Quote Originally Posted by Hannibal Lecter View Post
Although I agree with you, as a general rule a lack of communication with your customers is a bad idea. I haven't bought this product so I can't comment on its merits or manufacturing faults, however reading this thread doesn't make me want to buy products from Primochill. This is becoming a PR disaster for them.

Some of these guys have had several bad replacements already which means that either Primochill don't test their products or that they don't know what's wrong with them and keep sending replacements hoping the problem will go away.

In any case not communicating with their customers is a very bad idea, and doing so in an open forum like XS would make a lot of sense and would reach quickly a lot of the watercooling community. Showing they care, not only to the unlucky people who bought that product but also to their future potential customers. I understand that it might not be a pleasant experience but it has to be done. In addition I find that the watercooling community is quite reasonable and patient at XS.
That has been the biggest problem with this. Brian hasn't even posted anything on his own site about the problems.

As I noticed, the fires seems to calm a bit when BoxGods came back on and started posting news. I can understand being a busy person. It seems Brian is trying to keep the company lean. Each time I have called for tech support, he answered the phone.

It would be nice if he could at least post a press release on his own site explaining what is happening. At least people can see something is happening instead of having to get news from outsiders.

I hope he gets things fixed for you guys. For those that are waiting, could always just go air cooling, or get a top for the D5 and an inexpensive res so at least you got a working rig till everything gets sorted out.