So si the Typhoon 3 fixed?

[Barso]

I can understand your frustration washu.
I have also invested alot of time, patience and money in this product and ithas failed.
The very least primochill owes me is a return on my RMA email to them.
I know they are probably investing all of their time getting a revised T3 to market but at least answer your emails.
Being self employed myself I know how important customer service is, even in a recession where it is even more important.
Remember customers only come back when they have been looked after on their first visit.

[DarthBeavis]

I can understand your frustration washu.
I have also invested alot of time, patience and money in this product and ithas failed.
The very least primochill owes me is a return on my RMA email to them.
I know they are probably investing all of their time getting a revised T3 to market but at least answer your emails.
Being self employed myself I know how important customer service is, even in a recession where it is even more important.
Remember customers only come back when they have been looked after on their first visit.

I agree with your frustrations about communication and am trying to get them to respond to your emails.

[Barso]

Thanks for the help DB much appreciated.
I am willing to be patient with Geno and Brian as innovation should always be supported.
I understand that at times fault slip through the net.