Here is Asus' idea of warranty

[uOpt]

Since when did they start giving back refurbished motherboards? I did have one incident in which they shipped me the motherboard just in a box and it was crushed beyond being usable. They resent me another one and that one came fine.

To my knowledge all consumer level mainboard vendors send out used boards for RMA exchanges. The number of boards that come in that are actually broken is just too low. DFI claims 3% which is probably a lie but interesting nontheless. With that many working boards in house not sending them out would be a waste.

Now, the real question is why doesn't Asus actually test one customer's return before sending it to another. I wonder who'll get my bathed board now

If you don't like that you'd have to go Tyan or Supermicro. Or rely on your online shop to give you a RMA guarantee that says you get a new board off the shelf.

Packaging was OK on all my Asus returns. Still haven't powered up the "new" board I got.

[fhpchris]

I think mushkin does the same thing, as nearly none of my RMA returns have lived past two weeks...

[Yoad]

o.o I was just about to order my new asus x1900xt video card in a couple of days...... now im... not so ease with that idea.

[CrimInalA]

To my knowledge all consumer level mainboard vendors send out used boards for RMA exchanges. The number of boards that come in that are actually broken is just too low. DFI claims 3% which is probably a lie but interesting nontheless. With that many working boards in house not sending them out would be a waste.

Now, the real question is why doesn't Asus actually test one customer's return before sending it to another. I wonder who'll get my bathed board now

If you don't like that you'd have to go Tyan or Supermicro. Or rely on your online shop to give you a RMA guarantee that says you get a new board off the shelf.

Packaging was OK on all my Asus returns. Still haven't powered up the "new" board I got.

I don't mind getting a refurbed part RMA's but they need to make 100,1% sure it IS actually working !!
My story :
HP Pc was very unstable . They had to change the memory , cpu (twice) , motherboard , harddisk (twice) , sata cables , dvd drive , psu , and 3 times new recovery disk sets . And this all ON SITE (4 times a "technician"). I told them to take the pc and get me a new one . They take the pc back . Then I get a guy on the phone and sais the memory was faulty (which actually was an RMA'd stick from HP themselves) .
Ok I lost a lot of time , but they lost a lot of money on that 1 bad stick


But after reading your story Asus support looks really awful

[naokaji]

after reading that i'm glad none of my asus products failed yet...

sounds like a case where you have to threaten them with the media.... they fear the media more than some fine of a court in a country far away.

so far form my experience its pretty much gambling if you get good support with companies...

bad experience:
Geil, took forever, they shipped wrong part, then took forever again, when i finally got what they should have shipped the first time i had allready bought something else... (form a different company)
Acer, need i say more? (their support guys are the "whats a computer?" type...)

good.. (yes.. they deserve to be mentioned as well...)
Intel, fast and hassle free..
Corsair, fast and hassle free
Ocz, no new wr in speed, but otherwise was good.

[Carrera Rapida]

Reading the whole thread, just thought I would share my bad experience with Asus' crappy RMA and Customer Service too.

My Asus 1900xt card started was crashing in all my games so I requested a RMA. First they made me wait for 10 business days to decide the card cant be repaired and they gonna upgrade me to a 1900xtx. I agreed to the upgrade but it took them another whole week to actually ship out the card to me. When I tried calling them couple of times, they told me its ready to be shipped and waiting to be picked up Fedex, and there is nothing they can do about it!! It took about a month overall to get my replacement and the this is not the worst part.

The replacement card they shipped me turn out to be broken and my Mobo wont even POST! So I call them again and I am told that I will have to go thru the RMA process again but the turnaround be would be ultrafast fast 5 business days since this my 2nd RMA.

Today, its been 22 business days and exact one month since UPS delivered the 2nd card to their warehouse and they still dont have an update as to whats going on. I called to them again to check on the status and they told me that all they can do is email the technician working on my card to get an update!!

So, almost 2 1/2 months since I shipped out my original card and still waiting.