P35-DQ6 Audio Problem

[TeutonJon78]

I just got a p35-DQ6 and was having a problem with the onboard audio. Just wanted to see if anyone else was having the same problem or if it's something weird with my board. The info here about the Gigabyte Raid drivers causing BSOD saved me tearing my hair out once already (I had to switch to the JMicron ones for it to work).

When I'm in Vista32, I usually don't even see the "High Definition Audio Controller" under the System Devices in Device Manager. However, occasionally, it will show up. When it does show up, Windows does try to install the Microsoft drivers for it, but fails with the PNP problem code of 0x0000000A. I googled that code but wasn't able to find anything about it's meaning. I can install the Realtek drivers, but Vista never finds the Realtek chip. If I manually install the audio drivers, I can access info about the chip, but Windows can't start the device with "Code 10". I'm assuming this is because the HDA controller isn't installed.

Another thing I noticed, is that right after POST with the BIOS displays the PCI bus contents, there is rarely that entry in the list from Intel with the Dev_ID 0x293E which is the HDA controller. When it does show up, then windows does see it but fails as above. So something is preventing the ICH9R from always finding it's own HDA controller.

I also looked some places on the internet and saw people having HD modems conflicting with HDA. I tried removing my modem (it's older and still HW based instead of SW), but that didn't change anything. I also tried F3 (what was on the board), F4, and F5H BIOSes to see if it something going on there. I also tried removing my front panel connectors from the audio after reading the Realtek data sheet saying that some front panel audio connectors have bad HD audio connectors and tie the wrong signals together. No go.

So, something is preventing the southbridge from finding it's own parts. Any ideas? I also have a mail into Gigabyte about it, but they haven't read it yet according to their trouble ticket system. I have a sinking feeling I'm going to have to RMA the board.

[TeutonJon78]

Another pattern I've noticed is that the HDA controller usually shows up on the first boot from a cold start (power off), but it doesn't show up on subsequent reboots.

[NaeKuh]

Another pattern I've noticed is that the HDA controller usually shows up on the first boot from a cold start (power off), but it doesn't show up on subsequent reboots.

so true...

[TeutonJon78]

so true...

so, were/are you having the same problem?

It would seem to be a rather large flaw of either the BIOS or the ICH9R to have built-in devices just disappearing and reappearing off of the PCI bus. The board seems so good otherwise.

[Kougar]

Did you ensure to install the chipset drivers first before the Realtek sound drivers? I assume you did NOT install the Microsoft UAA drivers listed under the audio section?

[Lestat]

dont
use
onboard
audio
!!!!

i dont care who makes it they ALL sound like total crap.
spend 60 bucks and buy an audigy 2 ZS form some forum.
or get an X-fi if you want

[TeutonJon78]

Did you ensure to install the chipset drivers first before the Realtek sound drivers? I assume you did NOT install the Microsoft UAA drivers listed under the audio section?

Yes, I installed the chipset drives first. And I'm not using any of the drivers from the Gigabyte page...only those from the original vendors as linked on this page.

The part that is the problem is that the "High Definition Audio Controller" that is part of the ICH9R chip doesn't always show up on the PCI bus at boot. And by "PCI list" I'm referring to the list of devices that the BIOS prints out after POST and after the AHCI/RAID stuff finish but before going to the boot devices.

The device in question is the one from Intel (V_ID 8086) and D_ID 293E. It would show up as a "Multimedia Controller". It is the HD audio link controller that connects to the Realtek chip. This device only shows up on the PCI bus at a cold boot. And Win Vista has some problem with it (PNP Problem Code 0x0000000A) and can't start it. During subsequent boots, it doesn't even show up in the list of devices.

Here is the info Vista provides on the error:
Description:
Windows was able to successfully install device driver software, but the driver software encountered a problem when it tried to run. The problem code is 10.

Problem signature:
Problem Event Name: PnPDeviceProblemCode
Architecture: x86
Hardware Id: PCI\VEN_8086&DEV_293E&SUBSYS_A0001458&REV_02
Setup class GUID: {4d36e97d-e325-11ce-bfc1-08002be10318}
PnP problem code: 0000000A
Driver name: HDAudBus.sys
Driver version: 6.0.5750.0
Driver date: 11-02-2006
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033

Read our privacy statement:
http://go.microsoft.com/fwlink/?link...3&clcid=0x0409



The Realtek chip never even shows up as a device in windows. I can add it manually, but Windows can't start it (error code 10).

And I can appreciate the fact that some people don't like the quality of it. I may find I don't and buy a sound card or move my old SB Audigy over. BUT, everything on the motherboad SHOULD at least work properly.

