ASUS X99 Motherboard Series - Official Support Thread

Hello

As with most all international corporations ASUS is divided into inter-corporation companies based on location. These separate entities have fixed resources and budgets for support of their area of responsibility. Raja is employed by the N.A. division and his support for the most part is required to stay within that region. Any disagreement with this would best be directed toward ASUS HQ not on a non-ASUS forum.

Raja cant replicate it, so all is OK .... GGGGGRRRRRRR

Quote:

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Originally Posted by M31

Raja, out of interest, what is the UK tel number you are passing us on to?

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Hello

Seems easy enough to find.

http://www.asus.com/uk/support/

So UK asuds

Quote:

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Originally Posted by Praz

Hello

Seems easy enough to find.

http://www.asus.com/uk/support/

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M31, enough already.

A firmware update for xonar or driver update, something conflicting most likely.

Just post a fix request when you have a problem with parts in hand, as of right now you are trolling Asus with your frustration in trying to get answers and I do no see if going well.

Lets see some more overclocking. This thread has me all excited now! I just read the whole thing. keep up the great work! :toast:

2 hours Realbench with 4.5G cache, 4.5G CPU and DDR4-3200:

http://s22.postimg.org/ic11qk40x/450...as17rbpass.jpg

For those who have not done so, please read Shamino's OC guide for RVE.

Thanks Raja!

Quick update on the soundcard issue; temporary workaround is to put the PC into sleep / hibernation after a cold boot, wake it up again and the card works.

Let's get this thread back on topic :)

small update with 4.8 uncore and cpu @ LN2

4G
http://i.imgur.com/p9zuaeM.png

5G
http://i.imgur.com/o8ZAsDW.png

Quote:

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Originally Posted by l0ud_sil3nc3

Let's get this thread back on topic :)

small update with 4.8 uncore and cpu @ LN2

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holy crap! :clap:

Uncore tests, cpu@-30

3100 cas11 with appropriate thirds won't finished

http://i.imgur.com/K1MBejF.jpg

4.6 CPU, 4.6 cache, water-cooled 2hours RB pass:


http://s30.postimg.org/xu44hixzl/4600rbpass.jpg

Good run Raja:up:

Raja I'm getting random reboots with Asus x99 Deluxe

specs:
Asus x99 Deluxe bios 0904 (I've tried 0801, 0902, 0904)
i7 5820k
CORSAIR Vengeance LPX 16GB (4 x 4GB) 288-Pin DDR4 SDRAM DDR4 2800 (PC4-22400) Desktop MemoryModel CMK16GX4M4A2800C16
gtx 760
swiftech h220x
intel 240 ssd
1 tb hdd

At stock or at OC?

yes at stock no overclock at all. Sometimes everything freezes when I'm in bios, I noticed that Dram voltage when on Auto changes to 1.50v

For the record, a rep of Asus Australia has contacted me by PM and make a very generous offer to replace CPU, mobo and PSU and take the old parts off my hands to try and work out what went wrong. As the retailer now has the old parts it's uncertain whether this will be possible, but this is excellent customer service which should be publicly recognised and I'm sure as hell going to try.

Really good job folks, well done. You've just earned a repeat customer.

Quote:

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Originally Posted by rusty

yes at stock no overclock at all. Sometimes everything freezes when I'm in bios, I noticed that Dram voltage when on Auto changes to 1.50v

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If its freezing in UEFI it's unstable. Are you loading XMP or configuring DRAM settings yourself? XMP should show 1.35V on auto when it is applied and the system has been reBOOTed.

Do the freezes occur when at complete defaults and memory is left at DDR4-2133 (auto) after clear CMOS as well?

If so check the DRAM is not faulty. Also check if the kit has been programmed properly by Corsair. There are some LPX kits in the wild with missing profiles etc. If that's the case you will need to RMA the memory kit.

If that checks out, check each DIMM individually and see if you can locate an issue.

Quote:

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Originally Posted by SoulsCollective

For the record, a rep of Asus Australia has contacted me by PM and make a very generous offer to replace CPU, mobo and PSU and take the old parts off my hands to try and work out what went wrong. As the retailer now has the old parts it's uncertain whether this will be possible, but this is excellent customer service which should be publicly recognised and I'm sure as hell going to try.

