Quote Originally Posted by Manicdan View Post
quick question

would u rather them spend an extra few weeks to months shipping out demos of the products to be tested on every board.
Not specifically talking about EK here, just in general. But if a company makes a strong effort to make sure it's products work, it's going to get a lot of customers. It's not about releasing a product early or late, it's about releasing a product that's tested and proven, and a product that's still "beta". As far as rectifying this situation goes, free brackets would be the obvious solution IMO, asking the customer to pay because you failed to test your product sufficiently is a bit rough.

EK has a great reputation around here for quality products, and for a good reason. I just think it would be wise to maintain that reputation with exceptional service. In a market where all the top products perform within a hair of each other, service is what tips the scales for a lot of people.