I heard it has leaking problems, any idea if they fixed it?
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I heard it has leaking problems, any idea if they fixed it?
The lack of stock of T3 should give u a clue there.
There has been no word on the ABS version that's supposedly gonna fix all the cracking problems.
I'm not sure if they are doing anything at the moment. If they're just testing the new version to make sure there's no more problems... we should be hearing something about it here.
No. And they haven't taken care of all of those customers, including me, who have been affected by the cracking problems either.
great and i was thinking of a t3 pump one for my build
Well, I'd wait to get a T3 until they have confirmed that production has been fully migrated and brought up to speed state-side again.
no.And still waiting for some news from them and it almost past 3 months
When reviews about the T3 were favorable, BoxGods would chime in on threads like this.
When things go wrong....go figure
Oh yay, another topic for the T3 crank crew to biotch in. :rolleyes:
That's not helpful. Noone's "biotch"-ing here, a simple question was asked - are they fixed. The answer is clear, and was given - no. Further useful information, that supplied customer service is at present lacking, has also been provided, as a caveat should the OP decide to proceed anyway.
Calling those folks replying to the thread confirming that they've had issues and sharing their experiences "cranks" is similarly unhelpful and needless, and detracts from the real issue at hand here.
yeah I'm new here so I don't really know of past history involving any product. :sofa:
The fact that they are gearing up to fix the problem does not mean they do not have to look after the customers that have suffered because of it. Those things arent cheap, they've made a crapload of money on a poorly made product. IMO they should have already refunded everyone. Terrible customer service, unforgiveable tbh.
Called the Typhoon cos it makes rain in your case?
LOL..
yes i think its very unprofessional for a vendor to do this to you guys.
You guys paid big money for that res, only for it to be faulty and then the vendor dicks you around for months with a faulty product.
I think its very unprofessional of BOXGOD's to do something like this.
When Bei and I made the P6T blocks and they didnt fit some boards, Bei went though fast RMA's to help the people who couldnt fit there blocks.
Boxgods u guys are bigger then bei, yet your 10x slower.
Primochill at least should get a special RMA group done ASAP.
OR Refund the money they took from ya.
totally agree'd
which is why if u read my last few posts, u see me pointing this out to people.
I am on my second and my old leaking one is lying in the rear of my car waiting to be posted to the retailer for an exchange but I refuse to have it exchanged for one that is not made from the new mold.
If BG or Brian do not inform me what's happening and the one in my case fails then I will be refunding both and going elsewhere.
The fact that they are not informing us of anything on this forum does not give me confidence in what their plans are.
Like was said above, when the T3 was being praised BG was on the forums all the time but where is he now?
C'mon BG the holidays are over, WHERE ARE YOU?????????????
Actaully, the T3 has been underfire from day 1 and BG has responded to those. He has also responded to this issue already. It was in a different thread.
Seeing it sounds like the new ones will be ready in a couple of weeks, he is probably trying to get those new ones out instead of responding to all these T3 threads that are popping up now. :shrug:
There is a fix coming, seeing there is an issue with the old ones, I don't think anyone wants an old one for a replacement. That is probably why it is taking so long to get your replacements. There has also been some issues with getting the molds from the Chinese company, that is why it has taken extra time.
I know Brian seems to have issues with the RMA system on his site. It seems he doesn't respond very fast to them. That is a shame, but if you call him, you should get good service. I know that is a challenge for those on the other side of the pond, but I know I had no problems getting a hold of him when i called him though. :)
That's great to hear, but I'm not waiting up 'til midnight to make a phone call to sort this out. If an e-mail service is there it should be responded to.
Just get new molds done, since they made a :banana::banana::banana::banana:load of money already.
The original mold needs to be replaced, otherwise they are just going to send out more FLAWED res to customers.
Flaws like this :
http://farm3.static.flickr.com/2514/...d1c9c2dd_b.jpg
Notice the crack/scratch/mold imperfection thing near the fillport
And this :
http://farm3.static.flickr.com/2429/...e5fc6e0b_b.jpg
More crack/scratch/mold imperfection on the left side and also the bottom screw holes
If they are going to market this product again, I really hope they replace the mold altogether than try to push "it's only a slight imperfection in the mold and it won't affect performance" bull:banana::banana::banana::banana: line
How do most of the cracks happen? I haven't plugged my T3 into the casing yet, I'm guessing it cracks due to the vibration + tension of being screwed into the case?
