XFX warranty sucks.

[zoz]

do you have a heat gun? that sticker falling off clearly tells you what deactivates the adhesive on the sticker...

nope i didnt use a heat gun or a hair dryer....i just pull it off just like my other card, my other card sticker was nicely done when i took it off, thats why i sent it already for RMA..the thick plastic that holds the xfx drawing will not go as you pull it off because its to sticky, scrapping it with a sharp blade will do the same..maybe im wrong though... i will try it when they return my other card...and i was hesistant to use a heat gun because it might damage those resistors behind the backplate cover

well they can replace or return my card without the backplate sticker...i dont mind as long as it will work fine...

how about this..

ill send my 2nd card with a clean backplate without a sticker? and return it to me working properly without the sticker...

[RJARRRPCGP]

I've seen this for the last 15 years

That would be 1994. LOL

[Waxking1]

The Fanboys arrive. You can say what you want but its obvious why XFX put the sticker on covering the holes. Is there another card supplier that does this, if so I would like to know who they are so I can avoid them.

The XFX rep said it was OK to cut around the holes after the fact and probably because they felt they might lose some customers. Snipedog has been trying to discredit whatever I've said and I don't really know why or what his agenda is.

I just don't see the point of buying from XFX when there are several other card manufacturers that don't make it impossible to take the card apart and put it back together without some kind of obvious damage. If you are going to mod, then why would anyone buy from XFX. I wish I could have read a thread like this before I purchased from XFX and it would never have happened.

Nobody here is refuting what I am saying. The only argument they have is to look at the picture of my card, that I scraped it on the street etc. etc.
The only thing I did was peel the label off. I posted more pictures and it is obvious that the only damage to the card is the label. The reason XFX denies warranty is that their supplier will not let them send the card back for credit with any damage to the card. In other words, any broken cards are returned to their supplier for replacement or credit. This is what I was told by XFX.

[SNiiPE_DoGG]

Dude, you destroyed your card, my only agenda is that IMO you have no claim to an RMA with any company. With what you did to your card you need to file an insurance claim instead.

[punx223]

dude seriously give it up... you have been validated as a troll...

when it comes down to it... what you did to your card was abusive... i think everyone has seen it....

i work in tech support for a video card supplier, not xfx, but i will tell you... if i had recieved that, i would not warranty it either...

if you had cut the sticker or even peeled it off like previous posters i can guarantee it would be rma'd... but i have re-posted the picture below to remind people what you are WHINING about

people like you really bother me... because a company will not take care of your ABUSE you think you will get back at them by repeatedly posting the same thing over and over again...

when it comes down to it... when anyone reads this guys posts they will remember the picture below and realize its just someone upset because a company would not EAT his mistake....

no company should be responsible for you tearing up a product... it has been shown by many others that you can completely remove the sticker without any sort of the similar obscene amount of damage you caused the cooler...

you made a mistake... now you have learned.... i guarantee there is no manufacturer that would take it back


BTW before you start your BLIND fanboy remarks realize i have vid cards from the following manufacturers

-visiontek
-diamond
-evga
-xfx
-saphire

so before you decide to be infintile in future posts please take a look at what your posting, as i do not know if your looking at your posts before hitting the "submit reply" button but you sound very ignorant, and like a little kid that was told no and is now throwing a fit....

if you wanna stir drama im sure theres housewife chat rooms for your local area you can visit that will fulfill your needs more than bringing this garbage here

good day sir


BTW i have removed the coolers from every card i own many of them multiple times, and have never been denied rma's

i guess when you work with precision tools you get the results you want


when you use a bench grinder well you get this

[Nanometer]

Troll man troll man troll man!

[punx223]

Troll man troll man troll man!

AGREED !!!!

[Nanometer]

It kind of looks like his video card was driven over by an H1 Hummer.. several times..

[punx223]

Troll man troll man troll man!

It kind of looks like his video card was driven over by an H1 Hummer.. several times..

dude i worked for gm for many years.... i dont even think a hummer could do that.....

this kid has some special destructive abilities

[Nanometer]

dude i worked for gm for many years.... i dont even think a hummer could do that.....

this kid has some special destructive abilities

Perhaps we may have just discovered what happened to some of Russia's lost nuclear weapons. The matter is in the hands of the law now, we've done all we can... so sorry

[zsamz_]

reminds me of a dude that bought a leather jacket from my store tore it to shreads n asked for a new one after a year

[zoz]

do you think xfx will accept my card for warranty despite the condition of the sticker ?

[Waxking1]

zoz, send your card in and see what happens, you never know. XFX might try to save face by accepting your card if you are lucky. Many here in the past have seen the pictures of my card and are aware that all I did was to peel off my label. I'm not worried about the warranty denial for my card.

