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I bought 3 of these and wow I've never seen such terrible workmanship in my life. None of the 3 are the same size and one is cut so badly the bottom of the res contacts the top of my mpc355. I shut it down but it already killed the pump. Anyone else have issues with xspc? They've lost me as a customer for sure.
I have 2 of them running, and I guess i was lucky, I love them...
so i am buying 2 more for my next system....
i'll see then.
I guess it quality control problem. Had some problem though when mounting the top because it has a spiral shape inside.End up mounting the top 2 times because it touch the side of the impeller.
Mine wasn't hitting the side but was hitting the top of the impeller.
I didn't have any impeller impact issues with the XSPC tops, but I did on a couple of others at high flow conditions. All of the tops except the stock top and OClabs top do not have pegs to align the top for you, so to do it right you shoul manually looked down the inlet hole before installing the barb and lined up the top with the impeller inlet hole.
If it's truely installed centered and impacting, RMA it...that's the best way to give any QC department feedback. My only trouble was with the threading on the res top cap, but that wasn't apparent in the dual bay respump, so I assumed it was more of a fluke.
I would just double check with the inlet barb off, that just before snugging the bolts all the way down that you align the top to the impeller. This probably helps ensure the best performance too.
The machining quality on my xspc top is horrid as well. The threads were so bad that I had to retap it myself just to get plain old D-tek G1/4 barbs to thread in.
I think they may be done en-mass on a manual machine, I saw stuff similar to this coming out of the shop next door before they upgraded to CNC machines. It simply takes too long to be perfect when you are machining manually, and need to get a load of parts done.
Well just an update.
XSPC agreed to send me 2 replacements. I sent them a copy of the invoice and was very clear about which product I had an issue with. 2 weeks goes by as they don't have any in stock and I get a package delivered.
First off they put my address down wrong on 2 different packages. I double checked that I had typed my address in correctly and I had. So I had to call DHL and get them to correct it. They had to go and pick up the boxes where they had delivered them and bring them to me.
Second I open up the boxes and they sent the wrong product. They sent me 2 tops but not the restops I ordered.
I sent another email to them and cc'ed it John over at jabtech where I bought them from. John has been great through this whole process and sent me 2 replacement tops because the issue was just dragging out too far.
The end result.
I still haven't received an email back from the folks at XSPC.
John was great and I thank him for all that he did for me.
My system is now leak testing as I type this and it seems all is good.
I must say customer service at XSPC is a joke and I will never buy another product from them again.
Grades handed out
Jabtech A+
XSPC Quality F
XSPC Attention to detail F
XSPC didn't email back? I asked them a question today and I had an answer within the hour.
I think they started ignoring my emails hoping I'd go away.
I just ordered an xspc top. It should be here tomorrow. I really hope I don't have any issues with them :shakes: Is it just the res tops that people are having problems with or is it the regular pump tops too?
For me it was the restops but the reg. top looks to be the same without the res. I hope yours are good. I'm just happy to have 3 working ones now.
I had a problem with my XSPC top (not res top) that I ordered a few months ago. One of the threads for the barb wasn't tapped in enough so that the barb simply wouldn't screw in all the way. Fortunately I had just bought a G1/4" tap, so I just tapped it out myself and all is well.
....Quote:
Originally Posted by voigts
1 lesson i learned about TOPS.
You never want to tap it yourself. Theres a reason why its like that.
As for the long barbs, simple solution would be getting shorter ones like FB Fatboy's or Koolance barbs, or even EK spacers with barbs. :cool:
Tapping should of been the last option.
yea, the XSPC resi and Fatboyz is a great combo......
Mine will be here on Thursday. I hope I get lucky. =\
And here I was thinking XSPC would be one of the best companies in wc. QC people!
EDIT : Could be Friday now. Oh well lol.
I bought an XSPC top(non res) and it fit perfectly. Looked fantastic, no problems at all.
From Jab-Tech in 2 days cheapest shipping, love it.