I'm trying to determine if this is some flake issue with ICH9R in general, a software problem, or some problem with my board that I need to RMA and get a different one.

There seems to be a lot of people having problem with built-in Realtek audio (not just this board).

Just for reference, here is what a I see in order:

Initial Install
1) Vista Ultimate 32
2) install the Intel and JMicron (not Gigabyte) RAID drivers for a RAID-ready system
3) install the Intel chipset drivers
4) install Intel Matrix storage manager and JMicron driver
5) install Realtek LAN and audio drivers
I let the system boot as requested (I've also tried not letting it boot as requested).

Boot Sequences:
1) cold boot - HDA Controller appears in PCI list
2) Vista sees controller, tried to install Microsoft UAA built in driver in Vista and fails. Digging into the driver properties shows PnP Problem Code 0x0000000A. Vista puts the dreaded yellow triangle and ! next to the device. NOTE: this is for the "High Definition Audio Controller" under "System Devices" in Device Manager, not "Realtek High Def Audio Controller" under "Sound, video, and game controllers".
3) reboot
4) HDA controller no longer in PCI list (nor on any subsequent boots)
5) device manager no longer shows the hardware

Now, I've also installed the Realtek device manually. Windows seems to be able to talk to the drive (or maybe it's just reading stuff from the drivers). But it can't start the device and no audio devices get found.

Now, I've also ran the Ubuntu 7.04 LiveCD to see if that worked and it was just some problem with Vista. It also couldn't find the audio device on the bus.

I've tried the F3, F4, and F5H BIOSes, so I don't think it's that either.

Anyone else have these problems at least getting it up and running (not to say sounding great)?

[TeutonJon78]

Here is the PCI bus after the a cold boot:
--Bus 0 (PCI Express)
+-- Device 00h 8086h:29C0h PCI to HOST Bridge
+-- Device 01h 8086h:29C1h PCI to PCI Bridge > Bus 1
+-- Device 1Ah
| +-- Function 0 8086h:2937h USB (UHCI) Serial
| +-- Function 1 8086h:2938h USB (UHCI) Serial
| +-- Function 2 8086h:2939h USB (UHCI) Serial
| |-- Function 7 8086h:293Ch USB 2.0 (EHCI) Serial
+-- Device 1Bh 8086h:293Eh Hi-definition Audio Multimedia
+-- Device 1Ch
| +-- Function 0 8086h:2940h PCI to PCI Bridge > Bus 2
| +-- Function 4 8086h:2948h PCI to PCI Bridge > Bus 3
| |-- Function 5 8086h:294Ah PCI to PCI Bridge > Bus 4
+-- Device 1Dh
| +-- Function 0 8086h:2934h USB (UHCI) Serial
| +-- Function 1 8086h:2935h USB (UHCI) Serial
| +-- Function 2 8086h:2936h USB (UHCI) Serial
| |-- Function 7 8086h:293Ah USB 2.0 (EHCI) Serial
+-- Device 1Eh 8086h:244Eh PCI to PCI (Subtractive Decode) Bridge > Bus 5
|-- Device 1Fh
+-- Function 0 8086h:2916h PCI to ISA Bridge
+-- Function 2 8086h:2822h RAID Storage
|-- Function 3 8086h:2930h SMBus Controller Serial

--Bus 1 (PCI Express)
|-- Device 00h 10DEh:0193h VGA Display

--Bus 2
|-- No Devices Currently Present

--Bus 3 (PCI Express)
|-- Device 00h
+-- Function 0 197Bh:2363h RAID Storage
|-- Function 1 197Bh:2363h IDE (ATA) Storage

--Bus 4 (PCI Express)
|-- Device 00h 10ECh:8168h Ethernet Network

--Bus 5 (PCI)
+-- Device 01h 12B9h:1008h Serial - 16550 Simple Communication
|-- Device 06h 104Ch:8024h OHCI FireWire Serial
A total of 24 Devices Found

And then here is the bus after a reboot:
PCI Busses, Devices and Device Functions Tree