My point is that XFX puts this kind of label on to begin with covering the screw holes. Noone here can explain why they do this but it is quite obvious. Everyone just yells Troll. That's a great argument and comeback. I've posted other pictures here of my card after I got it back from XFX and it is easily seen by anyone that really looks that there was no damage to my card other than the label. After I got the card back I posted this picture showing no damage except for the label.

http://www.techpowerup.org/uploaded....deo%20Card.jpg

[moogle]

Now while I agree with XFX that card looks so e I wouldn't want that handed to me. After reading through the thread it seems it's just damage to the rear sticker. Now maybe I'm being silly here but surely the sticker can be replaced? It'd be understandable if it was a warranty void sticker.

[dengyong]

Now while I agree with XFX that card looks so e I wouldn't want that handed to me. After reading through the thread it seems it's just damage to the rear sticker. Now maybe I'm being silly here but surely the sticker can be replaced? It'd be understandable if it was a warranty void sticker.

That's right, it's just a sticker and that's xfx's whole business, it's what the do, they buy it from nvidia and put an xfx sticker on it.

As long as the sticker doesn't include the serial number, it should not affect the waranty.

[punx223]

dont you guys see the damage beyond the sticker... look at the pic i posted.... it seriously looks like he ravaged the case of the card also.... it is in very poor condition.... i can personally guarantee you that xfx would warranty your card zoz, as i have dealt with them....

you can do anything to the sticker and thats not the issue... its what WAXKING did to the case taht was the problem it was in a major state of disrepair

btw xfx put those stickers on there for the visual appeal. they cover up the screws because for teh vast majority that dont mod the card... it looks nice

[dengyong]

dont you guys see the damage beyond the sticker... look at the pic i posted.... it seriously looks like he ravaged the case of the card also.... it is in very poor condition.... i can personally guarantee you that xfx would warranty your card zoz, as i have dealt with them....

you can do anything to the sticker and thats not the issue... its what WAXKING did to the case taht was the problem it was in a major state of disrepair

btw xfx put those stickers on there for the visual appeal. they cover up the screws because for teh vast majority that dont mod the card... it looks nice

The only damage in your picture is to the paper substrate of the sticker when he pulled the plastic laminant off.

If there is any other damage, could you please point it out.

[SNiiPE_DoGG]

well I see 1 damaged trace on the PCI-E connector, and lets be straght here, the card is dead so he must have done something wrong

[dengyong]

well I see 1 damaged trace on the PCI-E connector, and lets be straght here, the card is dead so he must have done something wrong

If you mean the one on the far right it's not damaged, they come that way.

[SNiiPE_DoGG]

If you mean the one on the far right it's not damaged, they come that way.

no, its in the middle of the connector

[moogle]

dont you guys see the damage beyond the sticker... look at the pic i posted.... it seriously looks like he ravaged the case of the card also.... it is in very poor condition.... i can personally guarantee you that xfx would warranty your card zoz, as i have dealt with them....

you can do anything to the sticker and thats not the issue... its what WAXKING did to the case taht was the problem it was in a major state of disrepair

btw xfx put those stickers on there for the visual appeal. they cover up the screws because for teh vast majority that dont mod the card... it looks nice

I don't see that much damage, except for that pic where it says damaged pcb, but it just looks scratched to me. Like you said the stickers are there for "visual appeal". They also stop you from accessing the screws but shouldn't prevent an rma. Leaving the stickers on in that state makes it seem to look more damaged than if the thing was cleaned up.

I'm talking about the OP's card mainly.

zoz's cards do look a bit better off.

[dengyong]

no, its in the middle of the connector

Could you point it out, I honestly can't find it.

[SNiiPE_DoGG]

there, its small. my guess tho is that he shorted the card badly with the waterblock.....

[dengyong]

I see it now, I just can't see it well enough to form an opinion.

[zoz]

ill try to clean-up the backplate before sending it to RMA

WARRANTY INFORMATION (XFX)
XFX warrants that the Product shall conform to and perform in accordance with published technical specifications and the accompanying written materials, and shall be free of defects in materials and workmanship. XFX does not sell its Product directly to the consumer therefore the warranty for XFX Products remains the responsibility of your reseller where you purchased the Product.

This warranty offered by XFX to its Resellers is limited to the repair and/or replacement, at XFXs discretion, of defective or nonconforming Product, and XFX shall not be responsible for the failure of the Product to perform specified functions, or any other non- conformance caused by or attributable to: (a) any misapplication, modification or misuse of the Product; (b) failure of Customer to adhere to any of XFXs specifications or instructions; (c) neglect of, abuse of, or accident to, the Product; or (d) any associated or complementary equipment or software not furnished by XFX.

Should you experience any difficulty obtaining a fair and proper warranty service from any of our Resellers please do not hesitate to contact us via the Support Ticketing System where we will do our best to help you.

EVGA Warranty Info
Removal and or Defacing of Serial/Part number sticker(s) on ANY EVGA products WILL void ALL warranties.

There is no physical damage to the PCB, GPU/chipset, or components that are caused by: Damage due to improper installation, damage during modification of any kind, damage during any type of Aftermarket cooling installation, and water damage of any kind.

evga has a clear description on their warranty..