RESOLVED Beware of Danger Den's warranty

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10-19-2010, 07:20 PM
Sparky

Oh my.

Got a response back already :eek:

Long story short - a replacement pump should be on its way shortly!
10-19-2010, 07:31 PM
Movieman

Quote:

Originally Posted by Sparky

Oh my.

Got a response back already :eek:

Long story short - a replacement pump should be on its way shortly!

I told ya,listen to Uncle Davey..:D
Also I have dealt with DangerDen before and I found them to be decent people but like all of us, sometimes communications get mixed up.
Hell, they like DarthBeavis so they must have the patience of a saint!:ROTF:
10-19-2010, 07:43 PM
Sparky

Quote:

Originally Posted by Movieman

I told ya,listen to Uncle Davey..:D
Also I have dealt with DangerDen before and I found them to be decent people but like all of us, sometimes communications get mixed up.
Hell, they like DarthBeavis so they must have the patience of a saint!:ROTF:

OK I burst out laughing at that :ROTF: Sorry DB! :p:
10-19-2010, 08:01 PM
bot@xs

Quote:

Originally Posted by Movieman

I told ya,listen to Uncle Davey..:D

that is awesome :up: MM :up: :clap: THX
10-19-2010, 08:03 PM
Movieman

Quote:

Originally Posted by bot@xs

that is awesome :up: MM :up: :clap: THX

My pleasure, thats what Xs pays me for..
Wait! They don't!:shocked:
You mean I do this for free?:rofl:
10-19-2010, 08:56 PM
bot@xs

Quote:

Originally Posted by Movieman

My pleasure, thats what Xs pays me for..
Wait! They don't!:shocked:
You mean I do this for free?:rofl:

well payed .. not measurable in mere dollars :yepp:

also thanks to everybody else who chimed in on this. :up:
10-19-2010, 09:47 PM
terramir

Quote:

Originally Posted by bot@xs

well payed .. not measurable in mere dollars :yepp:

also thanks to everybody else who chimed in on this. :up:

Your welcome, please let me know when everything is done, I need to be able to assure my clients if I recommend their parts :up:
terramir
10-19-2010, 10:06 PM
DarthBeavis

Quote:

Originally Posted by Sparky

OK I burst out laughing at that :ROTF: Sorry DB! :p:

Glad it got resolved
10-20-2010, 01:15 AM
rehpyc

Still kind of leaves a sour taste in one's mouth when it requires a middle man (or a Movieman ;p) to get an issue resolved that should not have been an issue at all in the first place, especially with their warranty policy blatantly expressing as much. It cleans the wounds, yes, but the wound is still there. Hopefully DD can learn from this type of situation.
10-20-2010, 01:45 AM
Nightstar

Quote:

Originally Posted by penguins

the main problem with this that i didn't realize at first is not that they aren't honoring the warranty but that they pulled sparky and bots around in the mud for a couple weeks making them send something usps back and forth for no reason (not honoring warranty)

fry's is definatly not to blame, hell they get props from me for even supplying a wc kit that isn't thermaltake!!

Quote:

Originally Posted by aqualab

Of course if they read those posts they will do damage control. But why customers have to go Xtreme Complain …. To receive the service they deserve

Quote:

Originally Posted by rehpyc

Still kind of leaves a sour taste in one's mouth when it requires a middle man (or a Movieman ;p) to get an issue resolved that should not have been an issue at all in the first place, especially with their warranty policy blatantly expressing as much. It cleans the wounds, yes, but the wound is still there. Hopefully DD can learn from this type of situation.

Perhaps you'd be so kind as to email OCZ on my behalf, I have a box full of dead lifetime warranty products that they don't stock anymore.
10-20-2010, 01:59 AM
penguins

i could but i don't know why you want me to lol is there a 6pack in it for me if i succeed?? lol
10-20-2010, 03:01 AM
WhiteFireDragon

glad it got solved, they shouldn't have responded like that in the first place. but it really took several people to help get a freakin pump replaced? i think they only replaced it because they don't wanna deal with the hassle from a whole angry forum. sparky, just curious, what did the final resolving email say?
10-20-2010, 03:51 AM
rehpyc

Quote:

Originally Posted by Nightstar

Perhaps you'd be so kind as to email OCZ on my behalf, I have a box full of dead lifetime warranty products that they don't stock anymore.

I find most "lifetime" warranties a joke with most companies.. so OCZ isn't alone there. However, I can't speak negatively of OCZ since they actually upgraded the hardware I needed replaced due to the original being faulty after a year, and they even paid the shipping both ways.
10-20-2010, 05:32 AM
CrazyNutz

Nice:up: Im happy to know they did the right thing.
10-20-2010, 05:45 AM
Tackleberry

It's always best to get familiar with terms of use before buying online.
Just a general thought.:cool:
10-20-2010, 08:47 AM
DarthBeavis

Quote:

Originally Posted by rehpyc

Still kind of leaves a sour taste in one's mouth when it requires a middle man (or a Movieman ;p) to get an issue resolved that should not have been an issue at all in the first place, especially with their warranty policy blatantly expressing as much. It cleans the wounds, yes, but the wound is still there. Hopefully DD can learn from this type of situation.

It was being resolved before MM emailed and steps are being taken to help the responsiveness.
10-20-2010, 08:51 AM
DarthBeavis

Quote:

Originally Posted by Tackleberry

It's always best to get familiar with terms of use before buying online.
Just a general thought.:cool:

Danger Den's terms are they take care of their customers. This was a fluke. If anyone here has DD issues please contact me.
10-20-2010, 08:55 AM
DarthBeavis

Quote:

Originally Posted by DarthBeavis

Danger Den's terms are they take care of their customers. This was a fluke. If anyone here has DD issues please contact me.

After you attempted to contact them of course
10-20-2010, 11:15 AM
millertime359

SOunds like it may have been a case of a rep having a bad day or just being lazy. It happens. I know I have had issues like this with other companies where it took a couple of calls to get someone that felt like helping or that wasn't stupid.

Glad it got fixed though. It would be a shame to have this issue out there with the release of their new res coming up soon.
10-20-2010, 02:40 PM
Sadasius

I love happy endings...sniff sniff

Glad to see DD step up to the plate and fixed the problem. It speaks volumes for them. :up:
10-20-2010, 02:42 PM
Sparky

I got an email today with a fedex tracking #. That was quick!
10-20-2010, 02:44 PM
Sadasius

Quote:

Originally Posted by Sparky

I got an email today with a fedex tracking #. That was quick!

Awesome stuff! Very happy for you that this got resolved. :yepp:
10-20-2010, 02:44 PM
Movieman

Quote:

Originally Posted by DarthBeavis

It was being resolved before MM emailed and steps are being taken to help the responsiveness.

Oh yea? Well my email went before your email so there!:p::rofl:
God's truth, I don't care who accomplished what as long as it was settled.:up:
10-20-2010, 02:51 PM
millertime359

Quote:

Originally Posted by Movieman

Oh yea? Well my email went before your email so there!:p::rofl:
God's truth, I don't care who accomplished what as long as it was settled.:up:

That is true, I bet your e-mail did leave before DB's. He probably was filling up the jager machine. :D
10-20-2010, 02:52 PM
Martinm210

Glad it all worked out.. :up::clap:

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*RESOLVED* Beware of Danger Den's warranty

RESOLVED Beware of Danger Den's warranty