I bought one each of the XSPC Res Tops and Edge Acrylic 'block based soley on Martin's testing and I'm fairly pleased, having two criticisms.
One, the Res Top has the outlet barb threading at about a 30 degree up angle as opposed to parallel to the pump base. This rather sucks if you want (like me) to do a direct mount to your radiator using a male to male fitting and a G 3/8" to G 1/4" adapter. Guess I have to fab up something.... :shrug:
Second, the Edge 'block doesn't come with any mounting instructions, nor are there any on their 'site. But it's a beautiful block. Too bad it's not made of silver. :rofl:
Quote:
Originally Posted by NaeKuh
If you notice my post above his, I had the same problem with my xspc top. It didn't have to do with the depth of the thread, the tap originally used was so incredibly worn that it was actually tapping undersized threads.
:p:
No machine shop that I know of would ever consider using a tap that worn, it would be tossed immediately. The fit of the threads was so tight that I had to use a socket to remove the barbs, a crescent wrench couldn't even get a good enough grip. That is just sad; threads for o-ring sealed fittings should be an easy fit.
WOW, i have been loving the first 2 i purchased, they worked great with fatboyz.
now they are incorperated in my next build which i need 3 now.
so it will be interesting to see what i get. I think I will use Jab-Tech
since it was where i got my first 2 and love the place....
I'll order when i get paid on friday and keep you posted,,,,,,
now to get 2 more pumps....:lol:
1 of 2 xspc ddc top, not the res top, i have had slight angle to the inlet threading, well at least we use o-ring barbs to seal them so not really a problem, you just see 1 side of the o-ring more squished than the other side...
and while putting on different high flow barbs on them, i had to use a wrench... definitely some QC issues...
3 problems with the same pump? Maybe it's the pump that's off? Just a different perspective. Who knows maybe there's some fraudulant parts floating around?
Geez, I wanted to order the res top since Martins testing said it's a real winner, but this makes me kind of anxious now...
I'm kind of in the same boat now. There simply seems like there's too many problems going on with the production of these things to take the chance right now.
In my case it wasn't the pump. The first bad one killed a pump but I had a spare to test with and the impeller wouldn't spin with that one either. Both pumps are identical mcp355s. I put a Petra's top on it and it worked great so the pump wasn't the issue.Quote:
Originally Posted by DRT-Maverick
The second bad one just made a buzzing sound no matter how I positioned it.
The 2 replacemente are going strong and hopefully everyone who already has one on order gets a good one.
As for the fraudulant parts, I doubt it. One of my pumps came from Jab-tech and one of the others from Microcenter so unless both companies got fakes that rules the pump out. If I understand correctly Jab-tech gets stuff directly from XSPC so that would rule that out too.
The email XSPC sent me gave me the impression that my replacements were shipped from the factory. If thats the case the factory is in China. The contact address listed on the XSPC website is in the UK. Knowing that info I would conclude they have them made 3rd party for the cheapest price possible where no one checks for or cares about quality. I might be wrong but that seems most likley.
Stuff is made in China because it only costs like $3 USD for labour. It doesn't mean the quality is goes down the drain [although it often happens].
I'm hoping when this 'item' is finally shipped to me that it isn't screwed but I don't think I would have checked if it weren't for this thread.
True. My point is only that they are most likley a 3rd party so XSPC likely doesn't see the prduct before it's boxed. Thus no QC check from anyone outside the factory. It's possible that they may not even handle the product at all. They may ship from factory direct to reseller. Mind you I'm not sure that either is true but it's a strong possiblity.Quote:
Originally Posted by MomijiTMO
I know someone that has a business that produces products in china.
They do high end products and have been having a tough time with the people
running the factory. They keep telling them, we are more interested in the quality then the quantity,.
They are yessed to death but nothing changes. They say rather then producing xxxxx per hour
slow it down to xxxx and put that extra time to QC, but the just aren't geared up for that.
