them in is another story. Obviously falls under physical damage.

Thanks for your response.

Jupiler · 05-12-2008, 03:13 PM

What about customers outside the US and Canada?
Do they receive the same kind of warranty?

Bobsama · 05-12-2008, 05:38 PM

Quote:

Originally Posted by XFX Support

Well you would be surprised what gets sent in, but to answer your question for the most part yes; visible electrical mod, physical damage or I have even seen sever liquid leakage damage video cards as well, turning components into mush.

Sorry--I just had to ask. It would have happened anyways--best get it known on page 1.

Anyways--does the warranty last until literal death of XFX or is it limited to how long the card is available from XFX? For example, if I had a GeForce FX5900 die on me and I RMA'd it, would I get one back or would I get a "free upgrade", so to speak?

bowman · 05-13-2008, 01:10 AM

So my XFX 8800GTX that has a Thermalright cooler and is overclocked is still covered under warranty? That's crazy.

Second XFX card in a row.. Provided Nvidia doesn't screw up, I'll probably be on my third for the next build.

Quote:

Originally Posted by Jupiler

What about customers outside the US and Canada?
Do they receive the same kind of warranty?

I too wonder if this is the case.

XFX Tech · 05-13-2008, 09:32 AM

Quote:

Originally Posted by Bobsama

Sorry--I just had to ask. It would have happened anyways--best get it known on page 1.

Anyways--does the warranty last until literal death of XFX or is it limited to how long the card is available from XFX? For example, if I had a GeForce FX5900 die on me and I RMA'd it, would I get one back or would I get a "free upgrade", so to speak?

Any card 6 series and above is covered for the life of the first and second owner. If we don't have a card in stock it is replaced with the next card up in performance. Make sure you register your products to activate the warranty.

Quote:

Originally Posted by Jupiler

What about customers outside the US and Canada?
Do they receive the same kind of warranty?

Outside of the US and Canada the warranty is usually two years and through your retailer. It does not cover all of the customization and modification that the US and Canada warranty does but I believe they are looking into it.

Quote:

Originally Posted by bowman

So my XFX 8800GTX that has a Thermalright cooler and is overclocked is still covered under warranty? That's crazy.

Second XFX card in a row.. Provided Nvidia doesn't screw up, I'll probably be on my third for the next build.

I too wonder if this is the case.

Yes your card is still covered under warranty. In the case that anything turned south we would need you to put the original cooler back on the card before we could service it. We have to have the cards in original condition so always make sure you save the original cooler.

WrigleyVillain · 05-13-2008, 09:41 AM

Quote:

Originally Posted by XFX Tech

Make sure you register your products to activate the warranty.

I always see companies say this but why?

Because of course a manufacturer still must honor a warranty even if the product were never registered. At least I am assuming they must, I know that they do because I generally don't bother to register anything.

WhiteFireDragon · 05-13-2008, 09:45 AM

hmm so it's just like EVGA's lifetime warranty. only difference is there's not step up option. so does this apply for the mobos too or just the video cards?

WrigleyVillain · 05-13-2008, 01:06 PM

^ Good question...

XFX Tech · 05-14-2008, 09:03 AM

Quote:

Originally Posted by WrigleyVillain

I always see companies say this but why?

Because of course a manufacturer still must honor a warranty even if the product were never registered. At least I am assuming they must, I know that they do because I generally don't bother to register anything.

Most manufacturers only have a one year warranty if it isn't registered soon after purchase because there is no way to track what the card has been through.

Quote:

Originally Posted by WhiteFireDragon

hmm so it's just like EVGA's lifetime warranty. only difference is there's not step up option. so does this apply for the mobos too or just the video cards?

Other manufacturer's warranties only cover the first owner. When a customer buys a used card off of eBay it is common to reject the card if something is wrong. This will not happen with our warranty structure. An upgrade path is something we are looking in to but at this time there is not one in place.

Fhqwhgads6680 · 05-15-2008, 10:38 AM

Thanks for the upfront info. I love seeing companies grow more modder/enthusiast friendly. If I go nvidia next I will be giving your cards a look

emoners · 05-26-2008, 09:46 AM

any plans of a "step-up" program? or having ATI gpus?

hecktic · 05-30-2008, 03:44 PM

add the step-up to the xfx features and I will never buy from evga again lol....

Cpt.Planet · 05-30-2008, 03:47 PM

When did the modder friendly thing start? I was going to rma a card with overheating issues due to the stock heatsink. I told them I switched out the stock and had put it back on to rma and they denied the RMA.

Marvin54 · 06-02-2008, 11:50 PM

is necessary to send in their original packaging?

aspire.comptech · 06-03-2008, 01:54 AM

No, as long as it is properly protected they don't care what you send it in.

(Been there done that)

XFX Tech · 06-03-2008, 09:16 AM

Modder friendly started early last year. We only need the card in its original condition when service is needed. If you change the cooler always keep the original one just in case. We don't need the original packaging.

emoners · 06-03-2008, 09:28 AM

Quote:

Originally Posted by XFX Tech

Modder friendly started early last year. We only need the card in its original condition when service is needed. If you change the cooler always keep the original one just in case. We don't need the original packaging.

does the original cooler have to be re-attached?

XFX Tech · 06-03-2008, 09:44 AM

Yes. The card has to be in original condition.