My T3 came straight out of the box with imperfections similar to hchristians, almost in identical spots. I couldn't call them cracks, more like surface imperfections. Although I'm awfully worried now that my new build is going to be put to sleep permanently by my T3, and a new T3 won't fix a shorted out motherboard. Also taking into consideration that I ordered mine from State side (i'm in Australia) and that its probably going to make any type of RMA more difficult than it really needs to be.
Only a matter of time until one of these kills hardware, then there's gonna be a right :banana::banana::banana::banana: storm. Should have been a product recall, but I guess that would pretty much bankrupt Primochill.
Either way I see this as the end for this company - crappy plastic ghost fittings that snap, poorly constructed overpriced reservoirs and an absolute lack of any semblance of customer service. These guys seem as bad as the old OCZ of the late 90s! They decided to cheap out and try and make as much money as possible in as little time as possible and now end users are suffering as Primochill refuse to face the consequences of their actions themselves. Disgraceful.
The lack of posts here of late by Boxgods says it all, used the forum for pimping the new res, got lots of people to buy in to it and now scarpered as its all gone belly up. That would be classed as trolling on the for sale forum wouldn't it?
That's too bad because it's the only bay mount for a D5, and it should save on a lot of tubing, fittings, hassle, etc. Just on a practical view, it could have been a great product. I'd jump for a full delrin version anytime.
Finally had some free time to assemble my PC... my T3 is cracked from the get go at one of the screw hole that's supposed to secure the res to the case. Haven't even screw anything in. I just
I noticed the crack when I rechecked it just before assembly. This means without ACTUALLY using it, mine just cracked. Didn't bang it to anything, no water, no nothing... IT JUST CRACKED.
I'm not even going to bother filling it with water, can be seen clearly that the crack goes all the way into the res water chamber.
Now I need to get some replacement components... dunno when I'm going to have some free time for assembly again.... ARRGGGGHHHHH
One of these has killed hardware. But hey, I don't want to biotch.
I'd prefer the refund so that I can just move right along and forget about this primoshat... With the announcement of the 'premium' version, I'm expecting the ABS version to be a cheap reproduction to fill RMAs. I'm hoping I'm wrong, but with no other information...
Miller,
I bought this thing based partly on the your repeated recommendation so I really don't care for your optimism.
Naekuh is pretty dead on, IMO. Ridiculously unprofessional and probably unforgivable given that this is still such a niche market. It looks like, unless something incredible happens soon, they'll just fall into the same category as thermaltake and aquatung. I'm glad it's not my buissiness.
looks like its a good thing i didnt wait and go with a d5 back when i was building... too bad considering how badass this thing did for two loops on one pump.
There are no visible cracks on mine, though I got my unit quite late, so the QC for it might have been better? I'm just quite afraid of putting it into the chassis. So far its been running outside for several weeks without any signs of leaks/cracks.
Unfortunately that's no indication that it'll work fine in the case. The issue seems to be the vibrations of the pump combined with the fluctuating water temps of a typical loop - and without the T3 being installed in a case via screws into the side threads, the vibrations may not cause cracking at those weak points.
But if I don't put it into the case... it would be quite pointless? The whole reason I got it in the first place was so I could do a more or less all internal build.
I will probably have to think of some way to install it into the case, and create some sort of protection/early warning system incase it leaks.
@miller, I know you've used T3 in your builds, how are they holding up for you?
You know, I don't understand what good it would do for the primochill reps to be posting here in every thread. I'm not happy about this and am replacing mine (not willing to take the chance), but honestly, we know what's going on. What good is it going to do to have posts telling us the same thing over and over?
The RMA service is another deal and is completely unexcusable. If they can't replace it, they should refund everyone who has an RMA request. At least then those people might be willing to buy products from Primochill in the future. As it is... I don't think I'm willing to.
:cheer: Yay! I love being right. ;)
I know you guys can't help it, just like the scorpion, it's who you are.
I should also point out that Primochill can't just chuck the molds and start from scratch, the damn things co$t as much as a car to make. I do seem to recall Geno saying that they were going to try and fix them however. . .that could be another part of the reason it is taking so long. :shrug:
Don't think so, even without securing the sides of the T3 with screws, there's still a large possibility of it cracking over there. Closer inspection of my T3 makes me think that the shape of the res itself seems to indicate that it would crack from repeated temp raise/drop eventually.
Acrylic is not really such a good choice for applications involving complex shapes and high temp changes as it expands and contracts more than other alternatives... albeit cheaper to produce.
