Legal advice dude!!! Phone up RM complaine, BBC watchdog etc..your aint the 1st, i took them to a small clames court, they said the same about my house but i had 3 random delivers throughout the day off them but the 4th which was form China never made it and driver said the house is derlicite and i'm think what so you posted me a card to say you'd try to of been gave it not even 24 hours, just under 5 mins form the call being made, loss of £200 shipping on it and customs, in the end court awared me a full refuned, return of good at no cost, nice wod of compensation and to be advised never to use tyhem again!