Really good job folks, well done. You've just earned a repeat customer.

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No worries, I forwarded to HQ who got in touch with Jack on your side. :)

Quote:

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Originally Posted by Raja@ASUS

If its freezing in UEFI it's unstable. Are you loading XMP or configuring DRAM settings yourself? XMP should show 1.35V on auto when it is applied and the system has been reBOOTed.

Do the freezes occur when at complete defaults and memory is left at DDR4-2133 (auto) after clear CMOS as well?

If so check the DRAM is not faulty. Also check if the kit has been programmed properly by Corsair. There are some LPX kits in the wild with missing profiles etc. If that's the case you will need to RMA the memory kit.

If that checks out, check each DIMM individually and see if you can locate an issue.

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No Im not loading xmp leaving it on manual. cpu voltage is on auto and dram voltage I set to 1.200v. I set memory to 2800 which is the default for this specific one. I've run several memtests without errors. Cleared CMOS a few times as well.

Quote:

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Originally Posted by rusty

No Im not loading xmp leaving it on manual. cpu voltage is on auto and dram voltage I set to 1.200v. I set memory to 2800 which is the default for this specific one. I've run several memtests without errors. Cleared CMOS a few times as well.

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Try the following:

1) Disable anti-surge in UEFI. See if that affects anything.

2)If number one does not help: Re-seat CPU. Try again. See what the OS shows in event viewer error logs.

Quote:

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Originally Posted by Raja@ASUS

Try the following:

1) Disable anti-surge in UEFI. See if that affects anything.

2)If number one does not help: Re-seat CPU. Try again. See what the OS shows in event viewer error logs.

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Will do that tomorrow. Raja which PSU would you recommend ? Currently I have corsair 850TX.

I use a variety of PSUs here: Antec, Corsair & PCP

I disabled anti surge and reseated the cpu, later pc froze again. If nothing works Im about to return the entire setup to the store. Also when pc boots it freezes sometimes in 60 6B and someother codes I cant recall right now.

doing RMA and if thats not working then refund

Check temps and make sure the pump is spinning at full speed. That's all the debugging I can help you with from here.

temps idle 37c max 65c, need to find how to check the pump speed.

Hi Rusty,

I think it is your ram. break it down to one stick of ram installed closest to the rear panel.

Test each stick

Quote:

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Originally Posted by FUGGER

Hi Rusty,

I think it is your ram. break it down to one stick of ram installed closest to the rear panel.

Test each stick

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Thank You Fugger, I'll try that. What do you use to test your ddr4 ?

Set Q-Fan control to disabled on the header the pump is connected to. This will run the pump at full speed. Make sure you are not using the pump with a fan on the CPU and CPU OPT headers (if the pump is on the OPT header).

As you are already passing Memtest with quad channel, I think it will be tough for you to nail down any memory instability with a single module.

@rusty
Try like Raja said, use only 1 stick of ram, drop the speed down to 2133.

AND.. maybe try vmem at 1.3v, that isn't to high I think, just because ddr4 is spec'ed at 1.2v, doesn't mean it prefers it, it'll probably need more for 2800mhz anyways.

1.35v is probably the starting point I would think...

One more thing, if you installed windows or whatever os you have while you were unstable, you might not beable to get it stable afterwards even if you fix the bios settings.
Always start low and safe, verify it's stable before you clock up.


Anyways listen to these guys here, they can probably help you sort it out but you have to actually listen.
2800mhz mem isn't stock you know..., even if the ram is rated for it.

Quote:

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Originally Posted by Raja@ASUS

Set Q-Fan control to disabled on the header the pump is connected to. This will run the pump at full speed. Make sure you are not using the pump with a fan on the CPU and CPU OPT headers (if the pump is on the OPT header).

As you are already passing Memtest with quad channel, I think it will be tough for you to nail down any memory instability with a single module.

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Thanks Raja I'm trying that so far no difference :(

Check event viewer for error logs when the resets occur.

Quote:

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Originally Posted by Raja@ASUS

Check event viewer for error logs when the resets occur.

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I will look into that but tomorrow rma is going out cause shipping label was created already.

Okay, good luck.