They are numbers driven, even with years of telling them to slow down and do a better
quality job doesn't work.
So for those of us that are buying atm I guess that means going for the next best top, which would be the EK X-Top for low and average restriction loops... pfff. I hope they at least get the block right cause I want that Acrylic Edge one..
Just got mine today from FrozenCPU and tested it. No problems at all and i must say it looks beautiful. Can't say anything against the quality!Quote:
Originally Posted by p2501
Here's a pic to show off:D
http://img149.imageshack.us/img149/439/cimg0684vv7.jpg
sWEET!
But I am still not jumping ship and sticking with
XSPC Resi tops for my upcomming build, 3 of them....
I haven't see any new product come out that dioesn't have a few bad apples,
so you have to figure, there is like 5 complaints here and they prob
sold what, 5000 of them so far....
I could be wrong, but you only hear of hte bad crap, not the good stuff...
and I got 2 good ones right from th4e start.....
actually is bout USD$ 0.3 labour .. if they're to make it at $3 there's no such probs ..Quote:
Originally Posted by MomijiTMO
trading companies normally makes 100% profit .. the cost will have to be absorb by consumers ... :(
Nice pens lol, I also have a few.Quote:
Originally Posted by Solidsnake666
So true! It's quite sad it is. Our society is so pessimistic and negative. It takes quite a lot to get people to say good on anything. Yet one person voices a negative and everyone quickly follows.Quote:
Originally Posted by RealRedRaider
More like "loose nut between the keyboard and the chair" :)
Sorry, but I take some offense at that. I've been a machinist for over ten years now, and I can say that I wouldn't even consider the quality of the top I received "crappy". It is beyond crappy, it is completely unnacceptable, as in waste-bin fodder. Understandably in mass production there is a certain amount of dud parts, but this had nothing to do with that.Quote:
Originally Posted by Big_Daddy
This was machining done with horribly worn tools that should have been sharpened or trashed long ago. That means we aren't talking just 1-2 out of 5000 here. It could be the last several hundred tops in the run that were done. They probably were trying to stretch the tools out for the last mile.
I'm not saying that the success to failure ratio isn't huge, but this isn't exactly an uncommon problem. This is probably the fifth time I've seen this mentioned across several forums, and the bad batch seems to have come from jab-tech. Almost every person I've heard comment described the same problems that I diagnosed with my top upon arrival. There is obviously a signifigantly large batch of dud parts floating around... I bought my top just recently, and so did several of the other complaintants that I've seen.
The real problem here is that obviously a rather large batch of dud parts got sent out, so either the distributor needs to check these before going out, or the retailer needs to. That is just the way that it needs to be done. I would NEVER let something like that go out the door, it would immediately be sent back for exchange with the manufacturer.
You guys mention us being pessimistic and negative, yet my overall prescence on this forum is extremely happy and positive. I get a poorly made product, explain why I believe it is so, and you imply I am somehow negative? Sorry if I took it personally but I am not sure exactly how broad the generalizations you're making here are. :)
COULD it be that counterfeit parts are floating around? I just don't see XSPC making that HUGE of a mistake, especially since they're trying to push into & become on of the top brands of WC'ing. It's definitely a possibility that they had a bad batch, perhaps the machine was incorrectly calibrated before a days worth of work, but there's still the chance of counterfeit parts.
That has crossed my mind.Quote:
Originally Posted by DRT-Maverick
I still think that XSPC is an excellent and innovative company that offers great value, but this just needs to not happen again somehow. :D
Very nice, a positive account on a very recently bought top. Makes you think that they just made an error with the other ones and already corrected it.. that top looks still the best me thinks. :)Quote:
Originally Posted by Solidsnake666
I'm not here to be negative. I am sharing my experience with others here. If I felt like a bad product was made and they handled it well my complaint would be null. My issue is not really the mistake but the way it was handled. XSPC didn't get one thing right through this. It took John at jabtech who absorbed the cost of shipping the defective ones to get this right. That's my issue. ?I feel that poor customer service should be discussed so they can't get away with it. If we don't talk about it what will stop them? As a side note, all 3 of my tops are working now and are very nice and I like the product. I still won't buy xspc again based on the poor service, not the product issue.
