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Thread: Can't find dedicated Graphics card.

  1. #1
    Registered User
    Join Date
    Oct 2004
    Posts
    39

    Exclamation Can't find dedicated Graphics card.

    Hey,

    I've purchased a Lenovo Z50-75 Laptop. As far as I was aware this laptop came with a APU and a dedicated card (M260X) I can't seem to get the computer to pick up the dedicated card. It finds the APU just find in Device manager and things such as GPU-Z that I've checked with.

    I thought somehow perhaps my Laptop came without the dedicated card but everyone of these that I find anywhere on Google has the dedicated card so I'm wondering where is mine? It's got me confused. I've tried updating the bios /(Which is mega limited on options) and tried a fresh format and different GPU drivers etc.

    Any input would be appreciated

  2. #2
    Overclocking Guru
    Join Date
    May 2002
    Location
    SoCal, USA
    Posts
    5,230
    I'm right there with you.
    My lap top should be here June 2.
    I have a felling is going to be fun. https://store.hp.com/us/en/pdp/hp-pa...-15z-5mu54av-1

    HP plus some add owns, Well figger it out

    OPP

  3. #3
    Overclocking Guru
    Join Date
    May 2002
    Location
    SoCal, USA
    Posts
    5,230
    By the way, ATI has always Had Best Image

    OPP

  4. #4
    Administrator
    Join Date
    Nov 2007
    Location
    Stockton, CA
    Posts
    3,554
    Its possible to purchase a Lenovo Z50-75 Laptop with only the APU.
    Do you have a link to the exact unit you purchased ?

  5. #5
    Overclocking Guru
    Join Date
    May 2002
    Location
    SoCal, USA
    Posts
    5,230
    That's why I ordered mine early, but then again I keep checking the status and it seems to stuck on stupid. June 2nd is suposidly my Date for arivel. I'm pretty sure it's coming a boat, paddel boat Sorry about my spelling by the way, I may have C-19.
    OPP

  6. #6
    Overclocking Guru
    Join Date
    May 2002
    Location
    SoCal, USA
    Posts
    5,230
    What a bummer, just hope it works when , and if it gets here.



    "Dear Eric Kronies

    This is an update regarding your custom PC build. Unfortunately, due to the continued massive disruption to supply chains from outbreak of the COVID-19 virus, we are unable to ship your order on the revised estimated ship date. We now expect your PC to ship prior to 7/4/2020. I do require your response to this email within the next three business days if you accept this delay and would still like your order to ship. If we do not hear from you within three days, we are required by law to cancel the unshipped order.

    Please respond to this email. You can also call the Customer Resolutions team at 888-267-3693 or reach us on chat.

    Please accept our sincerest apologies for any inconvenience this additional delay has caused. We thank you for your patience.


    Steve Squire
    Customer Service
    HP.com Store"

  7. #7
    Overclocking Guru
    Join Date
    May 2002
    Location
    SoCal, USA
    Posts
    5,230
    Here's my come back conversation.

    06/29/2020 06:38:08PM System: "Welcome to HP.com Sales serving the United States! Your chat transcript will be emailed to you after the chat is completed."
    06/29/2020 06:38:10PM System: "If you're inquiring about a return, please start here: https://store.hp.com/us/en/cv/returnsandexchanges"

