XSPC res top qc issues

[mrlader]

Stuff is made in China because it only costs like $3 USD for labour. It doesn't mean the quality is goes down the drain [although it often happens].

True. My point is only that they are most likley a 3rd party so XSPC likely doesn't see the prduct before it's boxed. Thus no QC check from anyone outside the factory. It's possible that they may not even handle the product at all. They may ship from factory direct to reseller. Mind you I'm not sure that either is true but it's a strong possiblity.

[systemviper]

I know someone that has a business that produces products in china.
They do high end products and have been having a tough time with the people
running the factory. They keep telling them, we are more interested in the quality then the quantity,.
They are yessed to death but nothing changes. They say rather then producing xxxxx per hour
slow it down to xxxx and put that extra time to QC, but the just aren't geared up for that.
They are numbers driven, even with years of telling them to slow down and do a better
quality job doesn't work.

[p2501]

So for those of us that are buying atm I guess that means going for the next best top, which would be the EK X-Top for low and average restriction loops... pfff. I hope they at least get the block right cause I want that Acrylic Edge one..

[Solidsnake666]

So for those of us that are buying atm I guess that means going for the next best top, which would be the EK X-Top for low and average restriction loops... pfff. I hope they at least get the block right cause I want that Acrylic Edge one..

Just got mine today from FrozenCPU and tested it. No problems at all and i must say it looks beautiful. Can't say anything against the quality!

Here's a pic to show off

[systemviper]

sWEET!

But I am still not jumping ship and sticking with
XSPC Resi tops for my upcomming build, 3 of them....


I haven't see any new product come out that dioesn't have a few bad apples,
so you have to figure, there is like 5 complaints here and they prob
sold what, 5000 of them so far....

I could be wrong, but you only hear of hte bad crap, not the good stuff...
and I got 2 good ones right from th4e start.....

[Serpentarius]

Stuff is made in China because it only costs like $3 USD for labour. It doesn't mean the quality is goes down the drain [although it often happens].

I'm hoping when this 'item' is finally shipped to me that it isn't screwed but I don't think I would have checked if it weren't for this thread.

actually is bout USD$ 0.3 labour .. if they're to make it at $3 there's no such probs ..

trading companies normally makes 100% profit .. the cost will have to be absorb by consumers ...

[l33t p1mp]

Just got mine today from FrozenCPU and tested it. No problems at all and i must say it looks beautiful. Can't say anything against the quality!

Here's a pic to show off

Nice pens lol, I also have a few.

[Solidsnake666]

Have 3 XSPC res tops, not a single complaint. Installed D-TEK barbs by hand easily, threading is perfect. IMHO, an extremely well designed / built product.

Like anything that's manufactured by humans, nothing will be perfect, but always susceptible to errors.

Have to agree with SystemViper, you usually only hear the complaints, never the praise. That's sad.

Alot of people bag out the 780i MB, complain about everything under the sun. Again, I have yet to experience any of the problems people are up in arms about.

"The problem is the loose nut behind the wheel"

So true! It's quite sad it is. Our society is so pessimistic and negative. It takes quite a lot to get people to say good on anything. Yet one person voices a negative and everyone quickly follows.

[Big_Daddy]

More like "loose nut between the keyboard and the chair"

[iandh]

More like "loose nut between the keyboard and the chair"

Sorry, but I take some offense at that. I've been a machinist for over ten years now, and I can say that I wouldn't even consider the quality of the top I received "crappy". It is beyond crappy, it is completely unnacceptable, as in waste-bin fodder. Understandably in mass production there is a certain amount of dud parts, but this had nothing to do with that.

This was machining done with horribly worn tools that should have been sharpened or trashed long ago. That means we aren't talking just 1-2 out of 5000 here. It could be the last several hundred tops in the run that were done. They probably were trying to stretch the tools out for the last mile.

I'm not saying that the success to failure ratio isn't huge, but this isn't exactly an uncommon problem. This is probably the fifth time I've seen this mentioned across several forums, and the bad batch seems to have come from jab-tech. Almost every person I've heard comment described the same problems that I diagnosed with my top upon arrival. There is obviously a signifigantly large batch of dud parts floating around... I bought my top just recently, and so did several of the other complaintants that I've seen.

