I have had nothing but very bad experiences with Asus customer service reps. I just called today about why the 3001 bios which states the fix was "Fix Cpu Vcore voltage may not be changed with Wolfdale CPU" does not fix the fact that Vcore is off by .45 (ie 1.70v = 1.25v). The idiot was very rude and kept telling me I have a faulty processor. I kept telling him that I know of four other people with differring e8xxx model processors with the 1.02g version board and the fact that thier 3001 bios says it explicty fixes the vcore problem, but he still insisted that all of us have faulty processors and we should get a new processor. He really was an ignorant jerk about the whole thing, and I called him such and hung up.