Bad RMA from GeIL

[Mauro Galperin]

Hi Guys

I don't know if it's the right place, but I'm having a really bad experience with GeIL Support and RMA.

Sorry my poor english, I'm from Brazil, and don't write for a long time.

Last march I bought a memory kit from newegg, GeIL 2GB (2 x 1GB) 240-Pin DDR2 SDRAM DDR2 800 (PC2 6400) Dual Channel Kit Desktop Memory Model GX22GB6400PDC, didn't work 3-3-3-8 @ DDR2 800 even with 2.4V. Support ask to send to RMA, but I need to buy other memory to use until RMA return a new memory. So I sent the defective memory on August.

I didn't receive any confirmation for 3 weeks, so I sent an e-mail and Andy reply "only" a week later. "I understand your frustration perfectly but I'm very sorry because the Email Host was giving us issues that were just resolved over the weekend, and now my Support Email Box is flooded with over 1000 mails. But anyhow, I have received your RMA and it is being tested on various mobo's. Currently, I'm waiting for some good Micron chips from Taiwan, hopefully these will arrive soon and I shall replace yours with one of those."

I wait 2 more weeks and ask for news: "I have finished testing your memory and both are throwing off errors.
However, we have not received the good quality Micron chips to make CAS3 so I have no choice but to ask you to bear with me for just a while longer.
How much longer I really can't say right now but you can rest assure that we WILL give you a brand new replacement kit that is in perfect working order @ CAS3. Anyhow, I apologize for the delay as I totally understand your position as a consumer. I will keep you updated". But he never update a thing.

A month later, I sent another e-mail, and: "Mauro, seems like a bad batch of D9GMH. Can't reach 3-3-3-8 or 1066 @ 4-4-4-12 stable. I still got 210 modules to test, will keep you updated".

Two more weeks: "No luck there. I'm currently testing some D9GKX which I just got this morning. If these can pass 128 loops (yes, I have to test them for that long) then I will ship 'em out to you. Sorry about the long wait, I know it is a frustrating and painful process as I've been in the same position before. But I'm doing all I can to make sure you receive back a pair of good performing kit that is what you paid for and stays stable. I should give you an update within 72 hours?"

One more week: "So sorry it really took a while...=(

There is a serious shortage on good Micron D9's. Interesting is, Micron doesn't seem to manufacture their high end D9 DDR2 chips in the US anymore, one obvious reason is to cut costs. Now these are made in Singapore/Malaysia/India/Thailand.... @__@

Anyways, I got some SpecTek5's and they actually matched the D9GMH so I successfully ran them at DDR2-800 CAS 3-3-3-8 -6-42 2T @ 2.35v and passed 87 loops of Memtest86 v3.5 without a single error. These already ran a good 42 hours straight and I just want to be 100% sure, I'd like to run a different version of Memtest which gives simulations in 64-bit environments as well dual-core processes. Tomorrow, Mauro, I'll ship out your memory if the memory stands strong still"

And the last reply: "Please relax Mauro, nobody is messing with you or even trying to cheat you, seriously.
I really do understand where you're coming from but I was hoping that you could understand that this RAM uses a very high quality Micron chip namely the D9GKX which is on a shortage. This model has long been sold out in Asia/Europe/US and we have been trying to locate either the same IC's or something that can achieve the same potential. However, all attempts have failed. Even the ones I told you about that I was personally testing for you, those failed 3-3-3-8 as well. I am not going to send you back something that I know WILL NOT run stable at 3-3-3-8 and so I have no choice but to keep trying until we find the adequate IC's....
Really hope you could understand.....but nevertheless, I am sorry that you have to wait this long...it is frustrating...and I will, ship it back a faster way rather than regular mail, as soon as we have the IC's".

And they never reply any e-mail after that.

So, like I promissed Andy, here is my complain, I bought this product on March, and 9 months later I don't have any conclusive answer form the RMA service.

[STEvil]

Micron might have finally got the picture that D9 just die too easily and are either retooling or just going to quit making them.

[Mauro Galperin]

Yes, I believe that, it seems D9 it's too expencive to make, but it's not the ponit of these tread, I want to expose that GeIL don't care about costumers, otherwise they allready did exchange for other kind of memory.

[saaya]

hmmm sorry to hear about your bad experience...
i dont get why they didnt replace your mem with some other mem, i mean anything is better than no replacement.

i hope he was exaggerating when he said he got 1000 rma/support emails in 1 month, otherwise, ouch! :S

[Mauro Galperin]

i hope he was exaggerating when he said he got 1000 rma/support emails in 1 month, otherwise, ouch! :S

Yes, it seems GeIL is broken???

