Performance PCs

[MrDiaz]

Does performance-pcs ship parts to Canada?

[eKirts]

Does performance-pcs ship parts to Canada?

yes sir

[MrDiaz]

yes sir

Great stuff! Thanks

[malkiewicz]

Update & Thanks for the advice...

Performance-PCS has great customer service and I managed to resolve my issue... I would like to place an order within the next few days, but I'm having a difficult time deciding on what to buy. Too many options, but that's never really a bad thing.

[Aphellyon]

I received a shipment from them last week and noticed they had left out one of my UN mounting brackets. So I sent them an email explaining the situation. They promptly emailed me back with an apology and overnighted me the missing part... and threw in some BP black sparkle barbs to boot. Heh, I'm not sure if that was supposed to be swag (since I had ordered quite a few matching rotaries with the original order), or if was just another mistake. Anyways, great customer service.

[Tigris STI]

Received my order from PPCs on March, 30. One of 80 mm Xigmatek fans had some white stains on its blades (looks like glue used to secure the LEDs in place)

E-mailed them about the problem the next day and the only things I received from them till now are 2 letters:
The first:

Hello
Sorry to hear this. Since it would cost too much to send back it would be best to ask Xigmatek on how to solve. I have copied them on this email.

Sam, (Xigmatek)
Can you help?

Best Regards,
Customer Service, Performance-PCs.com

In 5 days I emailed them again, stating that haven't received any response from Xigmatek and asking for a replacement or refund. The response was as follows:

Hello
the problem is you would have to RMA this back here and pay for return shipping (we dont cover RMA shipping on International orders) and so you can see it will cost more shipping then the fan is worth. So that is why we are seeing if Xigmatek can help.

Will email them again.

Best Regards,
Customer Service, Performance-PCs.com

Tomorrow will be 5 days since I received the second reply from PPCs and still I can't hear anything neither from them, nor from Xigmatek

[Sadasius]

Received my order from PPCs on March, 30. One of 80 mm Xigmatek fans had some white stains on its blades (looks like glue used to secure the LEDs in place)

Are you sure you were not just too exited to get your package?! j/k

[Tigris STI]

^^^ I LOL'd

[Waterlogged]

Received my order from PPCs on March, 30. One of 80 mm Xigmatek fans had some white stains on its blades (looks like glue used to secure the LEDs in place)

E-mailed them about the problem the next day and the only things I received from them till now are 2 letters:
The first:

Hello
Sorry to hear this. Since it would cost too much to send back it would be best to ask Xigmatek on how to solve. I have copied them on this email.

Sam, (Xigmatek)
Can you help?

Best Regards,
Customer Service, Performance-PCs.com

In 5 days I emailed them again, stating that haven't received any response from Xigmatek and asking for a replacement or refund. The response was as follows:

Hello
the problem is you would have to RMA this back here and pay for return shipping (we dont cover RMA shipping on International orders) and so you can see it will cost more shipping then the fan is worth. So that is why we are seeing if Xigmatek can help.

Will email them again.

Best Regards,
Customer Service, Performance-PCs.com

Tomorrow will be 5 days since I received the second reply from PPCs and still I can't hear anything neither from them, nor from Xigmatek

Sounds to me like P-PCs is looking out for you, and that the crappy CS is actually coming from Xigmatek. I mean really now, would you prefer to have P-PCs say "sure, pack up the fans, send them back (at your cost) and we'll take care of you"? I wouldn't if I were where you are. Hell, I'd bet your closer to Xigmatek than they are. I poked around on their site (Xig) and saw a review from a Ukraine site, maybe get in touch with that reviewer and see if you can get a Customer Service E-mail address and start poking them yourself, it's not right what they seem to be doing.

[Tigris STI]

Sounds to me like P-PCs is looking out for you

Yeah, I hope they truly do

I poked around on their site (Xig) and saw a review from a Ukraine site, maybe get in touch with that reviewer and see if you can get a Customer Service E-mail address and start poking them yourself

Would you link me to that review ? I can't find it Seems it really is the time to start poking Xigmatek support by myself.

P.S. I know one person from a russian forum, who experienced problems with Enzotech products he ordered from P-PCs. He emailed P-PCs, they passed it on to Enzo and they (Enzotech) just sent him replacement parts, without RMAing defective ones. In my case, it looks like either Xigmatek, or P-PCs are unwilling to help

[Erdrick1980]

I should of ordered from Performance pc. I just purchased some stuff from PETRA SHOP and noticed afterwards that it said, that they won't be shipping stuff after 4/8/10- 4/17/10 cause of spring break. and the reason i ordered from there was cause i saw the same exact thing on the sidewinder site. wth!? are they the same store? damn it... so pissed i got to wait so long now. and i guess i'm assed out trying to cancel the order at petra since nobody going to be there...

[Waterlogged]

Yeah, I hope they truly do



Would you link me to that review ? I can't find it Seems it really is the time to start poking Xigmatek support by myself.

P.S. I know one person from a russian forum, who experienced problems with Enzotech products he ordered from P-PCs. He emailed P-PCs, they passed it on to Enzo and they (Enzotech) just sent him replacement parts, without RMAing defective ones. In my case, it looks like either Xigmatek, or P-PCs are unwilling to help

For some reason Xigmatek thinks reviews are "news" because that's where they put all the reviews of their products.

http://itc.ua/node/44740

There's no name on the review that I could tell but someone at ITC.ua should have some kind of e-mail address to contact them. . .or, you could try contacting Xigmatek through their "contact us" page. It doesn't look like it's set up exactly for this kind of customer service but, it might be able to get some kind of dialog going between you and them. They have an office in Germany that they list a tel # for, might be your best option if you can speak German.

http://www.xigmatek.com/contact/contact.php

GL and HTH

I should of ordered from Performance pc. I just purchased some stuff from PETRA SHOP and noticed afterwards that it said, that they won't be shipping stuff after 4/8/10- 4/17/10 cause of spring break. and the reason i ordered from there was cause i saw the same exact thing on the sidewinder site. wth!? are they the same store? damn it... so pissed i got to wait so long now. and i guess i'm assed out trying to cancel the order at petra since nobody going to be there...