Simple shapes (plates) are mostly ok, just need to take into account the expansion/contraction of the acrylic material itself. Complex shapes would make the acrylic push against itself and thus crack. Molding the whole portion of complex shapes on 1 casting should have helped, but not by much.
I'd again state the gross error in the designer for putting the screw retainers in the acrylic without any spacer in between. Acrylic and metal have different expansion-contraction rate. With the spikes of temp, the metal would expand more than the acrylic, thus breaking the acrylic surrounding the screw retainers.
If I had any say in it, I'd still vote for 'chuck the old mold out the window'. Design faults all over it. It's better to start from scratch. Even if it costs as much as a car, it's not worth the bad publicity you're getting/going to get when it starts to crack again.
If you can fix it fast, fine, fix it. If it takes this long to fix... it's time to throw in the towel and either make a new mould, or just refund everyone.
ABS is much more durable, but I'd still at least get the whole back portion (with the intricate shapes) should be full solid instead of the current design. At the very least covering up to the screw locations.
Doesn't really take much change in the mould, it'd just cost a bit more materials to make.
Also need the rubber spacer between the screwholes and the res (for the screwholes that's supposed to secure the res to case). Goes a long way to dampen vibrations. Using rubber/foam washers just won't cut it.
The screwholes for the pump retainers need to be deeper though. There were reports of cracks going over that area as well. Another reason to make the back portion of the res full solid. Although in this one, instead of using spacer on the screwholes, rubber/foam washers on the plate would be the way to go to help reduce vibrations cause by the pump from transferring to the res.
Oh my so much in this thread.
So why do the XPSC things (the res's with dual 355's) work well but not this? It's a shame since the idea of the T3 is by far the best ever used in WC imo. :clap:
But :down: to the poor implementation.
XSPC have different design. all of the outside are plain thick plates, all the complex shapes doesn't even touch the air once it's filled. If you see the back of T3, it's full of complex shapes to maximize container capacity and reduce cost of materials. With the complex shapes, it should all be solid on the back there.
You also need to take into account of the orientation of the pump itself.
Sideway mount like the T3 means there are concentrated stress points. on the pump housing (eg. bottom more than the top). Again, .... need thick solid base on the back.
XSPC res have the pumps on vertical orientation. Solves problem with cracking of the pump retainer. Having the orientation this way make stress point dispersed to all points.
Also, if you noticed, the screwholes on the XSPC have some kind of black rubber/plastic spacer between it at the acrylic. This is to prevent the acrylic being cracked open by the expansion of the metal screwholes when it gets hot.
Also note, 355 does produce less vibration than the 655. Even with 2 of em, the vibration stresses are spread through a large area.
First problem I see with this post is your forgetting that the XSPC is for DDC's which do not require a retainer to hold the pump in place.
Second problem is those black things on the side are o-rings that are meant to isolate the res from the case to prevent vibration transfer. If you read this post from woffen, it seems they are failing in that task.
http://www.xtremesystems.org/forums/...8&postcount=43
Because the XSPCs use DDCs which don't require the same mounting mechanism as D5s? They are not comparable. Primochill has screwed this up, that's true. But AFAIK they blamed it on the shoddy Chinese manufacturer not properly manufacturing. We'll see what happens once it's moved back stateside with new material.
Mine is one of the first ones, with the straw coloured band. Been using it for months, in a case. With a D4 aswell which I think vibrates a lot more than the D5. Not a single crack...
I may regret saying this quite soon. I just want to point out that not everyone'es experince correllates with what is being said in this thread.
That's an encouraging fact.
But we still haven't heard a peep from primochill in regards to replacements... and it's been months... rather disheartening...
For me, they have not even responded to my RMA request.
Only got an automatic response that said the msg got logged.
I can certainly understand your frustration but you also have to realize that production doesn't simply happen over night. Here is the time line for this situation (as I understand it).
- Primochill decides to move production from China to California.
- Chinese company refuses to fill out paperwork so the molds can be shipped.
- Primo hires a "rescue company" to retrieve molds
- Molds head to US (presumably by ship, which will take ~2-4 weeks). At ~2' square, they are very small (by comparative measures to say, a 767), but they aren't exactly light, so plane is pretty much ruled out as shipping costs wouldn't be worth it.
- Molds go to new plant in US to be cleaned, fixed and tweaked. This could be as little as a day or as long as a month, depends how bad the Chinese trashed them.