Sorry to hear about your problems. IMO what happened is this is a brand new product and XSPC let their QC get slipshod in an attempt to get these to market. I got mine from Jab Tech too. Johns is simply one of the best.Quote:
Originally Posted by mrlader
its like they want to get known at once that they would even shipped out class b finish products that seems passable to them but to us enthusiast/extreme perfectionist is only remotely passable...
this is not really being pessimistic, its just telling of facts that some of us have some poor QC products on hand...
Purchased mine from Jab-Tech a few weeks ago, build quality is great and no leaks. Only problem is I'm waiting for a new case to put everything in =)
Maybe a batch that was meant to be scrapped was shipped out on accident?
Quote:
Originally Posted by iandh
Quote:
Originally Posted by mrlader
Honestly that wasn't even meant to offend or be directed at anyone in this thread or on this forum for that matter. I meant it in the broadest way possible. As in the human society as a whole. I mean take a look at the news for example. When you watch, majority of the content is about the bad happening in the world. It's like our society has a twisted fascination with the negative. I may be wrong but from what I've seen that's the conclusion I've come to.Quote:
Originally Posted by septim
Sorry for getting off topic:D
The very high quality of your work speaks for itself. I applaud you for standing up and saying NO to crappy workmanship. :clap: :clap:Quote:
Originally Posted by iandh
I'll get mine tonight and . . .. . it will be a good res top . .. or so I hope/pray/sacrifice a lamb to my pagan god.
:ROTF: :ROTF: :ROTF: :ROTF:Quote:
Originally Posted by MomijiTMO
I figured it was meant to be a broad generalization but the internet isn't always best at conveying meaning.Quote:
Originally Posted by Solidsnake666
Your statement standing by itself is unfortunately quite true. :)
Either way I don't look down at XSPC for this, it was just a hiccup. No biggie.
I can understand you putting down the quality of the xspc tops. Even the one I received which to me is fine. The mass produced pump top by xspc pales in comparison to the craftsmanship of the pieces you produce. If I saw your thread for your pump top before I bought this one I probably would be begging you for one lol.Quote:
Originally Posted by iandh
I also bought a XSPC res top from jab-tech. It had crooked barb threads. So crooked that the barb o-ring only seemed to be compressed on one side. I'm thinking about posting a photo of it actually. It was such a glaring defect that I RMA'd it hoping for better luck with the next one. But John emailed me to say that he couldn't get me one with threads that were tapped straight. He said they just didn't exist at the moment. I think he also said that XSPC is aware of the problem. This doesn't sound like a one off problem or a "hiccup" to me. Well this is jabtech we are talking about so he offered to refund my money and let me have the pump top too. And in fact it doesn't leak. At least not so far. It just looks like it should. I'm keeping my fingers crossed. But there's certainly not any safety factor, any room for error, at all in that o-ring seal. I would be a lot more concerned if the pump were inside my case but it is mounted externally. In the end I am quite happy with the result since I ended up with a free pump top. But I did want to add this as a data point to the discussion. It does look like XSPC has some pretty serious QC issues. I would definitely hesitate to buy future products from them or at least be careful to buy from sellers with good customer service in case of any QC problems.
And with that I'm officially scared. Well it pays to go to a better shop with good service.
Yea, I have been waitin on their CPU waterblock the "Edge" for a month now and I might get a Few EK Supreme Acrillic's
because i know they are top notch. I guess I won't order my xspc tops from jab-tech now....
