XFX warranty sucks.

[SoulsCollective]

I wasn't being humorous with that request by a long shot. You have clearly assumed that I am taking the piss (As I like to use words that EVERYONE can understand) out of the Modders.

um...wut. No, I was responding seriously to your post - it's a fair point to say that people should prove they can do better before criticising. But as I said, the chances of people keeping their stock coolers around is next to none.

I honestly have no idea how you found that amusing

[TMM]

We would never be able to use that cooler on a card for any other customer.

WHAT WHAT IN THE BUTT? So a card comes in with a HSF full of dust, worn out fan bearings etc, do you 'reuse' that cooler on another customer's card o_O? I would be seriously angry if i RMA'ed a card for a failed fan and got it back with pre-loved replacement parts. That's low as.

btw that HSF probably wouldn't cost XFX more then a few dollars. HSFs are seriously cheap to produce on a mass scale. For example the HSFs that come with intel processors cost less then $1USD to produce iirc!

All this certainly doesn't make you (XFX) look good, especially on this forum of all forums

[Praz]

The EVGA 8800GTS had a similar plastic label on the cooler. I removed it without any damage to the card, cooler or label. As much as I try I still cannot understand why anyone would think a product would be considered for warranty returned in the condition this card was in.

[cegras]

WHAT WHAT IN THE BUTT? So a card comes in with a HSF full of dust, worn out fan bearings etc, do you 'reuse' that cooler on another customer's card o_O? I would be seriously angry if i RMA'ed a card for a failed fan and got it back with pre-loved replacement parts. That's low as.

btw that HSF probably wouldn't cost XFX more then a few dollars. HSFs are seriously cheap to produce on a mass scale. For example the HSFs that come with intel processors cost less then $1USD to produce iirc!

All this certainly doesn't make you (XFX) look good, especially on this forum of all forums

That post was full of so much win. I laughed hard.

[zsamz_]

I am sorry but in this case we are not able to replace your card. We would never be able to use that cooler on a card for any other customer. I don't believe that the result is any different than any other manufacturer would have taken.

thats a stupid answer imho
even if the cooler was in better condition would xfx sell a used cooler
looks like even if xfx offered tripple warranty i not buyin no xfx

[TheGanG]

thats a stupid answer imho
even if the cooler was in better condition would xfx sell a used cooler
looks like even if xfx offered tripple warranty i not buyin no xfx

WHAT WHAT IN THE BUTT? So a card comes in with a HSF full of dust, worn out fan bearings etc, do you 'reuse' that cooler on another customer's card o_O? I would be seriously angry if i RMA'ed a card for a failed fan and got it back with pre-loved replacement parts. That's low as.

btw that HSF probably wouldn't cost XFX more then a few dollars. HSFs are seriously cheap to produce on a mass scale. For example the HSFs that come with intel processors cost less then $1USD to produce iirc!

All this certainly doesn't make you (XFX) look good, especially on this forum of all forums

I honestly agree with u. This confession is a wide angle pic of XFX. Absolute sick. (well, or just a stupid opinion of someone else, not XFX )

[Waxking1]

I guess XFX wanted to use my heatsink fan on someone elses card. That's funny. I should have carefully cut out the screw holes so the next guy that would have received my fan would have never known.

[teyber]

Why doesn't xfx allow the OP to buy another hsf for like 5-10 and get the card back? not ideal but better then a new card -_- if the issue with the warrenty is in the heatsink... kinda like not allowing a car to have a tune up on warrenty because the cupholder broke

[EMok1d08]

I learned my lesson buying XFX. I recently put an EK waterblock on an XFX 280 GTX and the card died. I really don't know if it was something I did or not. One thing I know is that I never got a drop of water on the card.

I RMA'd the card a little over a week ago and their support just informed me that the warranty was denied because of water damage. I could understand if they said their warranty didn't cover modification done when installing a water block, but they said there was water damage which is just an outright lie.