If what you say is true, looks like I won't be buying from Petra anymore either. What a shame.

[road-runner]

I ordered sum stuff from them this week, they sure are fast getting it out the door and to me...

[trn]

I alway order from P-PC's first; of course it helps that they are only a county or two away and all my orders show up next day. Customer service has always been good also.

[Kibbler]

After a good streak I had 2 consecutive shipping problems with PPCs. Not a happy camper.

First order, shipped the wrong QDC fitting. I emailed them back with photos and they offered to include the correct fitting in my next order; not worthwhile to ship back the incorrect one. Okay fair enough. I ordered some other things and left a note to include the correct fitting. Hopefully they packed it correctly and I get what I need, I have yet to receive this package.

Next order, ordered 2 LED strip things and 2 Scythe 92/100 slim fans (SY1012SL12M). Opened it up to today to find they packed 2 Scythe 120mm slim fans (SY1212SL12M). I've emailed PPCs and now I'm waiting for their reply.

To be fair I've always had good shopping experiences with PPCs, including their customer service (to date hundreds of orders, I don't want to know exactly how many...). They have always been responsive to emails and quick to resolve problems. But their shipping department needs to get their eyes checked and get new glasses or something. These mistakes are slowing me down. At least I'm building for myself, what about others who build to order for their customers? Unacceptable.

[Erdrick1980]

lol i just made the same exact order at performance pc as i did in petra shop. but with next day delivery. I guess i'm going to have alot of extra parts..

[dingdong555]

If what you say is true, looks like I won't be buying from Petra anymore either. What a shame.

When you add the products to your cart there is a big paragraph up the top to say they won't be shipping till the 19th, so it's not "their" fault.

PTS and SW are both away because from what I can gather it's Spring break over there, "small shop owners" (Unlike PPC) are usually only 1 of a few who work at the shop, they need a break after months of hard work! PPC have multiple employees so they can afford to go on a holiday without ANYONE noticing.

[overclocking101]

Yeah, I hope they truly do



Would you link me to that review ? I can't find it Seems it really is the time to start poking Xigmatek support by myself.

P.S. I know one person from a russian forum, who experienced problems with Enzotech products he ordered from P-PCs. He emailed P-PCs, they passed it on to Enzo and they (Enzotech) just sent him replacement parts, without RMAing defective ones. In my case, it looks like either Xigmatek, or P-PCs are unwilling to help

well it sounds like p-pcs is trying to jip you to be honest, yes it would cost to much to send it back, but why cant they send you a new fan?? fans are cheap and cheap to ship I see no reason for them to email xigmatch especially when a company of that size is involved. No one will convince me p-pcs doesnt have an extra xigmatch fan on hand. If they thought it could be resolved through xigmatech they would send you a fan and have xigmatch send them one, but sounds like you are getting the run around imo.

[the finisher]

well it sounds like p-pcs is trying to jip you to be honest, yes it would cost to much to send it back, but why cant they send you a new fan?? fans are cheap and cheap to ship I see no reason for them to email xigmatch especially when a company of that size is involved. No one will convince me p-pcs doesnt have an extra xigmatch fan on hand. If they thought it could be resolved through xigmatech they would send you a fan and have xigmatch send them one, but sounds like you are getting the run around imo.

Well, I've had the exact issue w/PPC's. They sent me broken stuff, I lost out. Because too inexpensive of stuff to send back. I've heard the same story's before as well.

My policy is I don't buy the inexpensive stuff from PPC's. They have great stock, usually in stock. And it's a decent shop, but they screwed me on a some small item's before. It's cost them alot more.

[prongATO]

I've had nothing but great experiences with Performance PCs. It's usually a tossup between them and sidewinder for me but PPC ships USPS which manages to get to my place in 2 days so my order turnaround is lightning fast for pretty cheap shipping.

[the finisher]

Don't get me wrong, I do buy from them, more spendy items. No major problems.

[Waterlogged]

I've had nothing but great experiences with Performance PCs. It's usually a tossup between them and sidewinder for me but PPC ships USPS which manages to get to my place in 2 days so my order turnaround is lightning fast for pretty cheap shipping.

How fast are your orders from Jab-tech?

[Movieman]

Along with the fact that I get along with Hank it's delivery times that make my decisions.
I can order from him on a wednesday night, get it shipped out USPS Priority and it's here saturday. I'm east coast and most suppliers are west coast and most of them use UPS Ground which is a full week to me from day it's shipped.
Hank is 2 days.

[voklskier4452]

Ive heard many a horror story about PPCs, most of them only start once CS is involved. The one time I have ordered from them they shipped out very slowly (like 2+ days packing time) but they did get everything correct in my order.

Sidewinder, Jab-tech, and frozenCPU are my preferred choice because of location. They are always 2 day shipping for me.

[gosmeyer]

Along with the fact that I get along with Hank it's delivery times that make my decisions.
I can order from him on a wednesday night, get it shipped out USPS Priority and it's here saturday. I'm east coast and most suppliers are west coast and most of them use UPS Ground which is a full week to me from day it's shipped.
Hank is 2 days.

I'm with MM, Always been treated more than fair with Hank and delivery time to Indiana fast! (if no custom work is involved)