I also like the Danger Den MC-TDX so who knows, I at least have the time to wait and see for a few weeks
so it will be interesting to see how it turns out.
thanks for the heads up
Did you buy from Jab-tech? seems like from what everyone is saying they're the ones with the bad tops.Quote:
Originally Posted by MomijiTMO
It's funny that I report that jab-tech gave me a free pump top (that does work) when they could have just refunded my money and you are talking about avoiding that vendor. I guess the idea is they got a bad batch and that other vendors may have tops with better machining, but that sounds kind of suspect. It doesn't sound like there is a lot of data to back that up.
Nah I bought most of my stuff from Flabbergast in Aus. :up:
I don't think many people carry it in the US. I bought from jabtech because they had the best price. I bet most of us order from jabtech and petra's. I order stuff from petra's unless I'm looking for a product they don't carry or don't have in stock. That being said I'd be most of the posters in the USA who bought the restop bought from jabtech.Quote:
Originally Posted by Solidsnake666
I usually order from petras. Sometimes from sidewinder. And when I can't find something anywhere else I order from FrozenCPU. Just happened to be I was ordering something compression fittings for about $10 off from frozen when I ordered the pump top. I've never ordered from Jab-tech actually. One plus about frozencpu for me is they're not too far from here so I don't have to pay much shipping and still get it in about 2 days.Quote:
Originally Posted by mrlader
my xspc ddc top came from frozen cpu. 1 of the 2 had slight angled when putting in a bitspower male to male coupler...
Can't wait to see your build log.
Here is mine. The impeller doesn't make contact. It's not a great job but heck if it works I don't care.
http://img123.imageshack.us/img123/3...straliaew3.jpg
Heya Guys.. Just wanted to Jump in... The OP did have a QC issue and after a few weeks with the run around from the MFR I fixed the problem myself..
As gojirasan said some had a crooked thread, I pointed it out to XSPC and said that it needs to be improved upon, we've gone through almost two new batches since then and haven't had the crooked barb problem (that doesn't mean to say it doesn't exist).
All in all though we have gone through a lot of these tops and returns/problems are under 3% with the vast majority coming from one batch.. I fully intend to keep working with XSPC and there quality issues, hopefully together we can convince them that quality of the product is every bit as important as the performance. Finally I would like to say that working with XSPC and getting parts replaced that needed to be replaced has been much much easier than the majority of other manufacturers, regardless of their location.
John
I have purchased many items from John @ Jabtech and they are a top notch outfit. I have had nothing but great service from them and he responds very quickly and is always a pleasure to deal with. :clap: :clap: :up: :up:
QFT! :YIPPIE: :up:Quote:
Originally Posted by SiGfever
just to share my personal experience...i ordered 3 xspc restops (in the Netherlands) and they seem to be in mint shape..here is an old shot
http://i24.photobucket.com/albums/c1...3062008465.jpg
ps..these restops like the fatboy fittings :D
Nice!...I love the fatboy barbs, they are by far my favorite still.Quote:
Originally Posted by Giannis86
Anyhow, both my regular XSPC top and restop had good threading in the barbs. My restop is now running my CPU loop, works and looks fine. I think some of the threading issues could be resolved simply by using shorter threaded barbs like the fatboys or regular DD highflow barbs. It seems like most of the complaints come from someone using the longer threaded barbs like D-Tek or EK barbs which have something like 7mm of thread length.
Do you guys use anything to tighten the barbs other than your hands? I have a xpsc res top and I have not installed it yet but i read this thread and i put one of my bitspower highflow fittings into the top and noticed the o-ring did not sit 100% when hand tightened. I am hesitant to use a wrench to tighten it much since it is acrylic and it might crack.
EXACTLY my thoughtsQuote:
Originally Posted by Martinm210
as about the tightening i first tighten it as much as it goes by hand and then use a wrench (with some tape on both sides to avoid crashes on those beautiful barbs :D ) I dont tighten it much. just do it..you will know exactly when to stop;)..i dont remember exactly but i THINK 1 cycle after the hand tightening is good enough..
Giannis86, may i ask you, where did you order those in the Netherlands?
Highflow.nl?
