Do you need the original box to RMA a 5870?
Do you need the original box to RMA a 5870?
Really I asked because I read this on their site.Originally Posted by bot@xs
You must return the products to us in their original or equivalent packaging with all original components, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment.
Even to XFX I only returned the card. Though I got sent a brand new card with more accessories I did not want anyways. Basically they want you to package the card as well as possible and the original box is usually a good way to start. All you need to send in is the card, open a ticket, and they should tell you the same.
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there are instructions are what counts.
if you read it correctly thou:
"..original or equivalent packaging.." tells you right here that the original packaging is not required.
also, "..all original components.." components not accessories, that means the original attached cooler/ fan, pci bracket, etc, only what was/ is originally attached to the card coming out the box.
you should double check with them to make sure thou. RMA can differ from manufacturer to manufacturer.
Ok so got the RMA approval. They have card, I am confused on what they are doing.Here are messages.
11/4/2010 4:19:50 PM] Your recent returns ref: XCR50780 has recently completed the testing process with the following status: {K9U234769 = FAULTY}. A technician will be in contact shortly to discuss completion of this return. If you have any queries regarding this test result - please send a message to the support team. Thank You. XFX Support Team
11/4/2010 10:59:08 PM] We have despatched your recent returns ref: XCR50780 via www.fedex.com with tracking reference: 741560632063564. If you have any queries regarding this action - please send a message to the support team. Thank You. XFX Support Team
So are they sending a replacement? It sounds like they are sending back my Faulty card. Or is it just strange wording?
Sounds like they said your card is broke and are sending you another video card(instead of fixing yours). It may be refurbished, but it won't have the exact same serial number. It is likely they pulled a good card from a pool of spare cards to send you and are going to fix yours and send it to the next guy...
agreed, weird, sounds like they fixed your card and are returning it
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Yeah the wording is very weird.
Contacted them and verified they are sending a replacement.
Well they replaced the card. Of coarse they replaced a Reference card with a Non ref card, so now I have a $120.00 water block that will not fit.
And the card looks like it has been through a war. Nice work XFX.
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