When you make your claim, never make an accusation or write in a threatening way at all. Write as if it's not a huge deal if you don't get your way and they should help you. I have a Raidmax Aztec for my AMD rig and the handles broke. I just sent an email including my address and they never replied... until I got a package with three new handles in it!! PPCs has some pretty good customer service, too if you know how to handle them. I bought the wrong fittings and I was wondering if I could send my fittings back and buy some new ones. They said it wasn't really worth it and I agreed with them, realizing how high the shipping/fitting cost was for such a small amount of trouble. After agreeing with them, they saved my email and gave me an email so if I had any further problems, they'd know I was a good guy and would try to help me. Seller/Customer relations work both ways, people! Treat them nicely and they might do the same.