Just ordered one myself for myself (It might either be used in my main PC to replace the Petra's top + Micro-Res or in the HTPC). I'll report if the issue is fixed or not.
yes ofcourse!:D..nice prices, fast delivery and a free candy bar!!:D:D:DQuote:
Originally Posted by Zeus
hi guys,
sorry to dig this up but i've got a small problem with one of these XSPC Laing DDC Top. It seems that one of the holes wasn't threaded properly and the screw goes in without any screwing motion for about half of its depth. As a result, that screw can't be tightened down fully and the corner has about say a 1mm gap.
Since the top is transparent, I took at look at the O ring and there is a lack of compression in the area. However, filling the chamber with water (from the tap of course; its not in the loop yet) shows no leakage. But I do profess that i do not know if the centrifugal forces of the pump if it's running could cause the liquid inside to be forced out.
Anyone had such a problem?
Can I use a regular tapping tool to retap that hole?
Thanks!
Sorry to say this but, the only appropriate way to fix it is to RMA it. Those threads are stripped out, no way to put them back in unless you go G3/8.Quote:
Originally Posted by Navanod
I have three. I love them, but was not impressed at the condition when they arrived.
They all had residue were it was machined out, I mean a good layer. One had this stuff the color of rust in the outlet that I never did get off, and two of them had little pieces or acrylic inside the res from were they blew off the excess. Never did get a few of those out either.
However they do work very well :up:
:doh: :brick:Quote:
Originally Posted by mcoffey
Still doesn't matter, stripped threads are stripped threads.
Sorry, I meant the screw threads...Quote:
Originally Posted by Waterlogged
but you're right (in a way)...stripped out threads cannot be retapped without increasing the size...means I'll have to retap for a larger screw size and retap the pump as well :(
This is also from jabtech by the way
I have an XSPC Res Top as well and it's flawless. Fits perfectly, great performance etc.
So maybe I got lucky too. I have written two or three e-Mails with questions or requests to XSPC and have never gotten an answer, so in my experience, their customer support is non-existant.
I just got 3 res top from Aquatuning. Must say the quality is not what I expected from the pictures I saw. Have not tried it out yet, but one of the box is missing a LED!
I live in Thailand so its just way too much trouble to send it back. Although things like this should not happen.
I'm sorry that you had to literally order from half way around the world, only to be disappointed by this. Would the shipping cost back to Jab-Tech be worth it for you?Quote:
Originally Posted by Navanod
GMT+8 ordering from GMT-6... you must be about the most hardcore water cooling guy in the world lol
Did you try longer screws?
lotsa guys here buy from the states as the local distros are always not able to justify bringing niche products in (but they still wanna hold the distributorships)Quote:
Originally Posted by IanY
just received a wrong item and a dead scythe fan as well...shipping them back would cost a bomb that I'm better off buying a new one
such are the pains we have in south east asia :shrug:
hmm...let me look into that tomorrow :)Quote:
Originally Posted by leo_bsb
thanks!
Agreed. Pain in the ass. I've see you post on VRforums, so you're in Singapore, too?Quote:
Originally Posted by Navanod
Ordered some rubber fan screws from PPCs (as part of a larger order) and they shipped the wrong ones. Shipping them back would cost more than I paid for them. I asked PPCs for a gift cert for the diff to apply on my next order.
:(
Ordered one from Performance-PCs a little over a week ago, still waiting on it to arrive (the woes of cross-border shipping). I really hope it's not a bad one.
I do wish NCIX were an XSPC distributor. I'd be interested in getting an Edge v2 block too.
yes, that'll be me. same nick, same avatar :)Quote:
Originally Posted by Kibbler
my order was from PPC as well for the wrong item and dead fan, but they were nice enough to offer to pay for the shipping, although I truely cannot justify it
gift cert...thats a great idea :hrhr:
NCIX seems to be working to get XSPC products, dunno where they are right now with the contacts ?Quote:
Originally Posted by ShadedNine