Anyway I will be buying EVGA for my motherboard and Graphics cards in the future. There never would have been a doubt in my mind that EVGA would have replaced the card. I really don't know what I was thinking by buying XFX.

Edit
I got an email from XFX showing the back side of the card where I had to peel the sticker off to get to the screws for disassembly. This is what they were calling water damage for some reason, this just makes the support guy ignorant, not a liar, so I take that part back. If it is their policy to not allow anyone to open a card to put an aftermarket cooling device on the card, then I broke that policy. If they do allow this, then the warranty should be honored.

Did you post this same story on the TPU forums?

[Simps]

Are you ing kidding me with this ?



Look, it is impossible to tell by the picture. It looks like it is only a ed up sticker, but it would require further investigation.

I am not going to go with any side here, since only the involved people, who actually had access to the card, can tell if it was damaged by the user or not, and if that damage source is covered by the warranty or not.

Anyway, even if only the sticker was damaged, man, WTF were you doing with the card? Were you skateboarding on it? There is no way a "normal" person would up the sticker like that just to get access to the screws.

There are parts on that sticker far away from any screw, and they still look so bad.

Do you have only one finger per hand? I believe that it would be ok, for a guy with one finger per hand to do that with the sticker. But if you have all your five fingers on your hand, then there is something very strange there.

Something is not right, and we will probably never know what it is. Only the guy who handle the card will know for sure, and he already said he did nothing wrong.

Maybe only god knows for sure now =D.

[TheGanG]

Are you ing kidding me with this ?

Look, it is impossible to tell by the picture. It looks like it is only a ed up sticker, but it would require further investigation.

I am not going to go with any side here, since only the involved people, who actually had access to the card, can tell if it was damaged by the user or not, and if that damage source is covered by the warranty or not.

Anyway, even if only the sticker was damaged, man, WTF were you doing with the card? Were you skateboarding on it? There is no way a "normal" person would up the sticker like that just to get access to the screws.

There are parts on that sticker far away from any screw, and they still look so bad.

Do you have only one finger per hand? I believe that it would be ok, for a guy with one finger per hand to do that with the sticker. But if you have all your five fingers on your hand, then there is something very strange there.

Something is not right, and we will probably never know what it is. Only the guy who handle the card will know for sure, and he already said he did nothing wrong.

Maybe only god knows for sure now =D.

Sticker (f.cked up, messsed, peeled or planed) is not the basic issue...

[philbrown23]

I say XFX should replace the card. the xfx guy said "because we cant use that cooler on any one elses card" so ing what! that has nothing to do with it. If you took a loss from all the nvidia bullcrap in the last 6-8 months then just take your lifetime warranty off the site. a lifetime waranty is a lifetime warranty Vistiontek rma'd my card and it looked WAY worse than that! and they have a REAL lifetime warranty, boy im glad I bought from them and not the xfx 9800GX2 I was going to get, if you ask me this is bullcrap!

[Gunslinger]

I would like to see pictures from XFX showing the water damage and physical damage (other than the destroyed sticker). It seems logical that to deny the warranty they would have to have this proof and supply it to the person who purchased the card.

[SNiiPE_DoGG]

I think that you guys are read WAY too much into the comment about the coolers condition, I believe what XFX meant by that was that the card is clearly not in original condition which it was sold in, I am sure that XFX's warranty has a clause demanding that the product be returned intact in original condition to qualify for the warranty

[philbrown23]

no card that has been used will be returned in it factory condition or why would it be being rma'd!

[Waxking1]

Well, its good to know that other Manufactures will allow you to remove the label and not void the warranty. There is a thread on the EVGA forum talking about removing the label to help with cooling and to be able to put your own design on the card. The official EVGA position is that you can remove the Fan Art label but not the serial number label. With EVGA you don't even need to remove the label to disassemble the card anyway.

