Seagate firmware update bricks 99.9% 500 GB 7200.11 Barracudas

**mikeyakame** · 01-19-2009, 11:38 PM

my 1TB seagate has been perfectly fine. Updating Firmware on a HD is always very dangerous, I would have hoped Seagate made a BIG NOTICE about how if it fails the drive will be dead.

**Diverge** · 01-19-2009, 11:42 PM

Originally Posted by firebane

People panic cause their drives fail.
Seagate wants to rectify this
Seagate rushes
Drives die
People scream

Hmm whose really to blame?

Seagate is at fault. They are supposed to have some sort of Quality Control.

If 99.9% of 500GB drives are bricking that means they didn't even test the firmware on that particular drive. They probably tested it on a different size drive, and made the same changes in the firmware of other drives, and assumed that that was the only thing they changed, there was no need to test it across all the various sized drives of that model.

That's the only way I can think of that would give them a 99.9% failure rate.

**Sly Fox** · 01-19-2009, 11:55 PM

Originally Posted by Diverge

Seagate is at fault. They are supposed to have some sort of Quality Control.

If 99.9% of 500GB drives are bricking that means they didn't even test the firmware on that particular drive. They probably tested it on a different size drive, and made the same changes in the firmware of other drives, and assumed that that was the only thing they changed, there was no need to test it across all the various sized drives of that model.

That's the only way I can think of that would give them a 99.9% failure rate.

This.

Summed it up nicely.

**downforce** · 01-20-2009, 12:01 AM

Wow, I was || close to ordering a 1.5TB, only because I had to get it shipped from Melb warehouse held me off.

Might wait for the new WD 2TB instead, they aren't far off.

It's a pretty sad state of affairs they've got themselves in ... hopefully they can make amends!

**gumballguy** · 01-20-2009, 12:04 AM

I think we should accept now that all manufacturers have either had or are having their horrors.

I won't trust seagate after the last 12 months, and I've used them for years. I've been a firm seagate reliability advocate until about 6 months ago, and this takes the cake.
I know the samsung F1's can die and went with them recently anyway due to price and not having personal experience with samsungs.
And I will be trying WD's to see how they fit.
And that will last me long enough until I have to repeat the process all over again with SSDs. *sigh*

This is definately seagates fault. Cannot be aimed at the consumers. It can be argued on various levels, not just for failing to test the firmware properly, but for making bad drives to start with. I would also say there is potential to lay blame if they do not offer a recall or warranty for all drives bricked by firmware updates. I'd go so far as to say they should offer warranty on bricked drives with free shipping.

PS: Hi downforce

**randomizer** · 01-20-2009, 12:12 AM

99.9%? From what I could tell, it's 100%.

My 320GB 7200.10 is slow and sounds like a circular saw. Back to Samsung for me.

**downforce** · 01-20-2009, 01:19 AM

Originally Posted by gumballguy

I think we should accept now that all manufacturers have either had or are having their horrors.

Hell yeah, I've had hdd's from every manufacturer die in various batches and it wont stop be buying Seagate in the future, but definitely not in the next 3-6mths at least until we know these issues are sorted!

I just sold a few Seagate 500's to go in a file server! Making sure they aren't dodgy ones now.

PS: heya

**randomizer** · 01-20-2009, 01:24 AM

Originally Posted by LOE

3 - what will happen with all the people who lost their drives, and MORE IMPORTANT - their data

Seagate is providing free data recovery.

**Oc-Ghost** · 01-20-2009, 01:25 AM

hmmm... got three 320gig 7200.11 running here ....

edit: checked firmwares, got 2 with sd11 and one sd22. e.g. I´m safe *knocks on wood*

**tiro_uspsss** · 01-20-2009, 01:29 AM

@ this rate I'm gonna be forced to get ripped off by WD RE3 HDDs

**xsbb** · 01-20-2009, 01:37 AM

-__-

wtf Seagate. You guys fumbled the ball during Overtime.

I trusted you guys. I had high hopes. I guess those days are over now.

**metachronos** · 01-20-2009, 01:46 AM

Originally Posted by LOE

I still prefer having a healthy hard drive to giving all my private data to seagate so they can restore it

No need to be embarrassed over your collection of "adult-oriented film", buddy.

Everybody's got one.

**tiro_uspsss** · 01-20-2009, 01:48 AM

Originally Posted by metachronos

No need to be embarrassed over your collection of "adult-oriented film", buddy.

Everybody's got one.

**RPGWiZaRD** · 01-20-2009, 01:55 AM

IMO the last decent series by Seagate was 7200.9, hopefully they can back to what they used to be.

**T_Flight** · 01-20-2009, 02:10 AM

Originally Posted by randomizer

99.9%? From what I could tell, it's 100%.

My 320GB 7200.10 is slow and sounds like a circular saw. Back to Samsung for me.

That's alot better than the crashing sound I heard one time...I hope I never hear it again. Sounded like a dang chainsaw!

I had a crash one time. It was old. I count my blessings though. I've only had one fail me in all these years. I know one thing I hope i never live to see a 10 or 15K drive crash...heck, that might explode!

**iTravis** · 01-20-2009, 02:21 AM

Now I feel sorry for my friend who purchased a 7200.10 500GB last year and he told me the HD just started to slow down lately. I've been using Seagate HD for all my rigs and never have such problems, luckily I didn't get one of the 7200.11 as I still use the 7200.10.

**halo112358** · 01-20-2009, 03:39 AM

Originally Posted by firebane

People panic cause their drives fail.
Seagate wants to rectify this
Seagate rushes
Drives die
People scream

Hmm whose really to blame?

You are, for posting drivel.

**biohead** · 01-20-2009, 04:27 AM

I've got two, soon to be four ES.2 250GB 32mb drives and one 7200.11 500GB drive. all are fine. what should I be looking for?

**Vinas** · 01-20-2009, 04:34 AM

Originally Posted by AgentGOD

Someone at the Seagate firmware testing center will most likely get fired soon. This is a big widespread problem.

Who said they have a firmware testing center.

**Vinas** · 01-20-2009, 04:39 AM

Originally Posted by Karak

Just to bring some optimism to the discussion - i have Barracuda 7200.8 250 GB(for 3 or more years) and 7200.10 500 GB (since series 10 release). No signs of failure

Same here, still chugging along doing backups every month! I know there were some failures recently with the cudas but I would still use this over a deathstar any day. We're talking droves of dead HDD arrays!!!

Just saying it could be worse... Surly everyone has a backup. At least for their important stuff. If not -- sorry to say you've learned your lesson.

**Stanley Pain** · 01-20-2009, 05:00 AM

Reading about all these bricked drives sucks.

"It's a good day to die" comes to mind

**leoy** · 01-20-2009, 06:29 AM

Affected drive here....
Backing up now.......

**knissel** · 01-20-2009, 06:38 AM

I use two 500g seagate 7200 and they have worked flawlessly in raid 0 with zero seek noise... I have never effed with firmware on my hard drives though so I can't vouch for this.

**dan7777** · 01-20-2009, 06:50 AM

Originally Posted by Karak

Just to bring some optimism to the discussion - i have Barracuda 7200.8 250 GB(for 3 or more years) and 7200.10 500 GB (since series 10 release). No signs of failure

glad i just ordered a samsung HDD never let me down

**XSAlliN** · 01-20-2009, 07:11 AM

I was aiming for one this drives about 2 months ago. Fortunately for me, it was out of stock, so I bought a WD.

Thread: Seagate firmware update bricks 99.9% 500 GB 7200.11 Barracudas

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