RMA Policy
All G.SKILL memory products are covered under Life time warranty.
RMA Process
Please contact us (by email or fax) for RMA request and please provide following information for RMA request.
1. Invoice Number
2. Invoice Date
3. Description or part number of product
4. Quantity
5. Failure Sympton
* RMA shipping instructions: RMA must be shipped freight prepaid and insured. Replacement items will be shipped back to customer freight prepaid as well.
* Product that proves defective by reason of improper workmanship or materials by G.SKILL is subject to repair or replacement without charge for parts and labor. Product returned within warranty period will be repaired or replaced upon verification and testing of the product.
Warranty Void
No express or implied warranty is made for product if following points meet:
1. Warranty sticker is removed
2. Physically damaged (e.g. racks, missing pins, nurnt contacts, or bent leads)
3. Any unathorized disassembly, repair or modification (includes heatsink)
4. Use thermal paste to make the memory chip print damaged as the photo below
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