Testing 4X8GB with high uncore, cpu cold

http://i.imgur.com/OLTamPo.jpg

Good result Dumo :)

Watercooled 4647MHz CPU and Cache. DDR4-3305 1T 2 hours of Realbench (2X570s)


http://s3.postimg.org/cjuj6hyb7/4647rbpass.jpg

I seem to have a very good 5820k on a X99 deluxe, can boot and windows stable at 4.9-5ghz and games for hours at 4.8ghz (even IBT stable for 10 passes of very high) but it crashes in realbench and x264 stress test at 4.7ghz. This is a problem for me because I upgraded largely to do x264 encoding lol.

I keep getting 124 and 101 BSODs which are usually vcore, but I truly don't believe it is because there is no difference between 1.32 and 1.4v for stability. Maybe a little more vcore helps slightly. Here are my settings that I cannot get stable:

4.7ghz
1.3 - 1.4v

PCHIO 1.625
VCCIO 1.2
CPU Cache 1.23125
pch core 1.2
vccio cpu 1.2
CPU Input voltage: 2.15

Optimized cpu phase power control
140% cpu current capability
Auto cpu vrm switching frequency
CPU llc 9

Have tried with LLC on auto as well as manually levels 8 and 9, seems to make no difference.

Temps are great, have a nice water setup. Never hits 80c in x264 or realbench.

VRM temps are getting hot, around 78-80c.

I am totally out of ideas, is it the board? Should I return it and get the Rampage? I really want 4.8ghz stable for 24/7 use.

5930K retail uncore testing, TT W3U on cpu

4Ghz 1.2V

http://i.imgur.com/09ZEj52.png


4.5Ghz 1.28V

http://i.imgur.com/SFm2hgS.png

Quote:

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Originally Posted by Dumo

5930K retail uncore testing, TT W3U on cpu

4Ghz 1.2V

http://i.imgur.com/09ZEj52.png


4.5Ghz 1.28V

http://i.imgur.com/SFm2hgS.png

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OMG those are amazing results my friend !!!

Quote:

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Originally Posted by computerpro3

I seem to have a very good 5820k on a X99 deluxe, can boot and windows stable at 4.9-5ghz and games for hours at 4.8ghz (even IBT stable for 10 passes of very high) but it crashes in realbench and x264 stress test at 4.7ghz. This is a problem for me because I upgraded largely to do x264 encoding lol.

I keep getting 124 and 101 BSODs which are usually vcore, but I truly don't believe it is because there is no difference between 1.32 and 1.4v for stability. Maybe a little more vcore helps slightly. Here are my settings that I cannot get stable:

4.7ghz
1.3 - 1.4v

PCHIO 1.625
VCCIO 1.2
CPU Cache 1.23125
pch core 1.2
vccio cpu 1.2
CPU Input voltage: 2.15

Optimized cpu phase power control
140% cpu current capability
Auto cpu vrm switching frequency
CPU llc 9

Have tried with LLC on auto as well as manually levels 8 and 9, seems to make no difference.

Temps are great, have a nice water setup. Never hits 80c in x264 or realbench.

VRM temps are getting hot, around 78-80c.

I am totally out of ideas, is it the board? Should I return it and get the Rampage? I really want 4.8ghz stable for 24/7 use.

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More likely the CPU. We don't always get what we want frequency wise from a CPU in all applications. Looking at the voltages being used that CPU is being hammered with all sorts.

Do you really need VCCIN at 2.15 for example?

Probably needs more Vcore for encoding - up to you of you want to do that. Personally I'd run the CPU where it's comfortable and not stretch it too far.

Some numbers

http://fugger.ipage.com/x99/06c.png

http://fugger.ipage.com/x99/maxd.png

Nice!

Awesome DRAM clocks+timings Charles!

some XTU efficiency testing here

4G
http://www.ocaholic.ch/modules/xcgal...creen057~0.jpg

http://www.ocaholic.ch/modules/xcgal...creen057~0.jpg

5G

http://www.ocaholic.ch/modules/xcgal..._screen059.jpg

http://www.ocaholic.ch/modules/xcgal.../screen059.jpg

5280
http://www.ocaholic.ch/modules/xcgal..._screen061.jpg

http://www.ocaholic.ch/modules/xcgal.../screen061.jpg

More test

http://i.imgur.com/rPSmoxt.png

playing playing and playing, training training gave me 43/43 C10 nice job asus, 5035 uncore incoming later

http://www.ocaholic.ch/modules/xcgal.../screen016.jpg

http://www.ocaholic.ch/modules/xcgal...7/IMG_3536.JPG

Very nice Hiwa.

