G.Skill USA would like to know about your RMA or Support exerpience

[GSKILL TECH]

well i can't track it. but i will email them
it is good for you to eamil them too
the email address is eurotech@gskill.com

[dave_d]

Ok, i will send them an another mail ...

Anyway, thank you.

[GSKILL TECH]

Ok, i will send them an another mail ...

Anyway, thank you.

i got reply from them, if your rma is 6400PHU2-2GBHZ or 4000USU2-2GBHZ, they didn't have it until those few days.

[dave_d]

i got reply from them, if your rma is 6400PHU2-2GBHZ or 4000USU2-2GBHZ, they didn't have it until those few days.

Ok , i received my memory today.

Thank you very much for the help/feedback.

Oh yeah, my suggestion for the support's improvement is the repair status system
because it wasn't working at all for me (this suggestion goes to the european support).

Once again , i want to thank you for the email you've sent to the european support.

dave

[Villainstone]

I can't speak highly enough about G.Skill RMA experience. I have RMA'd about four times with two differnt RAM (ddr & ddr2). Everytime took about 1 week including the day I sent them out. Cross shipping might be a good idea to look into but I can't complain. I've said it before and again G.Skill is the best... I love G.Skill.

[Comminadian]

I RMA'd 2GB of 6400 HZ, which took 7 days to cross into the USA from Canada because of customs issues. G.Skill transmitted the return shipping data within hours of receiving my RAM, it shipped that same afternoon, and the next morning it was being delivered to my house. Thank you G.Skill! (props to FedEx International Priority too)

[Villainstone]

IMHO short and sweet EXCELLENT same with there products

[fasttruck860]

I rma'd pair of HZ's and received an email saying the package was delivered at 11:34 am on a Friday. When I got home Monday afternoon I was looking at a nice new set of ram. Excellent speed and service. BTW I live on the east coast.

[Okda]

I found the ram to be a very poor performer after comparing it other brands of similar price and speed.

are you talking about overclocking results or performance at stock speeds ?

can you please tell us how did u compare it to other brands ?

[ineedaname]

Ok so about a month ago one of my g.skill 2x1gb 6400HZ's died. I sent in an email and they gave me a reply within 2 days and gave me the RMA #. Anyway I sent in my ram and they sent it back pretty quick so no complaints there.

But here's the problem. I sent in my 2x1gb 6400HZ's then today when I opened up the package it turns out they sent me CHEAPER 6400CL5D sticks....

I don't know what's going to happen yet but I just emailed them back right away to their global tech support. I'm not sure if I emailed the right place or I was supposed 2 email the RMA department. I'm pretty pissed but i know mistakes happen. Just sucks if I have 2 pay for shipping again or worse case scenario and they just leave it like that.

*edit* well on a good note a technician got back to me within 20 minutes. I was quite surprised. They said they will send me the correct replacement so hopefully all goes well. I'll keep u guys updated.

*update* So today i looked in my mailbox and i received a new pair of the proper g.skills. I'm very impressed. I have to say this is one of the best RMA experiences I've had despite the mix up.

[.OCX]

I didn't see this thread before I posted in the Warranty section, but a very impressive RMA experience to say the least. Keep up the good work.

[ROK]

Unfortunately, my P5K Deluxe had suffered a BSOD while I was away at work. My computer runs 24/7, and I play mp3s through my stereo while out (keeps the dog happy, and makes the house seem occupied). Memtest revealed (2) of my beloved 6400 BHZ had errors, and the remaining (2) sticks would not boot in my P5N-e sli.

I contacted G.Skill via email and quickly received an RMA. 8 days later, the mailman brought me my replacements. 2 new 2 gig kits to replace the 4 gig I lost.

Thank-you for standing behind your product. The RMA process was quick and drama free.
RO'K

[mikesrex]

I had to RMA a pair of 6400 2GBHZ a while back and got the RMA confirmation email almost instantly. I sent it in and got it back pretty quickly.

A++ customer service guys!

[WARDOZER9]

I wasn't impressed the last time I had to RMA my PC2-6400 HZ 2gb kit. Mainly because it took a week for the entire RMA process and there were no issues with the RMA as a whole, of course I was expecting this going into the RMA so there was nothing impressive about recieving the service I assumed I was going to get anyways.

Sometimes not being impressed is better when to be impressed means that for better or worse you experienced something that was unexpected.

Honestly, now that I think of it. I haven't been impressed with BFG, XFX, ASUS, Gigabyte or Antec either -.- Pfft, damn run of the mill top notch companies -.-

Now ECS has managed to impress me along with Corsair in that they take forever to arrange an RMA, they make you jump through hoops and they take forever and a fn day to complete the process. Frankly, I was impressed with how bad of an experience they were able to offer me. Yeah, I'm sooo impressed with those 2 companies that they won't see another dime of my money with soo many better choices out there

[zalbard]

G.Skill RMA is the best. I've just received my replacing stick today. The packaging was superb.
Thank you, G.Skill RMA!