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Thumbs up to Thermalright Cooling customer support
Not sure which forum this belongs in so here goes:
Bought a Thermalright Silver Arrow SB-E Extreme high end air cooler, one of the few air coolers capable of handling an overclocked Devil's Canyon i7-4790k.
Was missing an Intel backplate nylon washer.
Emailed Thermalright customer support, and within the space of a few days received 2 replacement washers in the mail.
Kudos to Thermalright for doing the right thing and great customer support
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