The real problem here is that obviously a rather large batch of dud parts got sent out, so either the distributor needs to check these before going out, or the retailer needs to. That is just the way that it needs to be done. I would NEVER let something like that go out the door, it would immediately be sent back for exchange with the manufacturer.

You guys mention us being pessimistic and negative, yet my overall prescence on this forum is extremely happy and positive. I get a poorly made product, explain why I believe it is so, and you imply I am somehow negative? Sorry if I took it personally but I am not sure exactly how broad the generalizations you're making here are.

[DRT-Maverick]

COULD it be that counterfeit parts are floating around? I just don't see XSPC making that HUGE of a mistake, especially since they're trying to push into & become on of the top brands of WC'ing. It's definitely a possibility that they had a bad batch, perhaps the machine was incorrectly calibrated before a days worth of work, but there's still the chance of counterfeit parts.

[iandh]

COULD it be that counterfeit parts are floating around? I just don't see XSPC making that HUGE of a mistake, especially since they're trying to push into & become on of the top brands of WC'ing. It's definitely a possibility that they had a bad batch, perhaps the machine was incorrectly calibrated before a days worth of work, but there's still the chance of counterfeit parts.

That has crossed my mind.

I still think that XSPC is an excellent and innovative company that offers great value, but this just needs to not happen again somehow.

[p2501]

Just got mine today from FrozenCPU and tested it. No problems at all and i must say it looks beautiful. Can't say anything against the quality!

Here's a pic to show off

pic

Very nice, a positive account on a very recently bought top. Makes you think that they just made an error with the other ones and already corrected it.. that top looks still the best me thinks.

[mrlader]

I'm not here to be negative. I am sharing my experience with others here. If I felt like a bad product was made and they handled it well my complaint would be null. My issue is not really the mistake but the way it was handled. XSPC didn't get one thing right through this. It took John at jabtech who absorbed the cost of shipping the defective ones to get this right. That's my issue. ?I feel that poor customer service should be discussed so they can't get away with it. If we don't talk about it what will stop them? As a side note, all 3 of my tops are working now and are very nice and I like the product. I still won't buy xspc again based on the poor service, not the product issue.

[qdemn7]

I'm not hear to be negitive. I am sharing my experience with others here. If I felt like a bad product was made and they handled it well my complaint would be null. My issue is not really the mistake but the way it was handled. XSPC didn't get one thing right through this. It took John at jabtech who absorbed the cost of shipping the defective ones to get this right. That's my issue. ?I feel that poor customer service should be discussed so they can't get away with it. If we don't talk about it what will stop them? As a side note, all 3 of my tops are working now and are very nice and I like the product. I still won't buy xspc again based on the poor service, not the product issue.

Sorry to hear about your problems. IMO what happened is this is a brand new product and XSPC let their QC get slipshod in an attempt to get these to market. I got mine from Jab Tech too. Johns is simply one of the best.

[septim]

its like they want to get known at once that they would even shipped out class b finish products that seems passable to them but to us enthusiast/extreme perfectionist is only remotely passable...

this is not really being pessimistic, its just telling of facts that some of us have some poor QC products on hand...

[Xed]

Purchased mine from Jab-Tech a few weeks ago, build quality is great and no leaks. Only problem is I'm waiting for a new case to put everything in =)

Maybe a batch that was meant to be scrapped was shipped out on accident?

[Solidsnake666]

You guys mention us being pessimistic and negative, yet my overall prescence on this forum is extremely happy and positive. I get a poorly made product, explain why I believe it is so, and you imply I am somehow negative? Sorry if I took it personally but I am not sure exactly how broad the generalizations you're making here are.

I'm not here to be negative. I am sharing my experience with others here.

this is not really being pessimistic, its just telling of facts that some of us have some poor QC products on hand...

Honestly that wasn't even meant to offend or be directed at anyone in this thread or on this forum for that matter. I meant it in the broadest way possible. As in the human society as a whole. I mean take a look at the news for example. When you watch, majority of the content is about the bad happening in the world. It's like our society has a twisted fascination with the negative. I may be wrong but from what I've seen that's the conclusion I've come to.