--Bus 0 (PCI Express)
+-- Device 00h 8086h:29C0h PCI to HOST Bridge
+-- Device 01h 8086h:29C1h PCI to PCI Bridge > Bus 1
+-- Device 1Ah
| +-- Function 0 8086h:2937h USB (UHCI) Serial
| +-- Function 1 8086h:2938h USB (UHCI) Serial
| +-- Function 2 8086h:2939h USB (UHCI) Serial
| |-- Function 7 8086h:293Ch USB 2.0 (EHCI) Serial
[oops] where did the HDA controller disappear to?[/oops]
+-- Device 1Ch
| +-- Function 0 8086h:2940h PCI to PCI Bridge > Bus 2
| +-- Function 4 8086h:2948h PCI to PCI Bridge > Bus 3
| |-- Function 5 8086h:294Ah PCI to PCI Bridge > Bus 4
+-- Device 1Dh
| +-- Function 0 8086h:2934h USB (UHCI) Serial
| +-- Function 1 8086h:2935h USB (UHCI) Serial
| +-- Function 2 8086h:2936h USB (UHCI) Serial
| |-- Function 7 8086h:293Ah USB 2.0 (EHCI) Serial
+-- Device 1Eh 8086h:244Eh PCI to PCI (Subtractive Decode) Bridge > Bus 5
|-- Device 1Fh
+-- Function 0 8086h:2916h PCI to ISA Bridge
+-- Function 2 8086h:2822h RAID Storage
|-- Function 3 8086h:2930h SMBus Controller Serial

--Bus 1 (PCI Express)
|-- Device 00h 10DEh:0193h VGA Display

--Bus 2
|-- No Devices Currently Present

--Bus 3 (PCI Express)
|-- Device 00h
+-- Function 0 197Bh:2363h RAID Storage
|-- Function 1 197Bh:2363h IDE (ATA) Storage

--Bus 4 (PCI Express)
|-- Device 00h 10ECh:8168h Ethernet Network

--Bus 5 (PCI)
+-- Device 01h 12B9h:1008h Serial - 16550 Simple Communication
|-- Device 06h 104Ch:8024h OHCI FireWire Serial

A total of 23 Devices Found



And finally, I did a dump of the PCI space for the audio controller when it was there, and it has a whacky command register: bus access disabled and no interrupt.
Bus 0 (PCI Express), Device Number 27, Device Function 0
Vendor 8086h Intel Corporation
Device 293Eh Unknown
Command 0400h (Bus Access Disabled!!, Interrupt Disable)
Status 0010h (Has Capabilities List, Fast Timing)
Revision 02h, Header Type 00h, Bus Latency Timer 00h
Self test 00h (Self test not supported)
Cache line size 32 Bytes (8 DWords)
PCI Class Multimedia, type Hi-definition Audio
Subsystem ID A0001458h Unknown
Subsystem Vendor 1458h Giga-Byte Technology
Address 0 is a Memory Address (anywhere in 64-bit space) : FA200000h
System IRQ 22, INT# A
New Capabilities List Present:
Power Management Capability, Version 1.1
Does not support low power State D1 or D2
Supports PME# signalling from mode(s) D0, D3hot, D3cold
PME# signalling is currently disabled
Current Power State : D3hot (Device off: no power to device, maximum power saving)
Message Signalled Interrupt Capability
MSI is disabled
MSI function can generate 64-bit addresses
PCI Express Capability, Version 1
Device/Port Type :
Root Complex Integrated Endpoint Device
Device Control :
Unsupported Request Severity is Non-Fatal
Device Status :
AUX Power Detected
Link Capabilities :
Maximum Link Speed : Unknown (00h)!!
Maximum Link Width : xReserved
Link Port Number : 0
Link Control :
Asynchronous Clocking in Use
Link Status :
Current Link Speed : Unknown (00)!!
Current Link Width : x0

Hex-Dump of device configuration space follows:
0000 86 80 3E 29 00 04 10 00 02 00 03 04 08 00 00 00 †€>)............
0010 04 00 20 FA 00 00 00 00 00 00 00 00 00 00 00 00 .. ú............
0020 00 00 00 00 00 00 00 00 00 00 00 00 58 14 00 A0 ............X..
0030 00 00 00 00 50 00 00 00 00 00 00 00 16 01 00 00 ....P...........
0040 01 00 00 07 07 00 00 00 00 00 00 00 00 00 00 00 ................
0050 01 60 42 C8 03 00 00 00 00 00 00 00 00 00 00 00 .`BÈ............
0060 05 70 80 00 00 00 00 00 00 00 00 00 00 00 00 00 .p€.............
0070 10 00 91 00 00 00 00 10 00 08 10 00 00 00 00 00 ..‘.............
0080 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0090 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
00A0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
00B0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
00C0 00 04 00 01 00 00 00 00 31 00 A3 02 00 00 00 00 ........1.£.....
00D0 61 00 A3 02 00 00 00 00 00 00 00 00 00 00 00 00 a.£.............
00E0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
00F0 00 00 00 00 00 00 00 00 86 0F 02 00 00 00 00 00 ........†.......

