Fried my DFI X58 UT T3eH8

[Roger_D25]

Does Smartguardian measure the temps on the component that burned up on Woffen's board (its been a while since I've run a DFI board), I assumed it only measured the temps on PWM's up near the CPU socket (under the heatsink)?

sOlid - Your absolutly correct regarding that component and that is something I didn't take into consideration when I made my suggestion. As a last resort however it might be worth looking into before tossing the board? Hopefully Bulldog (and DFI tech's) do indeed have these components on tap if they decide its something they can fix. In any case I'm interested now about how this ends up!

[Osterman]

Those were the temps under stress. I've seen worse tbh with this board.

But how handle to work your board with those tempereature, I mean if I were you in that moment, I would sttop the stress test and I would try to get something better to cool it before doing something else with it.

But well is just curiosity, because I also have one of those boards and I got scared when I saw what happen with yours.

[woffen]

That PWM thingy has always been hot for me. And I read that those volterras are good for 130C so was not really too worried. People always said the PWM are super hot on these boards as well so..

[Sam_oslo]

That PWM thingy has always been hot for me. And I read that those volterras are good for 130C so was not really too worried. People always said the PWM are super hot on these boards as well so..

DFI does not monitor the temp on volterras. SG (the monitoring software that comes with DFI) monitors PWM/system-temp and it displays "red" (warning color) when PWM-temp gets over 60'C.

I haven't seen 130'C anywhere, but even if I had, I wouldn't push (and rub) it while the PWM was glowing red.

[woffen]

I know the SG utility monitors the PWM temp. I think it was Andre Yang who posted the 130C limit in his thread about this motherboard.

[Sam_oslo]

I haven't seen it, but "don't try it at home" what Andre Yang does.

[woffen]

I know that, but if I remember correctly there was someone wondering how his pwm temps were so high, and Andre Yang told him not to worry as they are good for 130C. That is where I got the C from. Other people cross the internet has stated the same thing.

EDIT:

I don't think he has the problem with RMA as I do whatever he does with the board

[sjakie666]

my boards pwm reached 128 degrees. Got this board back from RMA with an loose cooling solution :S... i've fixed it now and under load my system temps are 54 degrees.
My board didn't die but now it makes more noise around the pwm area...

[Peen]

My old board's PWM's were about 25c cooler under load. They were both mounted the same. I think some boards just ran that much hotter. It should start throttling the clocks around 100c so I don't see how you can go over that really

[Osterman]

Assuming that System temperature is the same as PWM temperature, here it never went over 70 degrees under load. Thats why for me all this sound weird for me.

[Roger_D25]

You brought up a good point Peen, I assume that most of these components will either throttle back or have a thermal shut-down before any damage occurs, especialy on an expensive "enthusiest" motherboard like this one? I'm not sure though, I tried getting specs on the Voltarra PWM but you need to be a registered member on their official site to get any information like that?

[Bulldog14]

Bulldog14 - I just tried searching for DFI's official policy regarding warranty coverage on their motherboard products but didn't have much luck (and at the moment I don't own any DFI products so I don't the warranty pamphlet that id usually included). With that said is there any chance you could post a link to any documents that state their official warranty policy (for their motherboard products)? I tried searching both their DFI Worldwide site and their DFI Lanparty site but wasn't able to get any official information regarding warranty policy. Thanks for any help you can give regarding this and I'm glad to hear that your willing to help Woffen out as best you can despite the fact he modified some BIOS settings which might have resulted in the damage that occurred.

You won't find such a document as no such thing exists. Keep in mind that as a manufacturer our only contractual obligations are to our direct purchasing parties (the distributors). Any RMA service offered by a manufacturer to a 3rd party is just an extra service.

With that in mind policy on such 3rd party service is left in the hands of local branch offices to define. There are of course a number of general guidelines that all branch offices follow, but the specifics vary from branch office to branch office. DFI USA is different from DFI Europe for example. Each has it's own policies on these matters that reflect local conditions.

Nothing new under the sun here really. All IT hardware makers operate under similiar conditions. Some offer the illusion of uniformity, and to the outside observer it appears to be so, but the truth of the matter is that it is just illusion.

[sjakie666]

@ peen You mean that if the system temps are to high, the CPU also starts to throttle? Shame though, that i didn't make a screeny of my system temps in everest.....

