EK Discussion and panic

[Charles Wirth]

OMG OMG OMG...

First off settle down and take a deep breath.

Let Eddie get a few blocks back from RMA to see the failures, then it would be best for him to diagnose the problems and then give us answers.

It may be poor plating, it may be corrosion, it may be a few trying to causing as much panic as possible.

There are many threads discussing additive, be aware they are heavily moderated to maintain useful information. Any anti-EK signatures or comments will be removed at the moderators discretion, without notice, and you may be removed from this section.

[Charles Wirth]

Bump, making sure those concerned read this.

[dinos22]

this is the only sensible way to approach an issue. EK has been around for a long time and deserves a bit more respect. Give them time to look into it and figure out what's going on and how to best address this guys!

[Phatboy69]

I couldn't agree more... and gee this new look is freaking me out! Very glad the anti-vendor stuff has been cleaned up too, good job guys!

[Church]

BTW, latest news post on EK's site regarding nickel plated blocks issue from Eddy:

Dear EK partner/user,
As EK is looking for lasting solution for nickel plating issue (concerning corrosion because of silver coils and copper sulphate additive) we decided to halt sales of nickel plated products till solution is found and tested. Our resellers were advised to halt sales too.
We cannot put users into position, that we replace products and corrosion starts again on new product. Hopefully we will find an answer and tested solution in short while.
We will update you as soon as we have any news.
However, If customer insists on buying EK nickel block, we offer a customer full 24 month warranty on material, manufacturing and corrosion.
Edvard König

Imho wise enough move. Wish for EK to get soon back on track.

[shazza]

Please contact EK directly if you have specific questions about blocks you already have.

[zalbard]

@churchy:
thanks for posting! And yep, I totally agree, this is a very sensible move. In every way.

[gmat]

And good luck to Eddy for sorting out this mess. Watercooling world is very small, there are very few actors, and EK has been one of the major supporting actors for our hobby for a long long time. I hope he has enough financial backbone to withstand this hit, GPU blocks are the most expensive products around...

[theseeker]

Definitely the correct thing to do. Good luck Eddy.

[Computurd]

yeah crazy how everyone has used his stuff for years, and everyone jumps up and down screaming for him to make new waterblocks for every new card or board under the sun, but now everyone is ready to hang him.
and yes, one of my blocks is affected. just chill out people.

[MrToad]

@ FUGGER:

Thanks for being the voice of reason (is a voice still a voice when it's written down?)

@churchy:

Thanks for quoting EK's latest official statement. Personally I think it's a very reasonable way to deal with the situation.

[NaeKuh]

There is still no words of im sorry in that post.

Are we ever going to get an apology?

Fugger this is why were mad. Its not just based on why the blocks failed.
Everyone understands, manufactor messups happen.
No vendor is immune to this.

But a good vendor will apologize.

They should of said SORRY from the start. Instead they are saying TESTING.. more TESTING.. and even more TESTING.

This is whats aggravating us.

If Eddy is reading this thread, You need to say "IM SORRY".
This will calm a lot of us down if you do.

Say IM SORRY for the mess this is causing... u dont even need to say the direct reason.
But we are looking for an apology.

[Erklat]

Any anti-EK signatures or comments will be removed at the moderators discretion, without notice, and you may be removed from this section.

I Sir applaud to you and the rest of the staff, very much for this extremely sensible move!
No point in chasing after a windmill all over again when all we should be looking after is the problem solved for any future reference.

[OldChap]

I had heard that Eddy has not been well for a while now so some of you might bear this in mind, if only when expecting a fast reply. If I were he then I would want to have definitive answers before taking this further.

Good thread Fugger!

[brammers]

I had a Nickel FC580 that was showing areas which were cause for concern, after only 4 months of using water and no additive at all.

I had lots of emails back and forth to EK support and to be honest, they were helpful. Sure there's a language and cultural barrier - but that's to be expected when dealing with eastern Europe (I'm in the UK myself) - you get used to it, no biggie.

What I can say, is that if you approach them in a calm and civil manner (like most people would appreciate) then they will do the right thing by you. They did the right thing by me. I'll buy EK products in the future on the basis of how it was handled in my case (YMMV).

Am I happy I had to tear the loop down and return the block, no, not really. Did anyone die? No. Was I badly affected, no - I caught it before anything went badly wrong (fortunately). Do I understand why someone who had just lost a lot of expensive gear to the problem would rant a bit, sure. Do I think there could've been a better communication, yes. Could a little perceived humility have saved a lot of frayed tempers, definitely. Although having dealt with a few different countries from that area, even if they are expressing humility, many western Europeans often can't spot it (me included).

I'm sure lessons have been learnt on all sides.

At the end of the day though, they are sorting the problem - by the looks of it on a case-by-case (well, at least reseller by reseller) basis. Fair enough.

Sure, a "sorry for the inconvenience guys" would be nice. When the dust settles and the RMAs have been taken care of (along with a fix to whatever the problem is/was) hopefully we'll get one (hint, hint Eddy!).

Anyway, that was my one post on the subject.

(flame suit on?)

J

[dejanh]

yeah crazy how everyone has used his stuff for years, and everyone jumps up and down screaming for him to make new waterblocks for every new card or board under the sun, but now everyone is ready to hang him.
and yes, one of my blocks is affected. just chill out people.

This, 1000x this. Well said.

[stangracin3]

What I can say, is that if you approach them in a calm and civil manner (like most people would appreciate) then they will do the right thing by you. They did the right thing by me. I'll buy EK products in the future on the basis of how it was handled in my case (YMMV).

J

here is the problem. you are in the minority...

[SNiiPE_DoGG]

What I can say, is that if you approach them in a calm and civil manner (like most people would appreciate) then they will do the right thing by you. They did the right thing by me. I'll buy EK products in the future on the basis of how it was handled in my case (YMMV).

This is a very important point, I see so many of these issue threads pop up claiming poor support and ignoring. If your going to contact a company about a problem you MUST do it in a civil and respectful manner. The nicer you are to them the better they will treat you. (works with all companies, not just EK)

[Jokester_wild]

100% agree, EK has been a fantastic company for years. Started using there blocks back in the 1900xt days!

[Vapor]

Thread cleaned. EK threads have deteriorated too quickly and too reliably; people should err on the side of not saying anything at all.

[[XC] Oj101]

There are many threads discussing additive, be aware they are heavily moderated to maintain useful information. Any anti-EK signatures or comments will be removed at the moderators discretion, without notice, and you may be removed from this section.

[Church]

Latest update from EK's side:

RMA is upgraded on two points:
1. We are lifting the RMA limit on corrosion to full 24month from the end-user purchase date without limit.
2. EK will cover all shipping costs of the RMA block to reseller and shipping of the replacement block back to customer.
The procedure of RMA request stays the same; filling the RMA form.

Shipping costs covering is nice bit for those located afar.

[Kenjiwing]

Thats great to hear.. I guess I will go ahead and RMA my blocks now.

[the finisher]

It's great to see EK step up.

[theron]

what is he reacting to? there has been no more news about this afaik?