- Test products with new material are made and put through the wringer. Process is repeated until suitable products are produced.
- Geno and Brian final OK them and start shipping again
It would be nice though if someone who is actually involved in the process would pop up and give us a clue as to what step they are at.
I hope this revised T3 comes out soon. I want it so badly.
I will get more info for you guys when I get home fm PDXLAN on Monday. I am NOT related to Primochill, so I have no authority. I am friends with Geno so anything I relay will just be the results of that type of communication and does not indicate a business response - sorry for the disclaimer but I really feel bad about this situation and want folks to be taken care of and not suffer further confusion due to me
Spoke with Geno today. He said they have a small batch of the new parts in . . .he is tapping and assembling them to be sent out for those who have submitted an RMA
DB,
Thanks. Did he give an approximate ETA?
I received one reply long ago, but nothing since.
I still have little faith but I'm hoping to be wrong. If I get a replacement, I guess I'll have to buy a new motherboard to replace the soggy one and get the machine running again. Been stuck on a laptop for over a while now waiting for different things.
thatīs good news DB thanks a lot
Iīm from spain and it almost past 3 months since my RMA
working with my laptop to! because the T3 leak on my SSD Grrrrrrrr
Wow, more leak damage story. Lucky I haven't even assembled my system.
I don't know if I should be happy or sad at the moment...
On one hand, the system has not been assembled and my current system is giving me troubles. I'm really starting to think my system will be outdated by the time it got assembled.
On the other hand, quite lucky that I read all the reported cracks and rechecked my T3 before assembly.
I live in the UK and have a cracked T3 waiting for exchange,
The problem I have is that primochill have left it for me to exchange it with the vendor I purchased it from.
But does Brian or BG know when they will be shipping these new T3's to the UK and how will we know they are the new design?
I have a 2nd T3 in my PC and I can already see cracks around the top mounting screws on the pump housing that were not there 2 weeks ago.
I have now taken that T3 out and am now left with playing the waiting game as primochill and BG are treating me and the vendor like mushrooms (kept in the dark and fed S**T).
The only saving grace I have at the moment is a recent re-release of planescape torment,a widescreen mod and recent mod fixes on my wife's laptop.
Hey guys, I took a break from WC endeavours and was in Japan for a few months...I havw been running my T3 nonstop since i bought it when it came out. My Pc has been running the entire time without being turned off even while I was gone. My T3 doesn't leak and has no cracks. I have been out of the loop, where are they leaking exactly? do they all leak in the same spots? I was pulling out my gtx 295 blocks this week and now I am scared to put that thing back in,LOL!!
Oh Crap, mine never leaked, but there is a crack next to the left fill port just like in the first picture........damn......:(
I have just checked my third T3 and saw the water level had dropped slightly.
I looked under the T3 and it has been leaking onto my NZXT sentry LX fan controller and then onto my 6Xspeed pioneer bluray player.
The best advice I can give anyone is to get it out of your PC until primochill can confirm when the new ones will be going out.
I have had both types of T3, the first one with the thick yellow band and the one that is in now is the T3 with no band and the allen key fixtures for the pump backplate.Both faulty.
Both leaking from the screw fixtures on the side.
I have not overtighened them and my D5 pump has been on 2 so very little vibration.
The bottom line is that they went cheap on the materials and we are now paying the price.
Way to go primochill.
I have emailed you and got no return
Atually, the crack on mine is only superficial. still no leaks anywhere or cracks by the mounting holes....I guess I was just lucky....What's the fail rate percentage on these?
Do they even know when they'll tell us more info? They've said nothing.
Not a peep from Primochill so far.
Could anyone who got the new ABS version let us know.
We're dying to get any kind of update on this issue.
At the very least we want a confirmation that they are indeed working on the problem.
I can understand your frustration washu.
I have also invested alot of time, patience and money in this product and ithas failed.
The very least primochill owes me is a return on my RMA email to them.
I know they are probably investing all of their time getting a revised T3 to market but at least answer your emails.
Being self employed myself I know how important customer service is, even in a recession where it is even more important.
Remember customers only come back when they have been looked after on their first visit.
Thanks for the help DB much appreciated.
I am willing to be patient with Geno and Brian as innovation should always be supported.
I understand that at times fault slip through the net.
Please let me know when you guys are contacted back. I backed the T3 so I feel partly responsible for people having bought it (assuming anyone listens to my posts anyways). I will bust my tail to make sure they take care of you all.