[Roger_D25]

Thanks Bulldog14 for taking the time to explain the answer to my question, its greatly appreciated! After reading your reply it makes sense and as you mention, its not much different than any other IT company.

[BulldogPO]

Yep, company that sells those products is always numebre one in order to get RMA.
If not then it is time to turn for manufacturer or there in finland you can take contact to consumer service which some times helps and some times not.

[sjakie666]

i asked gigabyte about the warranty thing here on XS.
And i quote "The warranty depends if the board has been damaged by normal use, and a component is malfunction and burns out, in that case a board can be send to gigabyte by a reseller that uses our partner program"

"However if the card has been broken by miss use such as un careful handling the warranty will be void"

+1 for gigabyte. still waiting response of asus and msi.

they also said "Wellicht kan ik je veder helpen bij jou artikel en zal ik met je vragen naar onze reparatie centrum gaan om mijn antwoord dubbel te bevestigen."

trying to translate "Maybe i could help with you with your product. i'll go to the rma centre with your questions to double confirm my answer"

so woffen if dfi doesn't want to help you :P you still got gigabyte, lol

I think it is to easy to say: he, somethings burned?.... bad luck. Especially if you pay top dollar for a board.

[Praz]

i asked gigabyte about the warranty thing here on XS.
And i quote "The warranty depends if the board has been damaged by normal use, and a component is malfunction and burns out, in that case a board can be send to gigabyte by a reseller that uses our partner program"

"However if the card has been broken by miss use such as un careful handling the warranty will be void"

Normal use - definition?
Component is malfunction - definition?
Misuse - definition?
Uncareful handling - definition?

LOL. You're easily convinced. A reply couldn't be more generalized or ambiguous.

[woffen]

Looks like I will get a new board

Will know more on Monday..

[sjakie666]

@praz I've asked the things you pointed out in your post to Gigabyte. I'll get an answer after the weekend.....

[Factotum]

and where "DFI LANParty:The Best OC Platform!"

[Praz]

@praz I've asked the things you pointed out in your post to Gigabyte. I'll get an answer after the weekend.....

Not being down on Gigabyte or anything but I doubt their response will be much clearer then what you already posted. In the world of overclocking it's difficult to be much more specific.

[rintamarotta]

Normal use - definition?
Component is malfunction - definition?
Misuse - definition?
Uncareful handling - definition?

LOL. You're easily convinced. A reply couldn't be more generalized or ambiguous.

Normal use : Using product with in its specs and not going over it.
Component Malfunction : Component that brakes down before its expected life span ends, also manufacturing error will count as component malfunction.
Misuse : Modifying product physically, intentionally causing damage to product or going out of products pre-defined specs.

There you go, have fun and enjoy. Well its obivious what definitions for those are.

Anyway i hope woffen really gets hes new board and i hope its newer revision

[DavyBoy]

Woffen, that is good news to hear that you might get a new board, I personally think you deserve it!

I am so glad that I found this thread, as I have been thinking about a new X58 motherboard for a while now, and I was actually planning on trying to get hold of one of these or a Classified, but after reading this thread, I have decided to forget about DFI altogether!!

[kaskuli]

I'm also in the process of doing a DFI RMA right now, they sent me an excel sheet with all kinds of info to fill in, i sent it back thinking I'd get the RMA number anytime soon, ...

she sends another email and says i sent back an xlsx doc and not an xls one... then she said i'd have to send another one because the doc was 4 pages long and she only needed 1 page.

this was my first DFI board - definitely my last

[Roger_D25]

kaskuli - Please keep us posted on your progress with this RMA, I for one am interested. I posted this earlier in the thread but I've always been very impressed with the DFI motherboards I've used (in regards to build quality, BIOS options, etc...). However that opinion might be much different now if I ever needed customer service or warranty service. Then again I guess its possible guys that all these problems posted in this thread are simply isolated problems with only a small handful of DFI customer service personnel, I'm sure many people have had great experience with their DFI warranty service where their boards were replaced/fixed even though the owners changed various BIOS settings? Given the large number of negative experiences I've heard about (in this thread, other threads, and also in different forums) I'm not sure I'd take the chance by buying a DFI motherboard in the future, its just not worth the headache involved?