ASUS X99 Motherboard Series - Official Support Thread

[Praz]

Hello

As with most all international corporations ASUS is divided into inter-corporation companies based on location. These separate entities have fixed resources and budgets for support of their area of responsibility. Raja is employed by the N.A. division and his support for the most part is required to stay within that region. Any disagreement with this would best be directed toward ASUS HQ not on a non-ASUS forum.

[M31]

Raja cant replicate it, so all is OK .... GGGGGRRRRRRR

[Praz]

Raja, out of interest, what is the UK tel number you are passing us on to?

Hello

Seems easy enough to find.

http://www.asus.com/uk/support/

[M31]

So UK asuds

Hello

Seems easy enough to find.

http://www.asus.com/uk/support/

[Charles Wirth]

M31, enough already.

A firmware update for xonar or driver update, something conflicting most likely.

Just post a fix request when you have a problem with parts in hand, as of right now you are trolling Asus with your frustration in trying to get answers and I do no see if going well.

[trans am]

Lets see some more overclocking. This thread has me all excited now! I just read the whole thing. keep up the great work!

[Raja@ASUS]

2 hours Realbench with 4.5G cache, 4.5G CPU and DDR4-3200:

[Charles Wirth]

For those who have not done so, please read Shamino's OC guide for RVE.

Thanks Raja!

[Sethos]

Quick update on the soundcard issue; temporary workaround is to put the PC into sleep / hibernation after a cold boot, wake it up again and the card works.

[l0ud_sil3nc3]

Let's get this thread back on topic

small update with 4.8 uncore and cpu @ LN2

4G


5G

[trans am]

Let's get this thread back on topic

small update with 4.8 uncore and cpu @ LN2

holy crap!

[Dumo]

Uncore tests, cpu@-30

3100 cas11 with appropriate thirds won't finished

[Raja@ASUS]

4.6 CPU, 4.6 cache, water-cooled 2hours RB pass:

[Dumo]

Good run Raja

[rusty]

Raja I'm getting random reboots with Asus x99 Deluxe

specs:
Asus x99 Deluxe bios 0904 (I've tried 0801, 0902, 0904)
i7 5820k
CORSAIR Vengeance LPX 16GB (4 x 4GB) 288-Pin DDR4 SDRAM DDR4 2800 (PC4-22400) Desktop MemoryModel CMK16GX4M4A2800C16
gtx 760
swiftech h220x
intel 240 ssd
1 tb hdd

[Raja@ASUS]

At stock or at OC?

[rusty]

yes at stock no overclock at all. Sometimes everything freezes when I'm in bios, I noticed that Dram voltage when on Auto changes to 1.50v

[SoulsCollective]

For the record, a rep of Asus Australia has contacted me by PM and make a very generous offer to replace CPU, mobo and PSU and take the old parts off my hands to try and work out what went wrong. As the retailer now has the old parts it's uncertain whether this will be possible, but this is excellent customer service which should be publicly recognised and I'm sure as hell going to try.

Really good job folks, well done. You've just earned a repeat customer.

[Raja@ASUS]

yes at stock no overclock at all. Sometimes everything freezes when I'm in bios, I noticed that Dram voltage when on Auto changes to 1.50v

If its freezing in UEFI it's unstable. Are you loading XMP or configuring DRAM settings yourself? XMP should show 1.35V on auto when it is applied and the system has been reBOOTed.

Do the freezes occur when at complete defaults and memory is left at DDR4-2133 (auto) after clear CMOS as well?

If so check the DRAM is not faulty. Also check if the kit has been programmed properly by Corsair. There are some LPX kits in the wild with missing profiles etc. If that's the case you will need to RMA the memory kit.

If that checks out, check each DIMM individually and see if you can locate an issue.

[Raja@ASUS]

For the record, a rep of Asus Australia has contacted me by PM and make a very generous offer to replace CPU, mobo and PSU and take the old parts off my hands to try and work out what went wrong. As the retailer now has the old parts it's uncertain whether this will be possible, but this is excellent customer service which should be publicly recognised and I'm sure as hell going to try.

Really good job folks, well done. You've just earned a repeat customer.

No worries, I forwarded to HQ who got in touch with Jack on your side.

[rusty]

If its freezing in UEFI it's unstable. Are you loading XMP or configuring DRAM settings yourself? XMP should show 1.35V on auto when it is applied and the system has been reBOOTed.

Do the freezes occur when at complete defaults and memory is left at DDR4-2133 (auto) after clear CMOS as well?

If so check the DRAM is not faulty. Also check if the kit has been programmed properly by Corsair. There are some LPX kits in the wild with missing profiles etc. If that's the case you will need to RMA the memory kit.

If that checks out, check each DIMM individually and see if you can locate an issue.

No Im not loading xmp leaving it on manual. cpu voltage is on auto and dram voltage I set to 1.200v. I set memory to 2800 which is the default for this specific one. I've run several memtests without errors. Cleared CMOS a few times as well.

[Raja@ASUS]

No Im not loading xmp leaving it on manual. cpu voltage is on auto and dram voltage I set to 1.200v. I set memory to 2800 which is the default for this specific one. I've run several memtests without errors. Cleared CMOS a few times as well.

Try the following:

1) Disable anti-surge in UEFI. See if that affects anything.

2)If number one does not help: Re-seat CPU. Try again. See what the OS shows in event viewer error logs.

[rusty]

Try the following:

1) Disable anti-surge in UEFI. See if that affects anything.

2)If number one does not help: Re-seat CPU. Try again. See what the OS shows in event viewer error logs.

Will do that tomorrow. Raja which PSU would you recommend ? Currently I have corsair 850TX.

[Raja@ASUS]

I use a variety of PSUs here: Antec, Corsair & PCP

[rusty]

I disabled anti surge and reseated the cpu, later pc froze again. If nothing works Im about to return the entire setup to the store. Also when pc boots it freezes sometimes in 60 6B and someother codes I cant recall right now.