Thermaltake Ultimate 3.0 without fans - no air flow for hours -> days

I could run at stock forever without a fan. Getting Windows 10 setup, lots of broken.

http://fugger.ipage.com/x99/06nofan.png

Test again with runmc's SS. Awesome load handling with -45C evap temp:up:

http://i.imgur.com/RCmVj4r.png

I haven't tried 10 yet Charles. You like?

Im downloading it. I heard more positives reaction than negatives. Only HWBOT not allow Win10. The same donwclock issue as with Win8...

Quote:

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Originally Posted by FlanK3r

Im downloading it. I heard more positives reaction than negatives. Only HWBOT not allow Win10. The same donwclock issue as with Win8...

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Let me know how you like it. I like 8.1 for my home rigs so may jump over to this.

I will switch to 10 Preview for home, no more metro.

Hi Guys,

Quick question. Spec X99 deluxe/ i7 5930k with a swiftech h320 cooler with a bit of a difference..... I use three undervolted Sanyo Denki 120*38mm(love em) on the swiftech instead of the default ones. The motherboard headers or the mini fan extension, can they either take the amps the denkis draw? I currently have them connected to the fan controller on my NZXT phantom 820 which can take 30w per channel. I'd like to use the smart fan features of this mobo? Dont wanna fry those headers.

Cheers

Just ordered a new setup myself. 5820k / X99 Deluxe / Vengeance LPX 2666C15 will be under a custom loop so I am hoping for good results.

okay think I have a good understanding of the board now, and pesky ddr4 timings.
http://i.imgur.com/OQd9r7w.jpg


For me 3100 C11 is all over the place, sometimes 7m20.865-7m.20.562 1 time in 2 days.

3200 C12, can run back to back same time within .100 over and over again.

Normal wazza and method is working fine here.


http://i.imgur.com/vCEGoOL.jpg

Cold next weekend when 2nd Tsai Pot arrives. :)

Quote:

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Originally Posted by allygash

Hi Guys,

Quick question. Spec X99 deluxe/ i7 5930k with a swiftech h320 cooler with a bit of a difference..... I use three undervolted Sanyo Denki 120*38mm(love em) on the swiftech instead of the default ones. The motherboard headers or the mini fan extension, can they either take the amps the denkis draw? I currently have them connected to the fan controller on my NZXT phantom 820 which can take 30w per channel. I'd like to use the smart fan features of this mobo? Dont wanna fry those headers.

Cheers

---

Each header is rated at 1 amp max.

The max for this chip

http://i.imgur.com/8IuvYsX.png

http://i.imgur.com/q3loMSe.png

http://i.imgur.com/IcfYQhz.jpg

nice dumo:up:

Dumo: with which cooling method? Phase? If yes, seems very good, if LN2 - not much at CPU :(

LN2 FlanK3r, unfortunately

http://www.overclock.net/content/type/61/id/2200199/

http://i.imgur.com/1IVI5Wv.jpg

on single stage, still getting spanked by fred haha

3D fun ahead

TT water 3.00 hold the load fine

http://i.imgur.com/e5r86Gw.jpg

Red board bleeding efficiency :)

http://i.imgur.com/xMLNIBo.png

Have a higher one at 5140, but failed @ screening.

http://hwbot.org/submission/2645919_...20k_2097_marks

Good efficiency LS, what memory and uncore settings?

Quote:

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Originally Posted by hiwa

Good efficiency LS, what memory and uncore settings?

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3200 12-13-15-15 tight with 4.7 uncore:)

4.8 is doable but almost all chips I have tested stop at about 4.9 uncore.

So retested this 5960X one more time before it gets returned to confirm the turdiness.