I'm curious where this ends up going as well. I designed my home PC around the T3, and definitely don't want my components dieing from leaks that kinda seem inevitable.
I currently have a T3, so far it is not leaking. But I would Love to be able to replace it before it does start leaking on my current new build. I heard great reveiws on it before I bought it and did not see any posts on it having problems until after I purchased it.
I hope info comes out soon on the new one soon myself too.
frozen cpu has them . . .
http://www.frozencpu.com/products/93...EC_.html#blank
They are out of stock and that is the old version like we have by the looks of it. I'm not sure what the new revision is going to look like yet.
Geno just posted a response in the T3 thread.
Woot!@
Quote:
Got it and your replacement is packed and ready for pick up. Going USPS Priority Mail, so you should see it in a couple days.
Thanks again for your patience.
Regards,
Brian
Cheers to Brian, just when I thought they wouldn't step up, they go and do beyond the decent thing.
I will be purchasing the new delrin T3 from them as soon as they go on sale.
PERFECT!!!!
lol, no, not perfect. He did the right thing and I'm very happy about it, but I have not seen it yet, I'm still out a motherboard, and although very easy at the end (to PC's credit), this was a long RMA process.
I'm not complaining, I'm very happy and appreciative that a replacement is coming. Perfect is a little bit of an overstatement. ;)
well, unfortunately, my t3 started leaking too. good thing theres nothing below it. except a rad, and 2 fans that ive yet to get around to giving power. noticied it because my video card has a spinning air bubble trapped in it. at least i can keep this thing running till the replacements become widely available.
and yeah any single large "crack" on the right fillport is just a flaw the chinese didnt do anything about fixing. but cracks at the screws, yup thats the leak alright.
and NaeKuh. way to remind me of "The Textinator" IT'S NAWT A RUMAH!!1!2!
Sooo..... Where are we with status - I'm been following this whole sordid mess since Nov. and waiting for it to be resolved.
I been putting a personal build on hold cuz the typhoon will really fit the bill - so to speak. When is version II expected to be available - update?
LOL....
I'd consider taking that replacement off you for a discount (jedi mind trick :yepp:)...
But I already have sitting on my desk:
Swifttech 655 pump
Primochill 1/2" Clear & UV Blue Tubing
Swiftech dual rad's (x2) perfect for the Cooler Master 690 II Advanced case [wish it looked like a Lian Li sweetness]
Swiftech XT apogee CPU water block
4 x 1Tb Seagate drives looking for raid 5 home
Intel Q9550
Gigabyte EP45-UD3P MB
Still looking for a ATI 5870 (x2) and matching EK waterblocks.
Just missing the damn reservoir :shakes:
I got 2 replacement T3 from primochill and congrats for Brian getting them to me but both are leaking from the bottom left pump bracket screw hole on the T3.
It seems the T3 is cracking around that hole after 3 days use and the coolant is escaping from the tiny cracks.
I don't know if it's pump vibration or pump weight but that's what's happening.
One T3 is wrapped in bubble wrap waiting for confirmation from Primochill to post it back and the other is in my setup with kitchen roll underneath it catching the leaking fluid as I need my PC for use.
So goodbye to the T3 and can someone recommend the next best reservoir not from primochill that I can buy for my setup that will still use my D5 pump?
Thanks for the reply DB.
What accessories would I need to go with that res?
I will have to walk away from the T3, as much as I love it, I just don't have any confidence in it anymore.
you buy it alacart so you buy the resevoir/pump base then choose the size tube then choose a top for it. I set it up last night in a test loop with the input going into the top of the res and was amazed at the flow. I might run it that way even with the turbulence as it looks cool. I know it is the wrong way but sometimes you have to get mavericky with it.
http://img69.imageshack.us/img69/3301/dsc02164g.jpg
that is some sick patterning on your stuff there db...i am doing something similar with a hex pattern.
what did you use for yours?
FYI, the Koolance pump top ships with the coupler, all you need is the acrylic res tube and top for it.
So, with the Koolance top on the d5 your input is pulled from the res ..... is there another input on the top which supplies water to the res? Also I have the mcp655 in this scenario you would mount the pump vertical so the res is vertical, does this negatively effect performance or the life of the pump? Thanks for your help, I have been looking for a good D5 res combo for some time.
Thanks for the advice DB but after adding up the cost of the new res it is not feasible at the moment.
I have decided to give Brian and primochill another chance as he assures me a newer revision out next week will be as perfect he can get it.