Woah!

Dear Alex,

XClio PSU always come with fully capability circuit protection to avoid any electronic failure, we discovered that MB are the main problem with our previous experiences, we cant be sure what exactly went wrong with your system, so I will need you to send the defect PSU to our USA representative in LA, then our LA office will return with a brand new XClio PSU ASAP.
I got that reply, and then i guess their manager or something read the email the Xclio rep sent out, and accidentally e-mailed me.

Jerry,

You are too innocent for replying this guy.

Please be careful next time when answer for such type of end users.

1- Never admite anything wrong is our product's problem.
2- If enduser can not resulve the problem. Ask them to return to where they buy first.
3- If they can not return to where they buy, then send it back to me for RMA.
4- I need to issue them a RMA # before they send back to me.
5- End user pay for both shipping!!!!!!!!!!

I don't want any buster to get me anything. I don't know who they are, and never want to know who they are!
I assume anyone claim for such problem is trying something they can not imagin.

This guy might just want to get his FREE PC from you.

Note: Please skip wording like "always", Maybe, kind of "not sure" wording. Please use frim wording when reply.

Best Regards,

Michael Chang

Blue Whale System Corp.

That really really really ticked me off. Nowhere did i mention i wanted them to pay for any damages to my part, i didn't even lay the blame on the psu! for christ sakes.