    06/29/2020 06:38:12PM System: "We're currently experiencing long wait times for Chat. Please wait for the next available Chat Specialist."
    06/29/2020 06:43:00PM Session Started with Agent (Jenny)
    06/29/2020 06:43:00PM Eric Kronies: "2 moths later,, I need my Lap top please.H333642498 This is Eric Kronies. July 4th is fine"
    06/29/2020 06:43:12PM Agent (Jenny): "Hi, my name is Jenny. Welcome to the HP Store's 4th of July Sale! I've read your question. I'm happy to see that you've returned!"
    06/29/2020 06:43:51PM Agent (Jenny): "Let me check on this."
    06/29/2020 06:44:22PM Eric Kronies: "thanks"
    06/29/2020 06:44:31PM Agent (Jenny): "I think I've found the correct account. You ordered a good PC model which will surely provide you a great performance."
    06/29/2020 06:44:51PM Agent (Jenny): "While I'll check on this, would you please tell me what features did you like about this HP Pavilion laptop?"
    06/29/2020 06:45:24PM Eric Kronies: "None so far"
    06/29/2020 06:46:07PM Agent (Jenny): "Oh, okay."
    06/29/2020 06:46:26PM Agent (Jenny): "Can you share to me what made you choose this great laptop?"
    06/29/2020 06:47:42PM Eric Kronies: "I worked with AMD, I know PCs, Google me OPPAINTER"
    06/29/2020 06:49:26PM Agent (Jenny): "I completely understand."
    06/29/2020 06:49:39PM Agent (Jenny): "Eric, you ordered a good PC model which will surely provide you a great performance."
    06/29/2020 06:49:54PM Agent (Jenny): "Despite our best efforts to plan our inventory, components can sometimes unexpectedly became constrained. We're doing our best to send you your customized PC as soon as possible. Once your machine has been assembled and completed you will receive the ship"
    ment notification and tracking information.
    06/29/2020 06:50:42PM Eric Kronies: "If you can't put together my lap top I can, send ME the Parts, piece of cake!"
    06/29/2020 06:51:19PM Agent (Jenny): "Unfortunately, I'm not provided with much detail on the reason for the delay in finishing your custom PC. Usually when we see delays it's due to high demand for our products. Occasionally it can be due to a shortage for a certain part."
    06/29/2020 06:51:26PM Agent (Jenny): "Our HP Import Team is aware of the delays of these orders and is working to quickly get them processed."
    06/29/2020 06:52:24PM Agent (Jenny): "We are doing our very best to have the ordered items shipped on or before the first estimated date, however, there are circumstances that we need more time for the items to be shipped that is already out of our control."
    06/29/2020 06:52:32PM Eric Kronies: "No problem, I still want the pc, send it when you can, thanks."
    06/29/2020 06:52:46PM Agent (Jenny): "We apologize for the inconvenience this may cause and ask for your understanding."
    06/29/2020 06:52:56PM Agent (Jenny): "We really do appreciate your patience, Eric."
    06/29/2020 06:53:24PM Eric Kronies: "Just make it right, "
    06/29/2020 06:53:30PM Agent (Jenny): "The new estimated ship date of your great PC is 07/04. Please check your email regularly in case it will be shipped early."
    06/29/2020 06:53:56PM Agent (Jenny): "By then, you will receive your “order shipped” notification."
    06/29/2020 06:54:01PM Eric Kronies: "Thanks, and will do"
    06/29/2020 06:54:12PM Agent (Jenny): "Is there anything else that we need to discuss before we end this chat?"
    06/29/2020 06:54:40PM Eric Kronies: "Are you cute?"
    06/29/2020 06:55:55PM Agent (Jenny): "Most of my friends say that. I would say, kind a. "
    06/29/2020 06:56:12PM Agent (Jenny): "Once again, I apologize for this delay and we truly appreciate your patience. You will not be disappointed in your new laptop once it is delivered. I’ve received a lot of great feedback on its performance."
    06/29/2020 06:56:52PM Eric Kronies: ""Kinda" means, yes "
    06/29/2020 06:58:27PM Eric Kronies: "I lived on MAUI for 10 years, KINDA is very Local."
    06/29/2020 06:59:03PM Agent (Jenny): "Maybe. "
    06/29/2020 06:59:44PM Agent (Jenny): "Oh, that's cool! I love the Maui's magical fish hook. "
    06/29/2020 06:59:46PM Eric Kronies: "Thanks for the help Jenny, got to go."
    06/29/2020 07:00:06PM Agent (Jenny): "Take your time and please take care always!"
    06/29/2020 07:00:07PM Agent (Jenny): "You’ll be able to find a copy of this transcript in your email. As soon as the chat ends, you'll see a survey invitation. Thank you for choosing HP. We appreciate your business."
    06/29/2020 07:00:09PM Agent (Jenny): "Have a good one!"
    06/29/2020 07:00:13PM Eric Kronies: "ALOHA"
    06/29/2020 07:00:24PM Session Ended

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