And other DQ6 or Gigabyte P35 owners care to dump their config registers for that device so I can see if mine match?

I'm using the software at http://members.datafast.net.au/dft0802/downloads.htm . The command line was "pci32.exe -D -R"

[Kougar]

Have you done a manual CMOS clear yet? Sometimes past BIOS settings can carry over into newly flashed BIOS's, so I strongly suggest ya give that a try incase this is some funky BIOS setting gone amiss.

The PCI buss dump is quite similar to yours, and I was listening to music on mine as I made it. I did not have the Command 0400h (Bus Access Disabled!!, Interrupt Disable) line though, but otherwise it seemed the same.

PCI Busses, Devices and Device Functions Tree

--Bus 0 (PCI Express)
+-- Device 00h 8086h:29C0h PCI to HOST Bridge
+-- Device 01h 8086h:29C1h PCI to PCI Bridge > Bus 1
+-- Device 1Ah
| +-- Function 0 8086h:2937h USB (UHCI) Serial
| +-- Function 1 8086h:2938h USB (UHCI) Serial
| +-- Function 2 8086h:2939h USB (UHCI) Serial
| |-- Function 7 8086h:293Ch USB 2.0 (EHCI) Serial
+-- Device 1Bh 8086h:293Eh Hi-definition Audio Multimedia
+-- Device 1Ch
| +-- Function 0 8086h:2940h PCI to PCI Bridge > Bus 2
| +-- Function 4 8086h:2948h PCI to PCI Bridge > Bus 3
| |-- Function 5 8086h:294Ah PCI to PCI Bridge > Bus 4
+-- Device 1Dh
| +-- Function 0 8086h:2934h USB (UHCI) Serial
| +-- Function 1 8086h:2935h USB (UHCI) Serial
| +-- Function 2 8086h:2936h USB (UHCI) Serial
| |-- Function 7 8086h:293Ah USB 2.0 (EHCI) Serial
+-- Device 1Eh 8086h:244Eh PCI to PCI (Subtractive Decode) Bridge > Bus 5
|-- Device 1Fh
+-- Function 0 8086h:2916h PCI to ISA Bridge
+-- Function 2 8086h:2920h IDE (ATA) Storage
+-- Function 3 8086h:2930h SMBus Controller Serial
|-- Function 5 8086h:2926h IDE (ATA) Storage

--Bus 1 (PCI Express)
|-- Device 00h 10DEh:0193h VGA Display

--Bus 2
|-- No Devices Currently Present

--Bus 3
|-- No Devices Currently Present

--Bus 4 (PCI Express)
|-- Device 00h 10ECh:8168h Ethernet Network

--Bus 5 (PCI)
|-- Device 06h 104Ch:8024h OHCI FireWire Serial

A total of 22 Devices Found

-------------

Bus 0 (PCI Express), Device Number 27, Device Function 0
Vendor 8086h Intel Corporation
Device 293Eh Unknown
Command 0006h (Memory Access, BusMaster)
Status 0010h (Has Capabilities List, Fast Timing)
Revision 02h, Header Type 00h, Bus Latency Timer 00h
Self test 00h (Self test not supported)
Cache line size 32 Bytes (8 DWords)
PCI Class Multimedia, type Hi-definition Audio
Subsystem ID A0221458h Unknown
Subsystem Vendor 1458h Giga-Byte Technology
Address 0 is a Memory Address (anywhere in 64-bit space) : FA200000h
System IRQ 22, INT# A
New Capabilities List Present:
Power Management Capability, Version 1.1
Does not support low power State D1 or D2
Supports PME# signalling from mode(s) D0, D3hot, D3cold
PME# signalling is currently disabled
Current Power State : D0 (Device operational, no power saving)
3.3v AUX Current required : 55mA
Message Signalled Interrupt Capability
MSI is disabled
MSI function can generate 64-bit addresses
PCI Express Capability, Version 1
Device/Port Type :
Root Complex Integrated Endpoint Device
Device Control :
Unsupported Request Severity is Non-Fatal
Device Status :
AUX Power Detected
Link Capabilities :
Maximum Link Speed : Unknown (00h)!!
Maximum Link Width : xReserved
Link Port Number : 0
Link Control :
Asynchronous Clocking in Use
Link Status :
Current Link Speed : Unknown (00)!!
Current Link Width : x0

[TeutonJon78]

Hmm...well, I also noticed that my device is showing up as in D3Hot power mode (powered off) which could have something to do with it not being a bus master or I/O enabled.

