Punishment for early shipment????

[Weedsqueezer]

The part you ordered has been pulled from our website by our distributor as it is going to be several months until we get these in stock. We are not going to be able to fulfill your backorder request. I do apologize about this, your credit card has not been charged and your order will be cancelled.



Thank You,

Dan

CostCentral/PC Superstore Sales Team

Just got this in my email... if it truely is still classified as "back ordered", why cancel the order? hmm i think someone got for letting those x6800 slip!

[ewitte]

Just got this in my email... if it truely is still classified as "back ordered", why cancel the order? hmm i think someone got for letting those x6800 slip!

Same message here. And it was listed as "in stock" when I ordered my 6600. And for several days afterwards.

[Mako88]

I cancelled my pre-order myself. Whoever gets them in ready stock wins, I'm not committing anything up front.

[ewitte]

I cancelled my pre-order myself. Whoever gets them in ready stock wins, I'm not committing anything up front.

Most places don't charge your card until it ships. Nothing ever showed up on my order.

[davefr]

Cost Central probably placed a very large stocking order the instant they had SKU setup info from Ingram. Then they accepted end user pre-orders at aggressive prices.

Ingram is probably now telling them that they're only going to get a small fraction of what they originally ordered since they're a "small fish in a big pond".

Now Cost Central is cancelling all the end user pre-orders since it'll take months for them to be fullfilled.

I'm sure Ingram and the other disti's aren't going to let Cost Central get a lion's share of the initial stock and let the big guys like Fry's/Outpost, Newegg, Amazon and Buy.com go dry.

I'm sure Intel is also making sure disti's are strategically allocating the first wave of stock.

[Plaicd]

Many places that were taking pre-orders are no longer doing so and the cpu's are no longer listed on their web sites.

Tankguys posted,
"Intel has asked the distributors to stop listing them - and we retailers can't even order them anymore, until the "official" date."

I dont think it had anything to do with them selling a couple of x6800's.

[ocZZZ]

hmm

Just got this in my email... if it truely is still classified as "back ordered", why cancel the order? hmm i think someone got for letting those x6800 slip!

[clip]

only in america!

[noktekniq]

Many places that were taking pre-orders are no longer doing so and the cpu's are no longer listed on their web sites.

Tankguys posted,
"Intel has asked the distributors to stop listing them - and we retailers can't even order them anymore, until the "official" date."

I dont think it had anything to do with them selling a couple of x6800's.

liek the old saying. "when one makes the mistake, everyone is in trouble"

[Plaicd]

liek the old saying. "when one makes the mistake, everyone is in trouble"

As I see it Intel is only hurting themself by doing this.

Someone who was willing to purchase one of thier cpu's is now being to told the item they wanted wont be available for several months.

Maybe that person dosent want to wait or cant wait several months and will now buy a different brand of cpu.

[davefr]

As I see it Intel is only hurting themself by doing this.

Someone who was willing to purchase one of thier cpu's is now being to told the item they wanted wont be available for several months.

Maybe that person dosent want to wait or cant wait several months and will now buy a different brand of cpu.

Intel's not saying this. It's Cost Central.

Maybe that person should shop for a better reseller.

[Plaicd]

Intel's not saying this. It's Cost Central.

Maybe that person should shop for a better reseller.

The damage is potentially already done, blame the reseller all you want.

[Weedsqueezer]

Ok here's my new theory..prolly wrong but here's a stab...cost central put them up on their site for 350 each I know I ordered 2 and the shipping woulda been free. I think they figured "Heck, lets tell them we can't get anymore and cancel their order so that when we do have them on our site, they'll be 400 each." LOL

Any company trying to make money isn't going to say..we canceled your order cuz it'll be a couple months till we get um. no, they would say, our distribution chain is logged with orders and will be some time before we can fill your order. would you like to cancel your order? For keeping your order with us through these technical difficulties...help yourself to our complimentary bin of woodcrest and x6800 cpu's... ok, I can dream

all i can say this best not been some ploy to get my CC #

[redpriest]

I wouldn't worry about it Weedsqueezer, these guys fulfilled my order - I was one of the ones who got the x6800 from them. Lucky me =) I thought I was going to get ripped, but I had $1300 to blow....

[clip]

lmao, tis funneh to me because its all YOUR fault!

[lv_dicedealer]

lmao, tis funneh to me because its all YOUR fault!

It is so nice to see a fellow XS member get some joy from a nother fellow member's bad luck....

I see that you are new to XS, that is not how we work around here

[nn_step]

lmao, tis funneh to me because its all YOUR fault!

Don't be an Ass man

[Weedsqueezer]

I ain't worried about it I promise you, it's all good. I wasn't expecting shipment from a place like that either but here's to tryin!

[TankGuys]

My guess, if anyone cares () is that it could be Intel's urging, or just to reduce the headaches the pre-orders cause.

