Asus 4870X2 RMA - it's beyond a joke!!!

[RCG_Bex]

I have no idea where to post this, but here seems a good start...

!!! - QUOTES ARE CUT DIRECTLY FROM MY EMAILS - !!!

I can appreciate the frustrations with how long this is taking but I have actually arranged a meeting with my friend in the marketing team to find out if we have a marketing sample of the 4870X2 that we can hopefully send you this week as our head office is letting you and me down continually (They want to push the replacement back another! Week) and I think we are in a good position to ask/demand this. Ill e-mail you after I have spoken to him (meeting is at around 12:30) and let you know if I can do this to close your case sooner I can not apologize enough for how long this is taking and I think you for your patience (and for not trying to rip my head off)

Asus RMA emails from today.... After telling me they'll get me a "marketing sample" - a USED card.

I have good news (although it is not that great since it has taken so long, again I am very sorry for that) I have you card next to me. Can you confirm the address you want me to send it to and ill get it out today

Hurray! I'm about to reply when....

Really bad news I am afraid I have just opened the box to make sure everything is ok and I have found an 8800GTX! I am going to ask the UK manager to buy you a replacement 4870X2 ASAP to close this as another 3 weeks is just far, far to much.

...........Ok, they've obviously given up on me. They can't be bothered getting a replacement like any other company. I've been run around so long now (so has my contact who's worked really hard to get matters sorted) and decide they'll just go out and buy me a new card out their own pocket! HAH!

Ill ask the manager when he comes in if we can get an Nvidia equivalent instead. He has however given the go ahead for a buyback of a new 4870X2 for you. Yea I am going to address this with me managers as its not the first time the repair centre has sent the wrong item back to you.

Wait what? Buy a new 4870X2? GTFO! I paid £400 for that card and have barely had it in my possesion for no more than 1month at a time! I'm not giving away £200 for them to get a quick way out! If you're trying to avoid court at least buy me a decent new card equivalent to the money I've spent! How many cards have I RMA'd with the same or similar problem? Too many! Everytime I wait a minimum of 2-3 Months! No one knows what's happening! No one knows when or where the card is, or when a replacement is coming! WTF!?

~Bex

[Dragy2k]

dam thats unlucky ....coulda been worse thou you coulda bought a BFG card.....let us know how u get on.....if no joy get his address and malky him !

[RCG_Bex]

dam thats unlucky ....coulda been worse thou you coulda bought a BFG card.....let us know how u get on.....if no joy get his address and malky him !

At least BFG only muddle up my address with someone else, apologise and get the cards out to me within 2 days, arrive smashed by Fedex (more like ran over by a van) and BFG apologise again and send further replacements by the end of the week! (7600GT's upgraded to 512MB 8800GTS's). On every other ocasion I've had a new card within 2 weeks of sending mine away.

~Bex

[nascasho]

Day-um!

Thats really unlucky.

[RCG_Bex]

That card was sent away 3 months ago.....

~Bex

[MomijiTMO]

Time to bricks.

[ToTTenTranz]

By "buyback of a new HD4870X2 to you", I think he means either they'll return the money or give a new graphics card to you.

About the waiting, you should try to reach some higher-ups in Asus UK. Send e-mails to the management. Send a copy of all those e-mails to them.
That guy is being extremely un-professional, whining about his colleagues.



BTW, an 8800GTX in June 2009? WTF?!

[Rattle]

you guys got some suck support on the other side of the pond, thats unaccecptable...

[MomijiTMO]

By "buyback of a new HD4870X2 to you", I think he means either they'll return the money or give a new graphics card to you.

Correct. How did I miss that?

[STEvil]

you guys got some suck support on the other side of the pond, thats unaccecptable...

Another bad Asus story....

[MomijiTMO]

Don't you wish they would buyback your Z7S?

[dreamaxx]

Well I think THAT guy is doing all he can, so you can't fault him in any way. Obviously he's being screwed over by superiors which often happens in big corporations.

Good luck getting your new card!

[perkam]

Ask them to send an Asus TOP 4890 instead, or maybe two 4870s.

They can't expect you to run your PC without a GFX can they?

Perkam

[The Asgard]

dam thats unlucky ....coulda been worse thou you coulda bought a BFG card.....let us know how u get on.....if no joy get his address and malky him !

BFG have great customer service here in the UK. I have used them myself. Nothing but praise from all the people I know.