Why would it be powering down while everything else is working correctly. I went to do some more debugging. I unplugged the HD and the modem again and was just playing with seeing if I could try to reason out the issue. I also put a piece of metal onto the two jumpers on the board to do a full reset of the CMOS parameters.

Here's what I found out:
1) resetting to the defaults brought back the pretty Gigabyte screen for the board. It had disappeared to a blank/black screen while I was flashing the board around. Otherwise, no change with the BIOS
2) if I disable the Azalia audio in the BIOS and then re-enable it, it will show up on the next boot, but then disappear on the subsequent reboot

So, if the controller is disappearing on the board without any HD or software running, I have to be left with the conclusion that it is either:
1) a design flaw in the board/ICH9R
2) BIOS software problem - but other people are using the same BIOS with the sound working
3) specific board issua which would mean RMA and seems the most likely scenario at this point.

I tried to find a place to turn off power control in the BIOS to see what would happen if everything was powered up, but didn't find any. I'm not sure if setting the ACPI mode to S1 would help or not, because that still leaves power saving available.

any more ideas out there anyone?

[Kougar]

Ya probably have already, but did you very closely inspect the board for signs of damage or defects? Including the underside, and the Realtek Azalia chip? And also those green prong headers? Considering how they stacked them ontop of each other those are rather fragile. The Realtek chip should be the chip directly on the other side of the black PCI 1x slot opposite from from the battery.

It really does sound like you got a board with a defect, I can attest my own DQ6 has not once done anything like what you have been describing, and it's been under some extreme torture testing.

[TeutonJon78]

well, Gigabyte finally provided a useful response to my questions and agreed that's it probably a faulty chip somewhere. RMA already started.

The Egg should be shipping my replacement today and I already boxed up the old one.

Thanks for the help, Kougar.

I'll update the thread once I get the new one.

[TeutonJon78]

It was a MB problem. Put together the new motherboad and audio worked right away.

Also, even though this is still the 1.0 revision and not the 1.x that may exist, there were some changes. This MB had F4 instead of F3 and it also had a "Made in Japan" battery instead of "Made in China". Also, there was a foam padding block that came in the package that help to support the heatsink.

Thanks for the help.

[Richard Dower]

Teujon...can you provide any more insights into the differences you noted?
Have the onboard chips changed?...Intersil, ITE, Realtek etc?

What's this foam padding?...any pics?

[Richard Dower]

Is the CMOS battery KTS branded as opposed to Mitsubishi?

[Broneus]

I have this failur, too.

Microsoft UAA HD Driver isn't working (Code 10) and disappears after a soft reset. I got a new Board from my vendor and now all works fine.

First I used a Soundblaster Audigy 2 Platinum on this board, with onboard sound disabled. But I got this krackle sound after some minutes. It was confused to change the Boxsettings from 6.1 to 5.1 and back to stop it, every 5 minutes.

I decided to change my soundsystem to onboard sound and removed the soundblaster card. But new problems started. I was happy to found this post from TeutonJon78. I made some tests described here and started conversation with my vendor.

My System:
Intel E6750 @ 2.66GHz
OCZ 2x1024MB @ 333MHz (DualMode)
GA-P35-DG6 rev 1.0 with Bios F4
MSI 8800GTS 320 HD OC
Seasonic S12II-500
Windows XP Professional SP2
[ICH9R AHCI and Giga Sata AHCI enable]

[TeutonJon78]

Is the CMOS battery KTS branded as opposed to Mitsubishi?

Yes, it is MTS branded instead of Mitsubishi. I think I had seen pictures of other GB boards with that battery.

[TeutonJon78]

Teujon...can you provide any more insights into the differences you noted?
Have the onboard chips changed?...Intersil, ITE, Realtek etc?

What's this foam padding?...any pics?

I didn't notice any other difference, but I wasn't really looking either.

I do have picture of the foam in the package, and I will post that some time soon.

[Mickey Padge]

Realtek released a new HD driver yesterday, revision R1.72, for those interested

I installed it on my DQ6 and all is well, great board. 400x9 no messing about, with my new E6850

[TeutonJon78]

Finally got around to attaching my camera. Here is the picture of the foam block that came in my 2nd MB.

[MaStA]

How is the new one working for you? I'm possibly going to order one tomorrow or the P5K...so stuck right now lol.

Jared

[TeutonJon78]

How is the new one working for you? I'm possibly going to order one tomorrow or the P5K...so stuck right now lol.

Jared

perfectly fine.

[MaStA]

perfectly fine.

Awesome! I ordred one last night.

Jared