I mean seriously, NOBODY can give us retailers any ETA at all. So when customers ask, we've got nothing to tell you guys. These pre-orders are, to be quite honest, a royal P.I.T.A.

Consider this: If all my current pre-order customers decide they don't want to wait anymore, and they cancel thier orders, I'm out more than $2,000 in credit card processing fees That makes it very risky business... especially since it's easy for people to lose patience when we can't even tell them anything usefull

[clip]

sorry guys, I can be a bit off-the-cuff sometimes. j/k

[foch3 -USA-]

Yeah BLT took down their preorders aswell. I never thought about the CC processing fees thats pretty risky bussiness. So is the date still the 23rd or is it now the 27th?

[burningrave101]

Yeah BLT took down their preorders aswell. I never thought about the CC processing fees thats pretty risky bussiness. So is the date still the 23rd or is it now the 27th?

It is the 27th.

[GoldenTiger]

My guess, if anyone cares () is that it could be Intel's urging, or just to reduce the headaches the pre-orders cause.

I mean seriously, NOBODY can give us retailers any ETA at all. So when customers ask, we've got nothing to tell you guys. These pre-orders are, to be quite honest, a royal P.I.T.A.

Consider this: If all my current pre-order customers decide they don't want to wait anymore, and they cancel thier orders, I'm out more than $2,000 in credit card processing fees That makes it very risky business... especially since it's easy for people to lose patience when we can't even tell them anything usefull

Hey,

Good contact like this is why I'm going to order my Asus P5W-DH from you guys as soon as I'm ready to buy (which is very soon) . It's very refreshing to see a more open, communicative business.


EDIT: I assume http://www.tankguys.biz/deluxe-socke...dy-p-1675.html is the retail box with the Wifi antenna/etc.?

[slykens]

Consider this: If all my current pre-order customers decide they don't want to wait anymore, and they cancel thier orders, I'm out more than $2,000 in credit card processing fees That makes it very risky business... especially since it's easy for people to lose patience when we can't even tell them anything usefull

I don't mean to be a jerk but it sounds like you're sitting on $80,000 (based on 2.2-2.4% discount rate + transaction fee) or so waiting to be able to order from your supplier. It seems like you guys get great reviews here so I'm wondering why you've charged your customers so early for a product you won't be able to deliver for at least a few more weeks. If your supplier will sell to you net 30 you could earn $750 on back-to-back 30 day CDs on $80k while they could be paying 18%+ interest on their CCs.

Also, if you refund the money through your merchant account your transaction fees are refunded to you so you shouldn't be out anything, at least with merchant accounts I have had experience with. This is also Paypal's policy with their merchant services accounts.

[TankGuys]

I don't mean to be a jerk but it sounds like you're sitting on $80,000 (based on 2.2-2.4% discount rate + transaction fee) or so waiting to be able to order from your supplier. It seems like you guys get great reviews here so I'm wondering why you've charged your customers so early for a product you won't be able to deliver for at least a few more weeks. If your supplier will sell to you net 30 you could earn $750 on back-to-back 30 day CDs on $80k while they could be paying 18%+ interest on their CCs.

There are two reasons we bill early (though we do give people the option of waiting, most chose to pay right away).

1 - If we don't capture the credit card funds within 24 hours, and instead capture them later, using the same authorization, we get hit for nearly twice the discount fees. Since that's far more than our profit margin, we lose a lot of money. We learned this the hard way with X2 pre-orders last year

2 - We don't store CC info, for security reasons. So if we don't bill at the time of order, we then have to contact each and every single pre-order customer, and get thier card information, to manually run it again. This in and of itself is a monumental task, but add to that the fact that it sometimes takes 3-4 calls to finally reach someone, people complain when thier shipment is delayed when we can't reach them to pay, etc. etc. It's a gigantic logistical nightmare, and customers hate it since it takes forever to actually get the parts shipped out once they arrive.

And yes, I hate the fact that some people may get hit with interest. Though, I'd hope most people wouldn't buy the chip if they can't pay it off anyway, but some will. It's just a necessary evil I suppose. Both customer and merchant are floating together in the U.S.S. Risk right now I guess

Oh, and we don't re-invest any of that pre-order money. While it would make nice financial sense, I'm not going to risk locking up customer's money in the event we get mass cancellations - that money needs to be readily available in our checking account. So there really isn't any financial gain on our end for sitting on the money.

Also, if you refund the money through your merchant account your transaction fees are refunded to you so you shouldn't be out anything, at least with merchant accounts I have had experience with. This is also Paypal's policy with their merchant services accounts.

I wish I don't know if it's a new thing or what, but now we get charged the discount fees for each and every transaction that runs through the Visa/MC clearing houses. So I get charged for the initial billing, and then again for the refund. So for each cancelled pre-order, we lose about $17.00. No fun!