[naokaji]

i hope he was exaggerating when he said he got 1000 rma/support emails in 1 month, otherwise, ouch! :S

if he counts each email and doesnt count the "cases" then with geil's support it doesnt take much to reach 1000 mails per month

[Mauro Galperin]

if he counts each email and doesnt count the "cases" then with geil's support it doesnt take much to reach 1000 mails per month

Great, I think I burned up U$249.00 and a few neurons.

[naokaji]

i know how you feel.... i had to deal with geil support back then in the ddr1 days...

if you want great support buy corsair... they are absolutely trouble free (prolly explains why they cost more to start with)

[saaya]

ocz and mushkin offer great support as well, ive heard that many times in the past. and i think our support at cellshock is pretty good too, we usually reply within hours to new emails

[EnJoY]

ocz and mushkin offer great support as well, ive heard that many times in the past. and i think our support at cellshock is pretty good too, we usually reply within hours to new emails

Yea Saaya...that reminds me of a pm I sent you a bit ago. *cough*


* has nothing to do with support so everyone except saaya ignore that,

[saaya]

you mean you asking for 2 kits for a review?
why are you posting about this here?

[Jaco]

ocz and mushkin offer great support as well, ive heard that many times in the past. and i think our support at cellshock is pretty good too, we usually reply within hours to new emails

Did you receive my email ?

[EnJoY]

you mean you asking for 2 kits for a review?
why are you posting about this here?

Because people will make less mistakes when purchasing ram if they know from someone they trust what the good stuff is.

And also, to remind you in the least annoying way possible.

[Xcel]

i think our support at cellshock is pretty good too, we usually reply within hours to new emails

I'm can confirm this. I started getting some errors in memtest with my Cellshock 1000MHz cas4 and I've been sending some emails back and forth and I usually get an answer withing a couple of hours
I just lost one stick, mobo doesn't even post at 533mhz, 2.25v cas6 and I'm in the process of having them replaced. I hope everything goes well.

[saaya]

Did you receive my email ?

most likely yes, but in the last 2-3 days i didnt have time to reply to all emails. we are trying to get as much as possible in the warehouse before the holidays as our logistics department will work through the holidays (poor bastards!) and we dont want to run out of memory or the sales guys will be mad at us

I will reply to all emails tomorrow (last working day before the holidays)

Because people will make less mistakes when purchasing ram if they know from someone they trust what the good stuff is.

And also, to remind you in the least annoying way possible.

mission failed! :P quite annoying :P
as i said, without a big shop or distri working with us in the usa its hard to justify sending more kits over there
How about this, hook us up with a shop and in return you get your 2 review kits hehehe

I'm can confirm this. I started getting some errors in memtest with my Cellshock 1000MHz cas4 and I've been sending some emails back and forth and I usually get an answer withing a couple of hours
I just lost one stick, mobo doesn't even post at 533mhz, 2.25v cas6 and I'm in the process of having them replaced. I hope everything goes well.

hmmmm are you jonas then? hehehe

[artkobe]

In China,the RMA of GeIL is very good.
e.g. you send the ram to them,they will send a new pair to you quickly,maybe one or two day you can receive the new ram.

[saaya]

so in case anybody has problems with geil mem just send it to artkobe hehehe

[Mauro Galperin]

so in case anybody has problems with geil mem just send it to artkobe hehehe

HUAHUUHAUHAUA

I'll try this next time...

[EnJoY]

mission failed! :P quite annoying :P
as i said, without a big shop or distri working with us in the usa its hard to justify sending more kits over there
How about this, hook us up with a shop and in return you get your 2 review kits hehehe

Ouch. But okay....tankguys.com, Ben already works with you guys I know, but that should be the only outlet you need. But I'm done, this is taboo of me to be discussing this in this way anyhow.

[Xcel]

I'm can confirm this. I started getting some errors in memtest with my Cellshock 1000MHz cas4 and I've been sending some emails back and forth and I usually get an answer withing a couple of hours
I just lost one stick, mobo doesn't even post at 533mhz, 2.25v cas6 and I'm in the process of having them replaced. I hope everything goes well.

most likely yes, but in the last 2-3 days i didnt have time to reply to all emails. we are trying to get as much as possible in the warehouse before the holidays as our logistics department will work through the holidays (poor bastards!) and we dont want to run out of memory or the sales guys will be mad at us

I will reply to all emails tomorrow (last working day before the holidays)

hmmmm are you jonas then? hehehe

Yes I am, what happened to your excellent support? It's been over 2.5weeks since my last email, I even forwarded it once more to make sure it was delivered...

I might have to change my initial opinion about good support.