Ofcom research suggests that of the 2.5 million people who changed mobile provider said they experienced at least one major problem when switching. That's 38 per cent of all the switches from last year. Looking closer at the research figures, major bugbears were; contacting the current provider, cancelling the current contract, and porting a number.
Under Ofcom's new plans anyone wishing to switch provider, whether individuals or businesses, "would simply send a free text message to the provider they wish to leave." A text would be automatically sent back from the provider with a unique code to be passed on to a new provider who can switch them as quickly as the next day.
It doesn't matter if you want to port your existing number or not, the process will be the same. The auto-text will return two short-codes so you can choose to keep your number or not. The text would include any info regarding early termination charges, outstanding handset costs, or pay-as-you-go credit balances. Additionally, Ofcom proposes an online alternative form for customers to use.
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