Sorry for getting off topic

[SiGfever]

Sorry, but I take some offense at that. I've been a machinist for over ten years now, and I can say that I wouldn't even consider the quality of the top I received "crappy". It is beyond crappy, it is completely unnacceptable, as in waste-bin fodder. Understandably in mass production there is a certain amount of dud parts, but this had nothing to do with that.

This was machining done with horribly worn tools that should have been sharpened or trashed long ago. That means we aren't talking just 1-2 out of 5000 here. It could be the last several hundred tops in the run that were done. They probably were trying to stretch the tools out for the last mile.

I'm not saying that the success to failure ratio isn't huge, but this isn't exactly an uncommon problem. This is probably the fifth time I've seen this mentioned across several forums, and the bad batch seems to have come from jab-tech. Almost every person I've heard comment described the same problems that I diagnosed with my top upon arrival. There is obviously a signifigantly large batch of dud parts floating around... I bought my top just recently, and so did several of the other complaintants that I've seen.

The real problem here is that obviously a rather large batch of dud parts got sent out, so either the distributor needs to check these before going out, or the retailer needs to. That is just the way that it needs to be done. I would NEVER let something like that go out the door, it would immediately be sent back for exchange with the manufacturer.

You guys mention us being pessimistic and negative, yet my overall prescence on this forum is extremely happy and positive. I get a poorly made product, explain why I believe it is so, and you imply I am somehow negative? Sorry if I took it personally but I am not sure exactly how broad the generalizations you're making here are.

The very high quality of your work speaks for itself. I applaud you for standing up and saying NO to crappy workmanship.

[MomijiTMO]

I'll get mine tonight and . . .. . it will be a good res top . .. or so I hope/pray/sacrifice a lamb to my pagan god.

[SiGfever]

I'll get mine tonight and . . .. . it will be a good res top . .. or so I hope/pray/sacrifice a lamb to my pagan god.

[iandh]

Honestly that wasn't even meant to offend or be directed at anyone in this thread or on this forum for that matter. I meant it in the broadest way possible. As in the human society as a whole. I mean take a look at the news for example. When you watch, majority of the content is about the bad happening in the world. It's like our society has a twisted fascination with the negative. I may be wrong but from what I've seen that's the conclusion I've come to.

Sorry for getting off topic

I figured it was meant to be a broad generalization but the internet isn't always best at conveying meaning.

Your statement standing by itself is unfortunately quite true.

Either way I don't look down at XSPC for this, it was just a hiccup. No biggie.

[Solidsnake666]

I figured it was meant to be a broad generalization but the internet isn't always best at conveying meaning.

Your statement standing by itself is unfortunately quite true.

Either way I don't look down at XSPC for this, it was just a hiccup. No biggie.

I can understand you putting down the quality of the xspc tops. Even the one I received which to me is fine. The mass produced pump top by xspc pales in comparison to the craftsmanship of the pieces you produce. If I saw your thread for your pump top before I bought this one I probably would be begging you for one lol.

[gojirasan]

I also bought a XSPC res top from jab-tech. It had crooked barb threads. So crooked that the barb o-ring only seemed to be compressed on one side. I'm thinking about posting a photo of it actually. It was such a glaring defect that I RMA'd it hoping for better luck with the next one. But John emailed me to say that he couldn't get me one with threads that were tapped straight. He said they just didn't exist at the moment. I think he also said that XSPC is aware of the problem. This doesn't sound like a one off problem or a "hiccup" to me. Well this is jabtech we are talking about so he offered to refund my money and let me have the pump top too. And in fact it doesn't leak. At least not so far. It just looks like it should. I'm keeping my fingers crossed. But there's certainly not any safety factor, any room for error, at all in that o-ring seal. I would be a lot more concerned if the pump were inside my case but it is mounted externally. In the end I am quite happy with the result since I ended up with a free pump top. But I did want to add this as a data point to the discussion. It does look like XSPC has some pretty serious QC issues. I would definitely hesitate to buy future products from them or at least be careful to buy from sellers with good customer service in case of any QC problems.

[MomijiTMO]

And with that I'm officially scared. Well it pays to go to a better shop with good service.