If this ram block have the same size like backplate - that is a problem. Because ram slots are very close :(
Maybe someone have photo with mounted ram block ?
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If this ram block have the same size like backplate - that is a problem. Because ram slots are very close :(
Maybe someone have photo with mounted ram block ?
w00t, the people who fried their $600.00 CARD get a new $150.00 block..... :down:Quote:
Originally Posted by RealRedRaider
I'd be happier to see companies invest some time in design instead of rushing out products that damage more expensive equipment. If this was any other company they would have been lit on fire on this forum for both causing a problem and then admitting it. Instead they are applauded for frying an unknown amount of peoples cards.
Thank you for proving my point :clap:Quote:
Originally Posted by RealRedRaider
:rolleyes:Quote:
Originally Posted by RickCain
Sure, you are this kind of guy that never do error in his life ...
Design a waterblock for video card isn't easy and sometimes there should be something wrong that you don't see at first. Eddy give a response when you send him an e-mail and try to help you. He was honnest and recognize his fault and repare it quickly :up:
I receive the new base this morning. It was very fast. Unfortunatly, I send my gtx280 that heat to much yesteday evening. I should test the waterblock middle of next week if RMA is as fast as the last time.
This base is 1mm thicker than my first one (5mm against 6mm).
Where are you measuring that 5/6mm thickness on the block? Might measure mine before fitting.
At the level of the holes for the fittings.Quote:
Originally Posted by Vertigo1
You are missing the point, if this was any other manufacture this board would have pinned them to a cross.Quote:
Originally Posted by Repliquant67
It is called QC, not field test on consumers. You almost have to wonder if this block ever bolted to a card prior to pushing it out the door. I am beginning to understand why EK is always first to release a FC block.Quote:
Originally Posted by Repliquant67
I'm sure the block was tested, but this only affects some people, not everyone. In some cases you can use the thinner card with no problem, but sometimes not. EK realized the flaw, and took action to correct it. The fact is, once you pull that stock cooler off your equipment and start putting after market items on, you're taking a risk. We all know the risks associated with our hobby. There are even cases where everyone does everything "right" and still has problems. Maybe you got a barb from the end of a run and the tolerances aren't quite right, and while moving your system around one of the clips pops off (cause you were a cheap SOB and bought the "re-usable" plastic clips), and next thing you know you just dumped your loop on top of your graphics card... whoops. That's the risk you run. Now, when people started saying they were having problems with the block, if Eddy had just said, "tough luck" that would be one thing, but he owned up to a problem with his product and fixed it, and offered to replace everyones for free. This is no different than any other manufacturer that finds a defect in their product (the ones that actually own up to the defect that is). What more do you want from him? He's under no obligation to replace any damaged graphics cards, anymore than he would be if you failed to follow the instructions and installed the card without using any TIM and fried your card.Quote:
Originally Posted by RickCain
We will to use your expression, crucify a manufacturer on here for many reasons, but not for the kind of behavior Eddy has demonstrated. Mostly we rip into companies for boneheaded design flaws. Things like using Alu in contact with water and copper, or using steel plugs when they should be brass. Using idiotic thread sizes, mounting pumps incorrectly, making stupid statements, or refusing to reply to e-mails from customers asking various questions. All of these things are areas where the manufacturer should clearly have known better, and has failed to live up to what we would expect of them. Underestimating the amount of flex shaving 1mm off the size of a block would cause, and then offering to replace all the affected blocks is not something to complain about.
Good post orclev - I see your points. :up:
dude, ek make the best fc blocks around, and every company has off-days (remember nvidia 5000 series, ati 2900 series?, early vista x64?, dell 2407wfp-hc).
support from someone who is VISIBLE (like eddy is here on this forum) is difficult to get hold of, but people like OCZ do have great support also (but wont necessarily admit when theyve screwed up)
its commendable, and he is offering to fix it for you.
sure, those people who fried their graphics cards - those are the risks you take whenever you do anythin non-stock - its just the rules of the game, thats all!
Your right, hense why there is no EK product in my loop.Quote:
Originally Posted by drbhatti
It was not really the waterblock from EK that broke the video card but an error from the people that mount it and disassemble it a lot of time.
watercooling is risky business - everyone knows that when they get into it, and you must be prepared for the times when it doesnt quite goto plan..both in terms of leaks etc, and improper contact.
If it wasn't something with the block why are there THREEdifferent versions of the same block and EK is now willing to replace them?Quote:
Originally Posted by Repliquant67
Still doesn't appear to address the fact you can't use a RAM cooler with the waterblock.....
I don't get it...... If a leak happens, yes it is a risky business but to have a recall on a block is something totally different. This is the first time I've seen anything like this.Quote:
Originally Posted by drbhatti
With the blocks that have an issue, you only have hig temperature (90-100°C). Nothing more. If you follow the instruction of the manual and check your temperature after mounting the block, you don't break your card.
It is not the first time I see problem on waterblock. There was a lot of oxydoreduction problem with block made in aluminium (koolance, apoge gtx ...) and top in acrylic that broke (xpsc for example). Everybody don't admit his fault and replace his product like Eddy do. That's sure.
I have only just stumbled across this thread and the one thing I have to say is wow.
I'm constantly amazed at Eddy's level of customer service, not to mention his quality workmanship. Even if something doesn't turn out correctly, HE comes to US and informs us of a problem (that let's face it, I'm sure some people would not have been too bothered by anyway) and the solution to fixing that problem. Which is what a proper businessmen (and I think I speak for the majority of us when I say that there is not many of them around nowadays) should do.
Bravo :clap: Eddy... You'll always keep me coming back for more 'EK goodness' with this service
Hello to everyone on this forum. I am trying to install EK Latest version of the block (acrylic, coper, thicker than old one) but i still have extreme temps when i am going to 3d. Note that i have check the card and works fine with air!
Any suggestions ?
Eddy you should start stamping your blocks with model and rev number. Good job being responsive. You will probably find clowns who will still rail your for a mistake even when you do the right thing to take care of it. Some customers tend to be a pain regardless.
You are right about this. DD had some of their early 8800GTX blocks leak when they first used delrin in the tops. They replace ALL the tops and contacted customers directly if they had their info to do so just as EK is doing. DD was hated here for it and elsewhere. I has taken me almost a year to get the DD name to just a neutral to mildly positive name here. Do not get me wrong . . .I would NEVER want EK to face the same crap as they do great work and do not deserve it either. I just want people to think twice before they post attacking a vendor. Hold a vendor liable but if they vendor is attempting to fix problems give them credit for doing so.Quote:
Originally Posted by RickCain
List the others you work with ;) EK and Bitspower rule . . .but again . . .you do not have to juxtaposition them against others unless you can back it up. Dude you have a tendency to do that which is really not necessary.Quote:
Originally Posted by RealRedRaider
I guess you have not been around here very long. Other vendors have their own forums where people can go and get direct service. Expecting a vendor to come to a third-party forum and provide customer service is just plain stupid. If they choose to do it then that is fine but to expect it just does not show an understanding of business which I am surprised reading from you of all people. Eddy can probably handle it because his volume is surely way lower than DD or Koolance or Swiftech. Again . . .I do not disagree with your saluting EK and Bitspower . . .just ease off attacking other vendors dude (I can go back and quote some of your other posts if need be . . .). We can all appreciate good service and products without being rabid fan bois who attack any vendor other than our preferred one . . .Quote:
Originally Posted by RealRedRaider
I come here of my own accord and try to help people because I give a damn. No one ever asked me to do so. Is this a bad thing? I bet there are quite a few people who think not.