[naokaji]

you guys got some suck support on the other side of the pond, thats unaccecptable...

Yes, but Asus is a bit special in regards to support to say it nice, they screw everyone, no matter where.

RMA through the shop it was purchased from, the distributors get much better service than end customers which companies don't give a f*** about.

[Movieman]

You guys need to start making the point to Asus that this is unacceptable and also illegal.
They state a warranty and that is part of the purchase you made. If they are not honoring that warranty then they are guilty of fraud here in the US and I imagine also in the UK.
If this was me in your situation I would call them and quietly state three options to them:
1) Refund my money inside 72 hours
2) replace the card with new inside 72 hours
3) Hour #73 I will be filing a complaint with the Attorney General in the state( California) they are based out of for fraud based on not covering warranty claims.
THis is law and and they can't ignore it.
This BS by them in unreasonable RMA claims and outright refusal to replace defective parts has to be stopped.
Time for you people to get mad and fight back.

[Godofwar424]

You guys need to start making the point to Asus that this is unacceptable and also illegal.
They state a warranty and that is part of the purchase you made. If they are not honoring that warranty then they are guilty of fraud here in the US and I imagine also in the UK.
If this was me in your situation I would call them and quietly state three options to them:
1) Refund my money inside 72 hours
2) replace the card with new inside 72 hours
3) Hour #73 I will be filing a complaint with the Attorney General in the state( California) they are based out of for fraud based on not covering warranty claims.
THis is law and and they can't ignore it.
This BS by them in unreasonable RMA claims and outright refusal to replace defective parts has to be stopped.
Time for you people to get mad and fight back.

I agree. I can be an incredibly perfect customer for RMA if its done RIGHT!.

If a company tries to screw me I become that most Awkward f**k and literally force them to give me a new product for the hassle. Threatening with legal action usually scares the CRAP outta them.

Follow Movieman's instructions!!!

[Glow9]

Good thing your not using a Asus mobo, just think if that would have started on fire and you would have had to deal with that and this.

[Mean Machine]

The ASUS mobos and graphics cards are all sent to the same Czech repair center for RMA repairs within Europe. I've dealt with ASUS RMA's a few times, or at least twice, I've had no real problems. Maybe it's because I know half the Nordic office, including the customer service manager.

[STEvil]

Should ask them what the return rate on the Z7S-WS is, Mean Machine.

[Dragy2k]

any update on this rma ?

[Kensek]

I just RMA'd my Asus HD4870X2 on May 23rd and the replacement was Fedex'd back to me on June 18th and it arrived on June 25th.

[wez3570]

This story makes me a little worried!

I sent my Maximus Formula back because the LCD poster stopped working!

( I know that sounds silly but I wanted it fully working before I sell it)

That was 5-6 weeks ago! Now they're ignoring my emails....grrrrreat!

I will avoid ASUS in the future.

Just hope my current mobo doesn't go down

Good luck with the 4870X2, let us know how it turns out.

BTW. Has it put you off buying ASUS in the future?

Surely ASUS must know how dissatisfied many users here are?

[N19h7m4r3]

It's all totally unacceptable!

I said follow Movieman's advice. It's the right thing to do.

The last time I dealt with a company for more than a month I got a newly released motherboard.

Don't back off and increase the heat, if it comes to it get a lawyer to right them a letter, if still nothing report them.

What they're doing is against the law at the moment and if you don't go up higher they'll try and walk over you and the next person.

[wez3570]

This story makes me a little worried!

I sent my Maximus Formula back because the LCD poster stopped working!

( I know that sounds silly but I wanted it fully working before I sell it)

That was 5-6 weeks ago! Now they're ignoring my emails....grrrrreat!

I will avoid ASUS in the future.

Just hope my current mobo doesn't go down

Good luck with the 4870X2, let us know how it turns out.

BTW. Has it put you off buying ASUS in the future?

Surely ASUS must know how dissatisfied many users here are?

Got my motherboard back this morning after they sent it to the wrong address.

They've voided my warranty

Something has been dropped onto one of the chips and all the legs down one side are skewed/bent!

I physically inspected the board before I sent it, there's no way I missed it as the damage is really obvious!

They haven't returned my LCD poster and there was a random chunk of black plastic that looks like some kind of fuse holder rattling around on the motherboard too!

I'm really annoyed, just sent them an email so will wait to see what they say.

BTW retailer is Microdirect (UK). Their service up to now is appalling.

Hows it going with your 4870x2?