I've been as patient as possible, hell, when they returned my car 5 days later with nothing fixed, they told me the rear defroster worked... Instatly I asked how it was tested, and said 2 of the lines work... 2 seconds later, the lady calls the tech and ask how he conducted the test... she got a you ing dumbass face on when she listened to the tech... lol... they took pics of my rear windshield and tried to get me a replacement window, but they coulnd't get it aporve for a reason... they say there gonna use a repair kit, but so far "we've tried to get it, but we can't find any". BS I say...
threaten with law dude, im sure you know someone who is a lawyer and would happily assist you for no cost(friend, friends parent, relatives, etc.), they will find one really damn quick. they arent holding up to their part of the warranty.
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