5.2 R15

http://i.imgur.com/BDRcT3N.png

5.3G R15

http://i.imgur.com/lmWRuOe.png

5G XTU

http://i.imgur.com/aZM1l2j.png

5.2 XTU

http://i.imgur.com/i4hJ1r6.png

Just had a nice surprise from my lovely Wife, a great birthday present I must say. Guess what I'm up to this weekend, lol.:)

http://i572.photobucket.com/albums/s...2/IMG_3842.jpg

Been playing around with my 5820K...and while not as awesome as you guys and your fancy 5960X's....lol

I think I've got a decent one. 4.5Ghz on Air @ 1.28v and 4.7Ghz at some voltage but BSODs on bench. Haven't touched other voltages and will have it under water next weekend.

Tests 4X8

http://i.imgur.com/KeiP5oF.png


4X4

http://i.imgur.com/GctnChW.png

Latest UEFI Build for R5E:
RAMPAGE V EXTREME UEFI 0801
0801 Download Mirror


Latest UEFI build 1002 for the X99-Deluxe:

X99-Deluxe 1002 UEFI
Mirror

Thank you Raja

Got a nice deal on an open-box R5E from Micro Center, playing with the memory presets as I still don't have a good feel for X99/DDR4.

http://i947.photobucket.com/albums/a...ps64bf8d44.jpg

Really good results, similar to my Corsair LPX top end.

You are showing a really low uncore speed, that board/chip should do 4.5Ghz without touching voltages.

Quote:

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Originally Posted by FUGGER

Really good results, similar to my Corsair LPX top end.

You are showing a really low uncore speed, that board/chip should do 4.5Ghz without touching voltages.

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Yessir!

http://i947.photobucket.com/albums/a...ps694b5b55.jpg

For those of you looking at memory access times between two points here's a quick sheet showing which will access faster. Just enter Mem Freq and CAS:

https://docs.google.com/spreadsheets...it?usp=sharing


This does assume that all other timings remain static and are not increased more than 1 clock for every ~ DDR4 200MHz frequency hike.



Also, excludes any IO buffer delays, however, WCL should auto adjust with CAS in UEFI and bring the RTL value down accordingly.

http://img4.hostingpics.net/pics/901...0cache121v.png

Just confirming that in order to run DDR4 2800 you have to use base clock adjustment?

Something is disagreeing with base clock ~128Mhz. Can't figure it out.

Quote:

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Originally Posted by Chr0n1c

Just confirming that in order to run DDR4 2800 you have to use base clock adjustment?

Something is disagreeing with base clock ~128Mhz. Can't figure it out.

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Hello

Load the 2800 XMP profile. The board will select the 125 strap and properly set the needed BCLK for 2800MHz memory speed.

Quote:

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Originally Posted by Praz

Hello

Load the 2800 XMP profile. The board will select the 125 strap and properly set the needed BCLK for 2800MHz memory speed.

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Hey Praz, thanks for the reply. I should have elaborated on my question.

Can I run at 45 x 100 while still keeping the Ram @ DDR2800? I've tried setting it this way but it goes into a boot loop.

Seems the only way that works is XMP, but I encounter bios error codes for PCI/AMI/NVRAM on boot.... which is due to a device not handling the higher base clock correct?
It was testing for a little while then crashed and I got those errors. 61,67, 6b? or bd? , 9f, 96 are the bios codes I was getting.

R5E with Micron 4GB single side test

http://i.imgur.com/unaruZ2.png

http://i.imgur.com/CRwIlhm.png

Quote:

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Originally Posted by Chr0n1c

Hey Praz, thanks for the reply. I should have elaborated on my question.

Can I run at 45 x 100 while still keeping the Ram @ DDR2800? I've tried setting it this way but it goes into a boot loop.

Seems the only way that works is XMP, but I encounter bios error codes for PCI/AMI/NVRAM on boot.... which is due to a device not handling the higher base clock correct?
It was testing for a little while then crashed and I got those errors. 61,67, 6b? or bd? , 9f, 96 are the bios codes I was getting.

---

Hello

Those are memory related errors. 2800MHz memory speed using the 125 strap will result in DMI, PCIe and so on at only slightly more than 100MHz. You may need to adjust VCCSA to get past those errors. 2800MHz on the 100 strap can be done but depending on the CPU may require quite a bit of tuning and will most likely result in higher voltages than the same memory speed with the 125 strap.

