Quote Originally Posted by IanY View Post
I am highly apalled and disgusted by the entire RMA process, especially when I had nothing to do with a dead PSU showing up at my door.

UPS took 4 days to deliver the parcel to the west coast from the east coast. Now, Newegg requires "three to five business days to process" (ie, to determine the the PSU is indeed stone dead... duh... I really enjoy paying $21 in shipping fees to play games).

The bottom line is that I'll be waiting a total of 3 weeks because I was sold a defective PSU.

I requested cross shipping using credit card charges, but Newegg doesn't operate that way.

So, the consumer gets the short end of the stick.
They say 3-5 days to process but Newegg has usually been very quick with the (few) RMAs I've had with them. They've had the replacement shipped out within a day, maybe two, except for one where they didn't have an exact replacement in stock anymore so they asked if they could send me a slightly upgraded model (which I said yes to).