[gazmtk]

I think that you guys are read WAY too much into the comment about the coolers condition, I believe what XFX meant by that was that the card is clearly not in original condition which it was sold in, I am sure that XFX's warranty has a clause demanding that the product be returned intact in original condition to qualify for the warranty

I am hearing what your saying, but seriously, what is the cost of a new stick to replace it, how many stock coolers will they still have, how many have been returned with DOA cards?
for one part that is insignificant to stop a warranty claim is bogus... how bout joining us on the "we hate XFX"
LOL nah your alright Snipe, just think XFX is doing a crappy job on this

[SNiiPE_DoGG]

I (read: me, my money on the line) wouldn't accept that 400 dollar brick looking like that just to send another $400 to the guy who broke it. IDK about you guys but all my video cards that i haven't volt modded are in perfect brand new condition sitting in a protective metal box that we call a computer case.

You have draw the line somewhere with warranties and TBH the damage to the outside of the card is 100% indicative of how the user treated the card no matter what the user "says" he did with the card. (the thing did die!)

So, in conclusion, am I gonna send another $400 to the guy who just ripped and tore the first 400 up and sent me back the pieces? hell no. I wouldn't expect anyone in their right mind to do that.

[aspire.comptech]

I (read: me, my money on the line) wouldn't accept that 400 dollar brick looking like that just to send another $400 to the guy who broke it. IDK about you guys but all my video cards that i haven't volt modded are in perfect brand new condition sitting in a protective metal box that we call a computer case.

You have draw the line somewhere with warranties and TBH the damage to the outside of the card is 100% indicative of how the user treated the card no matter what the user "says" he did with the card. (the thing did die!)

So, in conclusion, am I gonna send another $400 to the guy who just ripped and tore the first 400 up and sent me back the pieces? hell no. I wouldn't expect anyone in their right mind to do that.

QFT

[dengyong]

Evga isn't so hot either, here's a pic of the second $811 DOA brick they sent me exactly as evga packaged it.
They just zip tied it to a box with no other support and one zip tie broke on it's 5 day journey across the states.
Another member here got 3 dead ones in a row, each a replacement for the one before.
It only took me 6 1/2 weeks and about 20 phone calls to get a full refund.

[AzN_plyR]

At least it's double boxed lol.....

I wouldn't expect an RMA either from the pictures of the card... but I wouldn't do an American Pie on it either.

[TheGanG]

Evga isn't so hot either, here's a pic of the second $811 DOA brick they sent me exactly as evga packaged it.
They just zip tied it to a box with no other support and one zip tie broke on it's 5 day journey across the states.
It only took me 6 1/2 weeks and about 20 phone calls to get a full refund.

You lucky guy (at last)

Took about 9+ weeks my EVGA M Board RMA, also told me "u play with water, eh?"
But i am happy much more then XFX victims

[Waxking1]

Here's another picture of the card. I tried getting part of the label off with some Goof Off but there is still a residue. You can easily see that the card is not damaged under the label but it is still a bit tacky. Someone mentioned that they thought they saw some damage next to the SLI connector, so I removed some of the label in that area also. Judge for yourself. Too much work to remove the whole label on a dead card. Someone on the EVGA forum said it took them an hour and a half. With the Goog Off the label remains just slowly melts away with some hard rubbing.

I'll be glad to answer any questions but I'm not going to get into any arguments as I've already been cited for trolling on this thread. It's a large picture but I think you can see better how the label is. I noticed on the card contacts that a little piece of label gunk got between two contacts. I thought maybe something was shorting here but it was just a piece of stickyness and it came out with a toothpick.

http://www.techpowerup.org/uploaded....deo%20Card.jpg

[Knight]

Try using acetone to remove the sticker. Take a picture of the front of the card as well. What type of shape is the rest of the card in?

[jasonelmore]

Rubbing Alchol will work just as well.. my experience with XFX has been great. They sent me a free copy of COD4 and then i broke one of my screws on the back of my 8800 and they sent me a whole new set with no questions asked