Origanal box

[bot@xs]

You must return the products to us in their original or equivalent packaging with all original components, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment.

there are instructions are what counts.
if you read it correctly thou:
"..original or equivalent packaging.." tells you right here that the original packaging is not required.
also, "..all original components.." components not accessories, that means the original attached cooler/ fan, pci bracket, etc, only what was/ is originally attached to the card coming out the box.

you should double check with them to make sure thou. RMA can differ from manufacturer to manufacturer.

[Hardass]

Ok so got the RMA approval. They have card, I am confused on what they are doing.Here are messages.

11/4/2010 4:19:50 PM] Your recent returns ref: XCR50780 has recently completed the testing process with the following status: {K9U234769 = FAULTY}. A technician will be in contact shortly to discuss completion of this return. If you have any queries regarding this test result - please send a message to the support team. Thank You. XFX Support Team

11/4/2010 10:59:08 PM] We have despatched your recent returns ref: XCR50780 via www.fedex.com with tracking reference: 741560632063564. If you have any queries regarding this action - please send a message to the support team. Thank You. XFX Support Team

So are they sending a replacement? It sounds like they are sending back my Faulty card. Or is it just strange wording?

[Movieman]

agreed, weird, sounds like they fixed your card and are returning it

[Hardass]

Yeah the wording is very weird.

[Hardass]

Contacted them and verified they are sending a replacement.