Hynix-MFR, new to this platform, just started tweaking things slowly. 1.35V

http://i572.photobucket.com/albums/s.../Capture90.jpg

Tighter timings, 1.65v
http://i572.photobucket.com/albums/s.../Capture94.jpg

moorhen2 what are the ram volts ?

Quote:

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Originally Posted by rusty

moorhen2 what are the ram volts ?

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Hi rusty, at stock timings 15-15-15-35 1.350v's, at 12-14-16-15 1.65v's.

Quote:

---

Originally Posted by Praz

Hello

Those are memory related errors. 2800MHz memory speed using the 125 strap will result in DMI, PCIe and so on at only slightly more than 100MHz. You may need to adjust VCCSA to get past those errors. 2800MHz on the 100 strap can be done but depending on the CPU may require quite a bit of tuning and will most likely result in higher voltages than the same memory speed with the 125 strap.

---

Thank you very much for the help and information!!!

Quote:

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Originally Posted by Chr0n1c

Thank you very much for the help and information!!!

---

Hello

You're Welcome. :)

what is vccsa called on this mobo, cause I don't see it.

system agent mate :)

I can't for the life of me get an adaptive overclock going. No matter what I do my clock and voltage stays pinned at the specified core ratio in bios...

What I'm *trying* to achieve is: My cpu will run at 4.4GHz under any kind of load on all, but when it's idling drops down to low voltage and clock...
What am I missing here? I have SpeedStep, Turbo, and C States all enabled, I've set my voltage to adaptive with an offset... Ugh...

Quote:

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Originally Posted by zoson

What I'm *trying* to achieve is: My cpu will run at 4.4GHz under any kind of load on all, but when it's idling drops down to low voltage and clock...
What am I missing here? I have SpeedStep, Turbo, and C States all enabled, I've set my voltage to adaptive with an offset... Ugh...

---

It's working as intended with those settings.
If you want your overclock to be at 4.4Ghz all the time you will need to disable EIST and CPU power saving states, although that kind of defeats the purpose of using adaptive mode.
Also, if you're using Windows 7 or higher, you will need to select the 'high performance' power plan in Windows.

Quote:

---

Originally Posted by Wendy

It's working as intended with those settings.
If you want your overclock to be at 4.4Ghz all the time you will need to disable EIST and CPU power saving states, although that kind of defeats the purpose of using adaptive mode.
Also, if you're using Windows 7 or higher, you will need to select the 'high performance' power plan in Windows.

---

That's the thing, it's not downclocking. I do have my windows set to high performance and I have minimum state at 10% and max at 100%... Still no scaling. It's behaving as if eist/c states/turbo are set to off in bios...

It's NOT behaving correctly. I got this working on SB-E without an issue...

Anyone got a 5960x batch L418C675 on this board ? interested in results :)

Anyone experiencing cold boot problems? Stable at 4.5Ghz all day long but then after the system sits powered off for a long period and is booted up the bios reports the OC has failed.

Input/help is much appreciated.

nevermind, i had CPU SVID disabled. woops. All working now.

Quote:

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Originally Posted by Chr0n1c

Anyone experiencing cold boot problems? Stable at 4.5Ghz all day long but then after the system sits powered off for a long period and is booted up the bios reports the OC has failed.

Input/help is much appreciated.

---

Check the POST code it hangs on then report back. likely need to tune VCCSA, DRAM voltage and change FAST BOOT settings to store "good" DRAM training to NVRAM.

Quote:

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Originally Posted by Raja@ASUS

Check the POST code it hangs on then report back. likely need to tune VCCSA, DRAM voltage and change FAST BOOT settings to store "good" DRAM training to NVRAM.

---

Hi Raja, Truly appreciate the reply.

Running at:

45x100 1.3125v
2666Mhz

Have boot dram voltage @ 1.45 and eventual @ 1.35
Cache @ 38 & ~1.22v
VCCSA @ 1.0 (have tried up to 1.15)

I've also disabled every fast boot option. No luck at all. This system is stable all day long besides a cold boot.

Getting the following post codes: 00 / 6F / 4F / 67

Gonna keep trying until I get it.